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Dropbox

Score8.2 out of 10

4,201 Reviews and Ratings

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What is Dropbox?

Dropbox is a cloud storage solution, equipped with features that help users to save time, improve productivity, and collaborate with others. Users can edit PDFs, share videos, sign documents, and collaborate with stakeholders without leaving Dropbox.

Categories & Use Cases

Media

Screenshot of the action bar, that sits across the browser page can be used to record the screen, edit PDFs, upload files, create folders, get signatures, or send and track documents.
Screenshot of Dropbox Replay, that lets collaborators leave frame-accurate feedback and markups directly on project files.
Screenshot of Dropbox Capture, which can be used to take screen recordings, screenshots, and GIFs with one click and share them with a link.
Screenshot of the interface where Dropbox lets users upload, edit, send, and sign PDFs in one place.

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Screenshot of the action bar, that sits across the browser page can be used to record the screen, edit PDFs, upload files, create folders, get signatures, or send and track documents.

Key Features

Learn about the best (and worst!) features Dropbox has to offer, as determined by TrustRadius' reviewers.
Based on 4,201 ratings of Dropbox's features
View all features

Top Performing Features

  • Reliability

    Cloud storage platform is secure, all features are consistently available, and the platform maintains file integrity.

    Category average: 8.3

  • Device sync

    Device syncing that updates files connected to the cloud, keeping all files up to date regardless of where they are edited or viewed.

    Category average: 8.3

  • Storage Reports

    Includes reporting capabilities to monitor user activity and storage levels.

    Category average: 8.2

Areas for Improvement

  • File search

    A search function that allows users to easily find files, and in some cases even search within multiple files.

    Category average: 7.8

  • Versioning

    Users can access the most up-to-date version of a document, track changes, and revert to older versions if needed.

    Category average: 8

  • Performance

    Platform runs at a good speed on all browsers; files load and sync quickly.

    Category average: 7.7

Reviews

What users are saying about Dropbox.
View all reviews

Dropbox changed my business.

Joy CobertView profile
REALTOR in Customer Service at NextHome Cutting Edge Realty (11-50 employees employees)

Use Cases and Deployment Scope

I have been a Dropbox user for about a decade and love it. Dropbox allows me to organize my files and access them from any computer and my phone. It has simplified my business and my life! I have recommended dropbox to many other friends in the real estate industry and it has been a game changer for them as well. I am no longer anchored to my laptop!!

Pros

  • Organizes files.
  • Easily accessible.
  • Syncs files quickly.

Cons

  • The online dashboard is somewhat cluttered. I prefer a clean list of my files. I don't need to see the recents, etc.

Return on Investment

  • It allows me to stay compliant in my real estate business.
  • The online storage cost is affordable, allowing me to avoid the need for a larger capacity laptop. Well worth the cost

Usability

Alternatives Considered

Google Drive

Other Software Used

Google Drive

Your one stop shop for data and document management.

Christina OwensView profile
Technical Writer & Editor in Corporate at Get Help from Christie LLC (1-10 employees employees)

Use Cases and Deployment Scope

Dropbox was initially a personal solution, born out of frustration after losing a hard drive containing all my data. That was in 2008. By 2013, I had launched a small business, and Dropbox was my vault! I have 17 years of experience with their sustainability, tech support, customer service, including my panic moments when they rescued my data from a mistaken deletion, advice on my growth, and storage size. My company and I have truly tested them, and honestly, I wouldn't trust anyone else to store my data. There are no ghosts, just real people ready to help whenever you need it. Now let's talk budget. I, along with many of the clients that I serve, are entrepreneurs, consultants, startups, and very small businesses. Dropbox is perfect for all! This is a low-budget service with high-value security. You can grow your bill when your business grows. Management of documents, folders, graphics, videos, and any other digital asset is extremely easy to work with, change, edit, and share. If you can navigate Windows, you can navigate Dropbox. So, 10 out of 10, 5 stars, Dropbox is the winner!

Pros

  • Document Management.
  • Team Sharing and Collaboration.
  • Information Security.
  • Customer Support.
  • Technical Support.

Cons

  • Honestly, can't think of anything.

Return on Investment

  • A huge impact is data security and sustainability.
  • A huge impact in cost savings.
  • A huge impact in collaboration, file sharing and document storage.
  • A huge impact on document management for customer account.

Usability

Other Software Used

Calendly, HubSpot CRM, ChatGPT, LinkedIn Premium Business

Works great and its an amazing tool of sharing files.

Cody Gong
radio tech in Information Technology at united airlines (10,001+ employees employees)

Use Cases and Deployment Scope

We share files between colleagues. It's beneficial and it's easy to share files between various team members. It's very seamless and it works easily. It's a great tool for sharing large files, and it's very reliable and easy to use. I highly recommend using this product. Very helpful.

Pros

  • Share files.
  • Easy connection.
  • Quick, extensive file sharing.

Cons

  • Easier navigation.
  • Larger menu choices.
  • Quicker login.

Return on Investment

  • It makes things seamless.
  • Improves productivity by easy connection.
  • It is pretty seamless.

Usability

Alternatives Considered

Google Drive

Dropbox is a Great Way to Share.

Howard R. BergerView profile
Financial Advisor in Sales at Self Employed (1-10 employees employees)

Use Cases and Deployment Scope

I use Dropbox as a means to share the writing projects I am working on. I am a member of a writer's group, and we can only share so much when meeting in person. For those who want to see more, Dropbox is a great way to accomplish it.

Pros

  • I can share projects I need feedback on.
  • I can make projects available to editors so that they can do their work.
  • Dropbox is a place where I can store files that I can access from anywhere, even if I don't have my laptop with me at the time.
  • I have an old friend who is an acting professor in Tokyo. He loves the dialogue that I write in my novels. He converts chapters into scenework for his acting students. They get very excited when there's new material!

Cons

  • I find it hard to add new material to an existing project without having to replace the whole thing. Perhaps it's just me? I have tried to copy and paste the additional material, but to no avail. This should be a no-brainer.
  • It would even be great if I could link Microsoft Word, or even Office for that matter directly with Dropbox in some way. That way, upon completion, or even better yet, as I am working on it, the project is automatically updating back and forth into Word/Office.
  • A direct link from Dropbox to and from my email account would be helpful. Then, when working with an editor, a dialogue could be developed in real time.

Return on Investment

  • I access my Dropbox account from anywhere—any computer, my smartphone —is very accessible while still secure.
  • I would like it to be more editable with existing projects. This could be just me.
  • I would like it to integrate better with other systems, such as email and Office.

Usability

Love the ease of Dropbox.

Kara Beech, SHRM-CPView profile
Owner in Marketing at Beech Creative Group (1-10 employees employees)

Use Cases and Deployment Scope

I love using Dropbox for storing all of my documents. It is the best way for me to be able to work from multiple locations and multiple devices at the same time. It makes even running my business from my phone easy. I love that I can find all of my documents whenever I need them and share them with clients. Not sure how I would function without it!

Pros

  • Ensures documents are up to date, even with multiple users accessing the same documents.
  • I love that if a team member accidentally deletes a file, I can find it and restore it.
  • I like that I can edit from the web or have the app downloaded.

Cons

  • I don't have any suggestions at this time.

Return on Investment

  • I love that I can leave my office, get a call from a client, find the file on my phone, and send it without having to use my computer or run back to my office.

Usability

Alternatives Considered

Google Drive

Other Software Used

Google Drive, Canva

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