TrustRadius: an HG Insights company

DocuSign

Score8.3 out of 10

1,092 Reviews and Ratings

What is DocuSign?

DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.

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Categories & Use Cases

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Who Buys & Uses DocuSign

DocuSign Reviews

What users are saying about DocuSign.
View all DocuSign reviews

Essential Tool for Streamlining Agreement Workflows

Incentivized
piyush gupte
Staff Engineer in Engineering at HGInsights (201-500 employees)

Use Cases and Deployment Scope

Primary Use Case & Scope: We use DocuSign primarily across our HR, legal, and sales operations to send, track, and execute standard agreements—such as offer letters, non-disclosure agreements (NDAs), vendor contracts, and client statements of work (SOWs).

Pros

  • Intuitive Signing & Mobile Experience: Signers do not need an account to review and sign documents, and the guided step-by-step tags make completion straightforward on smartphones, tablets, or desktop browsers.
  • Intuitive Signing & Mobile Experience: Signers do not need an account to review and sign documents, and the guided step-by-step tags make completion straightforward on smartphones, tablets, or desktop browsers.

Cons

  • High Cost & Envelope Pricing Model: The pricing tiers escalate quickly as envelope volume increases, and extra charges or add-ons (such as advanced authentication, bulk send, or premium integrations) can make it expensive for growing teams compared to competitors.
  • High Cost & Envelope Pricing Model: The pricing tiers escalate quickly as envelope volume increases, and extra charges or add-ons (such as advanced authentication, bulk send, or premium integrations) can make it expensive for growing teams compared to competitors.

Return on Investment

  • High Cost & Envelope Pricing Model: The pricing tiers escalate quickly as envelope volume increases, and extra charges or add-ons (such as advanced authentication, bulk send, or premium integrations) can make it expensive for growing teams compared to competitors.
  • High Cost & Envelope Pricing Model: The pricing tiers escalate quickly as envelope volume increases, and extra charges or add-ons (such as advanced authentication, bulk send, or premium integrations) can make it expensive for growing teams compared to competitors.

Usability

This is a test review

Incentivized
Verified User
Manager in Product Management (201-500 employees)

Use Cases and Deployment Scope

This is a test review

Pros

  • This is a test review

Cons

  • This is a test review

Return on Investment

  • This is a test review

Usability

No more manual tracking

Incentivized
Verified User
Manager in Information Technology (201-500 employees)

Use Cases and Deployment Scope

It’s our e-signature platform used to sign our internal operation forms and contracts.

Pros

  • Routing
  • Tracking
  • Notifications

Cons

  • Pushback on signatures
  • Creation of forms

Return on Investment

  • No more manual tracking
  • Legally binding

Usability

Other Software Used

Miro, Asset Management for Jira

DocuSign Enterprise Solution

Incentivized
Verified User
Consultant in Human Resources (10,001+ employees)

Use Cases and Deployment Scope

DocuSign is primarily used by the HR function in document signing procedures such as Contracts and Agreements. It is integrated with SuccessFactors for the purposes of Recruitment and Onboarding and used in Candidate onboarding. It is also accessed directly for the generation and sending of various HR documents that must be issued to employees for signing. Our future landscape will involve its integration with OpenText to allow for automated Document Generation, Signing and Storing of Documents.

Pros

  • SuccessFactors and Opentext Integration
  • System Management, Guidance and Support
  • Document Preparation and Signing Routes/Workflows

Cons

  • Document Download Automation
  • Document/Envelope MetaData Tagging
  • AI analysis to determine Document Category Type

Return on Investment

  • Ease of Implementation and Integration
  • Positive impact in simplifying HR Processes
  • Limited training required
  • Reduced administrative overhead

Usability

Alternatives Considered

Adobe Acrobat Sign

Other Software Used

OpenText Content Manager, Microsoft Power Automate, SAP Concur

DocuSign makes home building easy

Incentivized
Verified User
Manager in Information Technology (501-1000 employees)

Use Cases and Deployment Scope

DocuSign is used to capture signatures on our very custom and unique home building client contracts. There are many documents that make up a home building contract so DocuSign simplifies this process. It is also used throughout the home building process to capture sign-off on changes (also known as variations) to the building design by the client.

Pros

  • Managing many page documents
  • Capturing client signatures
  • Transaction tracking and alerts

Cons

  • Better auto detect of signature without needing to use Tags.

Return on Investment

  • Client signing turnaround is fast
  • Less mistakes with changes as these are captured faster
  • Overall all these speed up build time which for us means more income.

Usability

Alternatives Considered

Adobe Acrobat Sign

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