#1 most frequent
United States of America
37.5%227 installations of 606
What is Alfresco?
The Alfresco platform, from Hyland, delivers comprehensive cloud-native content services. It is used to intelligently activate processes and content to accelerate the flow of business.
Categories & Use Cases
Media
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Screenshot of Alfresco Control Center
Top Performing Features
Document management
Beyond capture, the ECM supports sharing, distributing, printing, faxing, etc.
Category average: 8.6
Content search & retrieval
Helps users find the content they are looking for. Various methods for assistance include filters, tags, metadata, and the like.
Category average: 8.1
Integration
Integration with 3rd-party systems like ERP, SCM, or CRM
Category average: 8.1
Areas for Improvement
Artificial intelligence
Artificial intelligence and natural language processing help automate document classification
Category average: 6.4
Content capture & imaging
The system supports the digitization of content.
Category average: 8.4
Mobile support
Repository access from mobile devices
Category average: 6.5
Who Buys & Uses Alfresco
#2 most frequent
France
14.0%85 installations of 606
#3 most frequent
Spain
4.3%26 installations of 606
Alfresco is still the best ECM for customization and easy of use.
Use Cases and Deployment Scope
We use Alfresco to manage all the documentation we digitize from our customers. With Alfresco is easy to store it, sort and then search for it.
Being Open Source makes it very customizable, so we can adapt to our customers demand, that are very unique and we we're not able to do with other ECM solutions.
Pros
- Storing documentation
- Full-text search engine
- Automate record lifecycle
- Creating rules for documents and folders
- Highly Customizable
Cons
- ACA interface is very lacking
- APS could have a fully Open Source version
- Deprecation of important features in Community edition
Return on Investment
- We were able to save money by only needing to use 1 platform to serve our customers
- The Community version is free to use
- We charge our customers for customization so this greatly boosted our sales.
Usability
Alternatives Considered
Nextcloud
Other Software Used
GLPI, Nextcloud, Zabbix, Grafana, AWS Backup, Windows Server, Ubuntu, NGINX, Apache Solr, PostgreSQL, MariaDB Platform, pfSense, Microsoft SQL Server, Hyper-V, KeePass
Alfresco Activiti - The most advanced, rich in features and easily integrated BPMN tool
Use Cases and Deployment Scope
Alfresco Activiti is used as a BPMN modeling tool. Around 1000+ business process models are created using the same tool and [are] deployed. For the different types of requests, the respective workflows are invoked and manual tasks are created for various roles. Along with manual handling of tasks the auto-escalation and auto-close features are also used.
Pros
- Creates tasks based on the roles configured in workflow
- Tasks can be auto-escalated and auto-closed based on timer configuration
- From workflows the external APIs can be invoked
Cons
- REST calls should be improved in terms of configuration like scheduling the API call
- No option to invoke legacy SOAP Apis
- Even for minor issues the entire BPMN model needs to be shared with support team
- The documentation needs a lot of improvement especially for activiti micro service adoption
Return on Investment
- Needed manual tasks creation and escalation, it provided the solution
- Easy integration with the tool from various micro-services
- Documentation and deployment needs improvement
Alternatives Considered
Oracle BPM Suite, Camunda Platform and IBM Business Process Manager
Other Software Used
Oracle BPM Suite
Usability
UI dampens otherwise great versatility
Pros
- Document storage with metadata
- Document versioning
- Document workflow
- Check-on and Check-out
- Rest API for integrations
- Easy customization
- Fine-grain-level role and permission
- Vibrant community support
Cons
- User interface is not intituve
- Customization of user interface
- Dependency on partner solution for common use cases like content capturing and imaging (e.g., OCR).
Return on Investment
- Open-source production with vibrant community support
- Cost effective compared to many proprietary CMS solutions
- Customizations are possible; therefore, it can me utilized with many possible ways of integrating it with other ecosystems.
Usability
Other Software Used
MS SharePoint, Slack, OpenText Enterprise Content Management (ECM)
WHY ALFRESCO!!!!
Pros
- Document management i.e. it promotes a paperless office
- Cloud solution i.e. ability to access content outside your work zone
- Collaborative web content
- It also brings content and process together
Cons
- Ability to scan directly using Alfresco scan features
- Ability to integrate with social network platform.. i.e. upload and share to Facebook or Instagram
- Interface should be much more user-friendly and light
Return on Investment
- Reduce the stress of [making] several copies of paper
- It transferred the captured document to the proper department
- Reduce employment rate
Other Software Used
MS SharePoint, Dropbox, CTERA Enterprise File Sync & Share
Content Orchestration and Automation
Pros
- Archival and search and retrieval functionalities.
- Organization and metadata applications for content processes and orchestration.
- Scaling to serve more use cases and larger content stores and archives, as well as migration to the cloud/hosted environments.
Cons
- Alfresco Process Services and Alfresco Application Development Framework integration makes for best functionality/application of ECM.
- Use case alignment - Marketing content and documentation of specific business requirements and user stories being available as reference material/documentation.
- Integration with multiple silos for content.
Return on Investment
- End-to-end content process solutions.
- Automated process-flows.
- Ability to find and orchestrate content assets.
Alternatives Considered
Liferay Digital Experience Platform (DXP)
