Avaya Enterprise Cloud is enabling my business to grow
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
Avaya Enterprise Cloud has helped scale my business by enabling me to move away from an on-premises solution. Also, it opened up a lot more possibilities to improve my business by reselling new add on's ad value for customers. My tech support team, who service multiple customers, is very efficient with the use of Avaya Enterprise Cloud.
Pros
- Seamless WFH connectivity
- New interface and ease of working for agents
- CX improvement
Cons
- Interops capability and middle ware with BYOD
- Omni channel on pure cloud needs more development
Likelihood to Recommend
Avaya Enterprise Cloud is very well suited for my customers and remote working. Avaya Enterprise Cloud is less suited where my customers have a strong need for region-based call terminations & security. In this case, we have to go ahead with the on-premises model.
SH
Sajal Haldar
Practice Delivery Leader in Information Technology at Wipro (10,001+ employees)
Vetted Review
1 year of experience