#1 most frequent
United States of America
59.2%84 installations of 142
What is HaloPSA?
HaloPSA is a solution designed for MSP's and service providers. With HaloPSA out-of-the-box functionality, the solution aims to provide businesses a Cloud platform that enables users to modernise customer experience and automate service.
Categories & Use Cases
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Who Buys & Uses HaloPSA
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
14.1%20 installations of 142
#3 most frequent
Australia
12.0%17 installations of 142
Great PSA tool with amazing features
Use Cases and Deployment Scope
We use HaloPSA as our PSA and perform a number of tasks from ticketing, opportunity tracking, sales and involving. We have built many automations within it to streamline and automate a lot of task that would normally be a manual process.
We came from an All-in-One RMM/PSA tool that promised alot but didnt quite deliver. HaloPSA delivers on its promises,.
We came from an All-in-One RMM/PSA tool that promised alot but didnt quite deliver. HaloPSA delivers on its promises,.
Pros
- Ticketing
- Automation
- Invoicing
Cons
- Stock control
- There are 3-4 different ways to do that same thing
- Documentation
Return on Investment
- We can triage 70% more tickets in the same time as we did before
Alternatives Considered
Syncro and N-able MSP Manager
Other Software Used
NinjaOne, Hudu, Huntress
HaloPSA - it's just better.
Use Cases and Deployment Scope
We use HaloPSA to run our IT MSP business. It compliments everything we do in our business and is so flexible we can make it do whatever we like with a support, onboarding, and account team like no other in the industry.
Pros
- Ticketing
- Managing assets
- Integrations with other platforms
- Invoicing
Cons
- A few tweaks to how items are organised/grouped and listed
- Documentation
Most Important Features
- Ticketing
- Invoicing
- Management of time
- Management of assets
- Reporting
Return on Investment
- Improve our technicians efficiency
- Helped improve asset recording
- Knowledge base
Alternatives Considered
ConnectWise Manage, SyncroMSP and Datto Autotask PSA
HaloPSA - Quote to Cash
Use Cases and Deployment Scope
We use HaloPSA extensively within our business, from Ticketing, Sales Pipeline Management, Quoting, Projects, Stock Control, Procurement, etc. The experience has been nothing but exceptional for everyone we deal with from Sales right through to the Development teams. We have recently launched the self-service portal for client interaction. The system is easy to use and has all integration add-on at no additional costs.
Pros
- Workflows
- Stock Control
- Quoting
Cons
- Integration breakdown into Xero
Most Important Features
- Quoting
- Ticketing
- Projects
- Supply Chain
Return on Investment
- Being able to track events
- Reporting
Other Software Used
Xero, Microsoft 365 Business Premium
The right balance between functionality, usability, and price
Pros
- Support ticket system--Very comprehensive and configurable
- Great user interface--Modern, intuitive, and fast
- Fantastic array of integrations available at no extra charge
- Very competitive price
Cons
- Notifications
- Settings navigation
Most Important Features
- Clean, modern, and fast interface
- Huge array of integrations
- Fantastic support
- Competitive price
Return on Investment
- Our teams have been brought closer together
- We are more accessible to our clients thanks to HaloPSA
- All aspects of the business are covered under one system
