TrustRadius: an HG Insights company

Content Composer

Score9.5 out of 10

2 Reviews and Ratings

What is Content Composer?

Content Composer is Hyland’s flagship CCM solution. Content Composer helps organizations increase engagement with external parties by enabling automated, rule-based correspondence for a variety of communication needs ranging from simple to complex, including larger batch processing.

Categories & Use Cases

Media

Screenshot of where Content Composer supports multiple file types and allows users to preview communication in the web client.

Screenshot of where Content Composer supports multiple file types and allows users to preview communication in the web client.

Easily automate the creation and management of your documents

Use Cases and Deployment Scope

We are storing our documents and reviewing or editing the documents from the central server. This way it makes our document available to all the peers and requests them to review and look. We are doing software documentation and lots of our members work on a single doc at the same time, this way it helps us a lot to get the documents reviewed and approved.

Pros

  • Easy to use or navigation and updating document is very simple
  • Cost effective and easy manage and maintenance

Cons

  • Slowness of the site can be fix, because accessing a doc is taking linger time

Most Important Features

  • Accessing documents stored on server using desktop and mobile
  • Easy and simple way to create or update the docs

Return on Investment

  • As an organization we need not to track the document with employees, everything we do are directly available on server. So incase any employee left the organization then we need to track his work with him, we can easily pass the work to other peer.

More copies of email, audit reports, and more in a few clicks.

Use Cases and Deployment Scope

This product is a solid tool for mass communication and customization. The product has been helpful in streamlining the process of producing employee manuals, training documents, and more. It has been easy to use, and the staff has been responsive to our questions. Through this tool, we have been able to save money and time that was spent previously creating documents by hand.

Pros

  • Mass communication and Customization.
  • Creating customized content at large scale.
  • Time saving.
  • Allow to create rule based automated correspondence.

Cons

  • Complicated integration process.
  • Higher response time.

Most Important Features

  • We can also use it in mobile version.
  • Personalized emails and chats.
  • Batch Processing.

Return on Investment

  • Save money and time that was spent previously creating documents by hand.
  • Increase engagement rate and revenue of my company.

Other Software Used

IBM Domain Name Services (DNS)