Gainsight Customer Communities

Gainsight Customer Communities is a modern community destination that brings customers, teams, and resources together in one centralized, branded location, empowering self-service, scaling customer engagement, and turning everyday interactions into customer-led growth and loyalty.

Built for B2B companies, Gainsight CC goes beyond traditional forums by unifying support, education, product feedback, and peer-to-peer engagement into one seamless experience. It helps customer-facing teams reduce repetitive support requests, accelerate onboarding, deepen product adoption, and unlock expansion opportunities—without growing headcount. Teams across customer success, product, marketing, and support can use Gainsight CC to digitally scale their programs and strengthen relationships across the customer journey.

Gainsight CC includes features that help users to launch, manage, and grow a customer community, without heavy reliance on technical resources. Its core functionality supports a range of use cases across onboarding, self-service, product feedback, and customer engagement. Key features include:

• Customizable community forum and knowledge base to centralize support content and peer-contributed answers.

• Product ideation tools with voting, commenting, and real-time status tracking to capture and prioritize customer feedback.

• Federated search and no-code customization, including a WYSIWYG editor, widget library, and drag-and-drop page builder.

• Groups and event modules to host AMAs, segment by role or region, and encourage targeted engagement.

• AI-powered content management and deep integrations with CRM, customer success, support, and learning tools.

Gainsight CC is also part of the broader Gainsight Customer OS, enabling teams to turn community activity into action, triggering journeys, influencing health scores, and driving retention and growth from one unified ecosystem.