Great for your sales force, but RUN AWAY for service!
Pros
- You have the ability to take a photo of a guest's driver's license before they go for a test drive and it imports all the data.
- It offers the ability to text right out of the system for sales and service.
- The tracking for sales is simple when using the app.
Cons
- The service scheduler is mediocre at best. It offers very little control over what's coming in and is extremely clunky.
- Adding a new user is a terrible experience for service. They need to be added to the BlackBird side, then to the scheduler as an adviser, then given permissions as a user, then given override permissions. It's way too complicated.
- Their support team knew less about their scheduler than I did. I was almost training them within a week.
Return on Investment
- Not sure financially what the impact was, but I do know that our CSI scores in service dropped dramatically after implementing DealerSocket.
Alternatives Considered
CDK Drive
Other Software Used
CDK Drive, Google Drive, Mitel MiCollab
