Zoho Assist is useful tool for IT remote assistance
Use Cases and Deployment Scope
I use Zoho Assist to provide computer support from BC head office to our users in east side Canada province. Most of time I remote control to see and solve the problem, rather than spend time hear user's complain. I rely on Unattended Access function to solve problem under extremely difficult situation, for example not able to connect VPN, Windows system crush...etc
Pros
- One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
- One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
- Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
- sometimes I use video chat as a meeting tool with users
- The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
Cons
- each Unattended Access computer has tools to remote control without remote connect, I wish add a text chat
Return on Investment
- Zoho Assist help me solve user computer issue without them waiting to send computer to me to fix
Usability
Alternatives Considered
ManageEngine Endpoint Central
