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Antavo AI Loyalty Cloud

Score7.6 out of 10

6 Reviews and Ratings

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What is Antavo AI Loyalty Cloud?

Antavo is an Enterprise Loyalty Cloud, providing technology to manage experience-based, paid, and lifestyle loyalty programs online, in-store, or on mobile. Antavo’s no-code, API-centric platform makes the loyalty program experience customizable so loyalty and marketing teams can run their program internally, without IT help. Antavo helps global clients like BMW, KFC or Kathmandu and global businesses in air travel, pharma and fashion.

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Categories & Use Cases

Media

Screenshot of Antavo is a pure-play loyalty program technology vendor.
Screenshot of Antavo’s no-code Workflows tool has a visual editor, so creating, running, and modifying loyalty campaigns & offers requires neither coding nor help from the IT department.
Screenshot of A comprehensive look at a member’s stats, transaction and reward history inside the loyalty platform. Antavo’s Customer Insights helps to answer these questions.
Screenshot of Antavo provides a variety of gamification elements and makes it easier for clients to set up their gamified loyalty program.
Screenshot of Build and manage a reward catalog in Antavo’s Back-office, to allow users to ffer a range of incentives, including experiential rewards, coupons, vouchers, products or even services.
Screenshot of Antavo’s platform offers a built-in editor for Mobile Passes that can be used without a learning curve. The editor is integrated with both Android & iOS platforms.
Screenshot of Drive user-generated content by setting up a hashtag contest on Instagram, or offer a prize to those who leave the best comment on an Instagram post.
Screenshot of Antavo’s platform is equipped with a series of built-in functionalities that boil down program performance into comprehensive reporting to help you decide the next steps.

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Screenshot of Antavo is a pure-play loyalty program technology vendor.

Who Buys & Uses Antavo AI Loyalty Cloud

Antavo AI Loyalty Cloud Reviews

What users are saying about Antavo AI Loyalty Cloud.
View all Antavo AI Loyalty Cloud reviews

Loyalty solutions out of the box

Jabed HussainView profile
Loyalty Manager in Marketing at Hornby Hobbies (51-200 employees employees)

Use Cases and Deployment Scope

We needed a loyalty platform to use as our foundation for our proposed loyalty program. Antavo allowed us to build and grow a loyalty programme with several elements of customer incentives. We have grown our loyalty base from 0 to 100+ in the space of 2 years with the mechanics available to us through Antavo. It is easy to pick up and has out of the box solutions available to us from the beginning. The integration has been easy and constant customer support has been glorious.

Pros

  • Reward points
  • Digital wallet
  • Integrations
  • Customer insights
  • Workflows
  • Mechanics
  • Customer support
  • Dev support

Cons

  • Urgency of some issues raised

Return on Investment

  • 4x revenue from loyalty members
  • Increased purchases frequency
  • Increased AOV by upto 200%

Usability

Alternatives Considered

Bloomreach - The Agentic Platform for Personalization

Other Software Used

Bloomreach - The Agentic Platform for Personalization, Salesforce CRM Analytics, HubSpot CRM

Finger lickin loyalty program

Jaime ArribasView profile
Senior Marketing Technology Manager in Marketing at KFC UKI (1001-5000 employees employees)

Use Cases and Deployment Scope

We use Antavo Enterprise Loyalty Cloud to underpin our best in class loyalty program that is based on instant rewards and it enables us to make updates without code development. We switched from a traditional points based approach to an innovative gamification loyalty experience to increase engagement with existing customers and grow our customer base .

Pros

  • The technology that makes sense our innovative loyalty program.
  • -The company's constant evolution improving their features and releasing new ones.
  • -Great customer support.

Cons

  • The onboarding process could have been a bit better with some delays and some integrations taking longer than expected
  • Not enough engagement after the initial launch of the loyalty program for a few months (it got better in the end).

Return on Investment

  • Increased engagement with existing loyalty users
  • Brought new users
  • Increased ROI

Usability

Other Software Used

Uberall, mParticle, Braze

Strengths and Weaknesses of Antavo Loyalty Management Platform

Incentivized
Verified User
Employee in Marketing (201-500 employees employees)

Use Cases and Deployment Scope

Antavo is not helping me solve a specific problem in my organization, but it is helping us achieve our set goals. In particular, it allows us to keep users engaged through various customer engagement activities (challenges, surveys, games) and reward them with different types of rewards, both commercial and experiential.

Pros

  • Antavo is a platform easy to use, accessible even for those with limited technical expertise or little experience.
  • Antavo offers seamless integration with other systems.
  • Antavo has the possibility to create and manage different types of rewards and challenges to engage users.
  • Antavo has the possibility to work across two separate environments - test and production - providing a safe space for experimentation and development without impacting the live system.

Cons

  • Antavo has some limitations in terms of customization in certain areas.
  • The data extraction process - both from dashboards and the dedicated module - is not always efficient and straightforward to apply.
  • The quality of service from the service desk could be improved, particularly in terms of response times and the level of support provided.

Return on Investment

  • Loyalty members’ AOV in 2023 was more than twice than AOV of not loyalty members
  • Antavo has positively impacted our overall business objectives by enhancing customer retention over years.
  • Antavo made possible increasing engagement through loyalty challenges and rewards.

Usability

Other Software Used

Twilio Segment, Airship, Tableau Server

Dynamic Program

Incentivized
Verified User
Program Manager in Product Management (10,001+ employees employees)

Use Cases and Deployment Scope

Used as our advisor loyalty points provider.

Pros

  • Customer Service
  • Agile
  • API connections

Cons

  • Workflow function difficult to use
  • More B2B functionality
  • Dashboards

Return on Investment

  • Over 30K advisors registered in Y1
  • 65 Campaign workflows active
  • 43% increase in reward entries YoY

Usability

Other Software Used

Salesforce Experience Cloud, PUSHTech

Easily Managed Fashion Retail Customer Loyalty Platform

Incentivized
Shashank PathakView profile
Internet Marketing Analyst in Information Technology at Dotsquares (1001-5000 employees employees)

Pros

  • Extremely user friendly.
  • Contributes advice and help consistently.
  • Great feedback and assistance.
  • Great for optimizing campaigns and conversions.

Cons

  • Can't access through mobile devices.
  • Sometimes uploading files doesn't work.
  • Regional languages are not supported in app.

Return on Investment

  • Easily track all the activities on your campaign.
  • Great user behavior tracking.
  • Reporting is very good with special requirements.

Usability

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