HelpWire

Score9.4 out of 10

6 Reviews and Ratings

What is HelpWire?

HelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits.

Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client support.

Top HelpWire features:

Quick session initiation via URL
On-demand and unattended remote access
Support for Windows, macOS, and Linux
Strong security with TLS/SSL and AES-256 encryption
Team member invitations
Multi-monitor viewing
Rapid file transfer
Multi-user chat
Client directory

Developed by Electronic Team, Inc.—a leading U.S.-based technology expert founded in 2001—HelpWire provides a robust remote desktop solution.

Categories & Use Cases

Media

Screenshot of the HelpWire web interface, showing connected user's workstations with multiple displays and a live chat conversation

Screenshot of the HelpWire Operator application window, with connected workstations and multi-display support

Screenshot of the HelpWire Operator application window, with opened chat side-panel

Screenshot of the HelpWire Client application chat-window

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Screenshot of the HelpWire web interface, showing connected user's workstations with multiple displays and a live chat conversation

Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Category average: 10
Virtual device access
The availability, quality, and reliability of remote connections to virtual machines and devices.
Category average: 10
Attended device access
The quality and reliability of connections to remote devices that are currently attended by an active user.
Category average: 9.9

File transfer
Securely exchange files with remote computer without having to use email or FTP.
Category average: 8.7
Multiple concurrent sessions
More than one user can access the same remote device at the same time.
Category average: 8.2
Instant message
Ability for administrator to communicate via instant message with remote user.
Category average: 8.6

Verified User

Account Manager in Engineering (51-200 employees employees)

Use Cases and Deployment Scope

I'm a freelance tech specialist and A companay Account Manager providing support to several small businesses, helping clients with remote setup, installation, and software configuration on both Windows and Mac systems. Since most of my clients don't have a tech background, it's important for me to use remote desktop software that's easy to set up and doesn't involve complex connection steps. HelpWire has been the perfect choice for this. I can now quickly offer remote support without confusion, saving time and frustration for both me and my clients, all I need to do is send them a link

Pros

Available for every budget, as it free for commercial use, so I can save my expenses
Simple initiation of sessions, easy to explain to my clients how to use the app
Handy file transfer option, so I can copy and paste the necessary files

Cons

Lack of mobile support: sometimes it would be handier for me to assist from my phone
No screen recording feature

Return on Investment

Available for every budget, as it free for commercial use, so I can save my expenses
Simple initiation of sessions, easy to explain to my clients how to use the app

Usability

Other Software Used

AnyDesk, HelpWire

Denis Hubriienko View profile

UX/UI designer in Information Technology at freelance (1-10 employees employees)

Use Cases and Deployment Scope

I’m a freelance designer working from home, but sometimes I need to access my iMac at the office to finish tasks. HelpWire makes this easy by letting me connect to my office desktop remotely. It helps me use the software and files I need without making extra trips to the office and helps to meet deadlines.

Pros

easy to use
love the file transfer feature, it’s quick and saves me from using cloud storage
the multiple-display support is also great for working on design projects
unattended access is a top feature for my needs

Cons

sometimes there’s a bit of lag when I’m working with high-resolution files or videos, which can be frustrating

Return on Investment

a handy tool to simplify my work that I can use for free
Using HelpWire has made me more productive because I can focus on solving problems here and now, rather than wasting time on long explanations.

Usability

Alternatives Considered

TeamViewer and Splashtop

Other Software Used

Figma, Adobe PhotoShop, Adobe Illustrator CC, Adobe After Effects

Verified User

Engineer in Engineering (10,001+ employees employees)

Use Cases and Deployment Scope

I use HelpWire for training new employees and fixing software issues. When a new hire joins, I can easily access their computer to help them set up their development environment and answer questions right away. It’s also a great tool for troubleshooting. If someone has a problem, I can log in to their computer, see what’s wrong, and help them fix it. HelpWire makes this process quicker and easier.

Pros

Intuitive design and straightforward navigation
Easy setup and fast connection
Chat for better communication

Cons

Unattended access would be nice to add
Mobile support is also would be great

Return on Investment

Really easy to set up and access, and the intuitive process means I don’t need to spend a lot of time explaining how to use it
The cross-platform compatibility is also a huge plus; I can connect seamlessly between Mac, Windows, and Linux devices, which makes assisting my team much simpler.
With less time spent on connecting, I can focus more on solving problems efficiently, leading to increased productivity overall.

Usability

Alternatives Considered

TeamViewer, AnyDesk and Splashtop

Other Software Used

Microsoft Teams

Rupam Golui View profile

Tech writer at content-Shark (1-10 employees employees)

Use Cases and Deployment Scope

Let me tell you, as a freelance tech writer, juggling projects and deadlines can feel like a constant juggling act. Travel time for on-site client visits used to eat into my precious writing hours. Plus, explaining complex software downloads to non-technical clients could be a recipe for frustration. Then I discovered HelpWire, HelpWire's one-click connection eliminates the need for complicated remote access setups and confusing software downloads for clients. It's a win-win, saving me time and reducing client frustration, allowing me to jump straight into providing the remote support they need.

Pros

Crystal Clear Screen Sharing for Precise Guidance
Effortless File Transfer for Seamless Integration
Seamless Chat for Clear Communication
One-Click Connection is a Time-Saving Hero

Cons

Limited Features Compared to Paid Options: As a free software, HelpWire delivers impressive core functionality. However, it might lack some advanced features found in paid remote desktop software. These could include things like: 1. Unattended Access,
Advanced User Management: For larger teams or organizations, more granular user management controls might be desired. This could allow for assigning different access levels or permissions to different users within the organization.

Return on Investment

Increased Client Satisfaction and Retention: Prior to HelpWire, troubleshooting client issues often involved frustrating remote access setups or travel time for on-site visits. HelpWire's one-click connection process and clear screen sharing have significantly improved the client experience. Issues are resolved faster, communication is smoother, and clients feel more confident in the support they receive. This has translated to a noticeable increase in client satisfaction and retention. In fact, I've been able to secure several repeat projects specifically because of the efficiency and positive experience HelpWire provides for remote support.
Faster Project Completion and Increased Throughput: With HelpWire, troubleshooting and collaborating with clients remotely takes a fraction of the time compared to traditional methods. Those saved hours add up significantly. I can now complete projects faster, take on more clients, and ultimately grow my freelance business. For example, since using HelpWire, I've been able to increase my project output by roughly 20%, allowing me to take on 2 additional clients per month.
Reduced Operational Costs: Travel expenses for on-site client visits used to be a significant cost factor. HelpWire eliminates this expense entirely. Additionally, the free tier of HelpWire offers all the core functionality I need, which keeps my software costs low. This translates to a higher profit margin per project, allowing me to reinvest in my business or provide more competitive rates to attract new clients. Overall, HelpWire has helped me streamline my operations, reduce costs, and ultimately increase my profitability.

Alternatives Considered

TeamViewer

Verified User

Employee in Quality Assurance (51-200 employees employees)

Use Cases and Deployment Scope

I use HelpWire for cross-platform testing as a QA specialist, which allows me to remotely access applications on Windows, macOS, and Linux. It's also great for quick communication with developers. When I find a bug and have a question, my teammates can quickly connect to my device, discuss the issue, and fix it. Real-time communication speeds up the process a lot.

Pros

Cross-platform access for easy testing
Simple and quick to set up and easy to access
Excellent customer service with quick responses to any questions

Cons

Video or audio chat would help us communicate faster.
A mobile version would be really useful too.

Return on Investment

HelpWire saves time by allowing me to do remote testing without needing to be physically present at other devices.
Real-time collaboration with developers and teammates speeds up bug fixes, helping us solve issues faster and making our work more efficient.

Usability

Alternatives Considered

AnyDesk

Other Software Used

Slack, Jira Software

LogMeIn Resolve

TeamViewer

BeyondTrust Remote Support

Zoho Assist

HelpWire

What is HelpWire?

Categories & Use Cases

Media

Key Features

Top Performing Features

Role-based user permissions

Virtual device access

Attended device access

Areas for Improvement

File transfer

Multiple concurrent sessions

Instant message

Reviews

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