CustomerGauge

CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures customer feedback, analyses it, and provides close-loop tools to retain customers and grow revenue, all based on the industry-standard metric Net Promoter System®. Results are published and analyzed in real-time, using highly customizable and flexible reporting tools making it ideal for global enterprises.

For years, B2B companies have had to rely on CX tools oriented for consumer B2C experiences, which fall short of the multi-contact and hierarchical complexities that are the reality of B2B relationships. In a field revolving around B2C CX solutions, CustomerGauge is introducing Account Experience, which the vendor describes as the future of B2B CX.

CustomerGauge’s Account Experience (AX) solution is purpose-built to support the needs of B2B companies to transform and monetize their customer experience. With its Monetized Net Promoter® technology and reporting suite, B2B enterprises can automate survey delivery, route powerful insights, prioritize follow-up, predict churn, and monetize their account base.