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HelpWire

Score9.4 out of 10

6 Reviews and Ratings

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What is HelpWire?

HelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits.


Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client support.


Top HelpWire features:


  • Quick session initiation via URL

  • On-demand and unattended remote access

  • Support for Windows, macOS, and Linux

  • Strong security with TLS/SSL and AES-256 encryption

  • Team member invitations

  • Multi-monitor viewing

  • Rapid file transfer

  • Multi-user chat

  • Client directory


Developed by Electronic Team, Inc.—a leading U.S.-based technology expert founded in 2001—HelpWire provides a robust remote desktop solution.

Categories & Use Cases

Videos

Screenshots

Screenshot of the HelpWire web interface, showing connected user's workstations with multiple displays and a live chat conversation
Screenshot of the HelpWire Operator application window, with connected workstations and multi-display support
Screenshot of the HelpWire Operator application window, with opened chat side-panel
Screenshot of the HelpWire Client application chat-window

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Screenshot of the HelpWire web interface, showing connected user's workstations with multiple displays and a live chat conversation

Technical Details

Technical Details
Deployment TypesOn-Premise, SaaS
Operating SystemsWindows, Mac
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesEn

FAQs

How much does HelpWire cost?
HelpWire starts at $0.
What are HelpWire's top competitors?
LogMeIn Resolve, BeyondTrust Remote Support, and Zoho Assist are common alternatives for HelpWire.
What is HelpWire's best feature?
Reviewers rate Role-based user permissions and Virtual device access highest, with a score of 10.