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Fin by Intercom

Score8.5 out of 10

791 Reviews and Ratings

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What is Fin by Intercom?

Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.

Categories & Use Cases

Media

Fin, delivering conversational support experience to customers.
where to monitor, analyze, and optimize Fin by spotting trends, filling content gaps, and fixing quality issues topic by topic.
where to customize Fin's tone of voice, teach it support knowledge and policies, and configure how it handles complex tasks in over 45 languages.
where to test answers, review the sources and settings that shape them, and get tailored recommendations to optimize performance.
Fin, as it appears across email and live chat to phone, SMS, and social. Fin can answer any question, across any channel, any time.

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