Khoros CX Insights

Score9 out of 10

4 Reviews and Ratings

What is Khoros CX Insights?

Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand.

Categories & Use Cases

Customer Experience Management

Media

Screenshot of An omnichannel customer experience

1 / 3

Screenshot of An omnichannel customer experience

Verified User

Manager in Social Media (10,001+ employees employees)

Use Cases and Deployment Scope

We use it to try an understand our audience to better target our key messages, create new content and attract qualified talent to apply to positions in the company. We want to know what happens in the industry and in the market.

Pros

Graphs.
Reports.

Cons

Getting info from LinkedIn.
Getting info from web pages.
Getting info from newspapers and other articles.
Getting info from more platforms.

Alternatives Considered

Sprinklr Modern Research, Sprinklr Modern Marketing & Advertising, Sprinklr Social Engagement & Sales and Sprinklr Modern Care

Clarabridge (discontinued)

Medallia

Stratifyd