OnPay Reviews & Insights

Score9.8 out of 10

80 Reviews and Ratings

Learn More

OnPay

Learn More

#1 most frequent

Manufacturing

66.7%

4 installations of 6

#2 most frequent

Construction

33.3%

2 installations of 6

Overview

Synthesised from 8 reviews | Last Published April 23, 2026

This product overview is based on a synthesis of 8 recent reviews analyzing OnPay across several dimensions of user experience. OnPay is primarily used by small to medium-sized businesses for payroll processing, as noted by 7 out of 8 reviewers. The platform is appreciated for its ease of use, a sentiment echoed by half the reviewers. Users also value the customer service provided. A key benefit reported by users is time savings (4 of 8 reviewers), attributed to the system's user-friendliness and accurate payroll filings. While QuickBooks is frequently used alongside OnPay, mentioned by 3 reviewers, alternatives like Gusto and Paychex Flex were each mentioned by 2 reviewers as other options users have evaluated. The small sample size suggests these competitive insights are directional.

Pros

Ease of use simplifies payroll processing
Saves time on administrative tasks related to payroll
Provides accurate payroll filings
Offers helpful customer service

Cons

Limited data set for comprehensive competitive analysis
Small sample size limits definitive conclusions about complementary software

What other products like OnPay have you used or evaluated?

From 8 reviews | Last Published April 23, 2026

Summary

In a small sample of 8 recent reviews, users mentioned alternative payroll solutions they have experience with. Gusto and Paychex Flex were each mentioned by 2 reviewers as alternatives they have used or evaluated. Given the small sample size, these references provide limited insight into the broader market landscape.

Related topics

Paychex Flex Gusto

Top Quotes

Paychex Flex

“Paychex Flex and Gusto”

Gusto

“Paychex Flex and Gusto”

What positive or negative impact (i.e. Return on Investment or ROI) has OnPay had on your overall business objectives?

From 8 reviews | Last Published April 23, 2026

Summary

This report analyzes 8 recent reviews to understand OnPay's impact on business objectives. Reviewers most frequently cited time savings (4 of 8) as a primary benefit. This time savings appears to stem from the system's ease of use (3 of 8) and the accuracy of its payroll filings (2 of 8), which reduces the time spent on administrative tasks. Overall, the reviews suggest that OnPay contributes positively to business objectives by streamlining payroll processes.

Top Quotes

Time savings

“Time saver for getting our employee handbook done and up to date”

Ease of use

“The ease of running payroll”

Payroll accuracy/filing

“accuracy in filings”

Besides OnPay, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

From 8 reviews | Last Published April 23, 2026

Summary

This analysis synthesizes 8 recent product reviews to identify software regularly used alongside OnPay and how likely users are to recommend those products. Due to the small sample size, findings should be interpreted as directional rather than definitive. QuickBooks is the most frequently mentioned complementary software, cited by 3 of 8 reviewers. Mural is mentioned by 2 of 8 reviewers.

Related topics

Mural QuickBooks

Top Quotes

Mural

“Mural”

QuickBooks

“QuickBooks Online”

Describe how you use OnPay in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 8 reviews | Last Published April 23, 2026

Summary

This report synthesizes 8 recent reviews to understand how users are employing OnPay within their organizations. A primary use case for OnPay is payroll processing, with 7 of 8 reviewers mentioning this functionality. Reviewers also highlighted the ease of use of the platform (4 reviewers) and appreciated the customer service provided (2 reviewers). The reviews suggest OnPay is often used by small to medium-sized businesses for managing payroll and related services.

Top Quotes

Customer service

“We love OnPay. We have our retirement plan through them as well as Health insurance. They do our payroll as well. The customer service has been amazing and very prompt.”

Ease of use

“We use OnPay to process payroll, primarily for clients who pay on a biweekly basis. It helps us keep compliant with any new payroll laws across many different states and makes the entire process easy and seamless!”

Payroll processing

“We use OnPay for the processing of our employee payroll as well as capturing 1099 payments to our contractors.”

View All Reviews

Reviews

58 Reviews

OnPay Payroll Processing

Rating: 10 out of 10

April 25, 2025

Use Cases and Deployment Scope

I recently switched to OnPay for our payroll processing service. The entire process was quick and easy, the customer service was fast to respond to my questions. I just processed our first payroll with them and it was a very easy process. Employee feedback has been positive, too. I would definitely recommend if you are looking for simple, straightforward payroll processing!

Pros

Quick to respond to questions
They provide easy to understand instructions and information
Intuitive website makes entering/updating employee information quick and easy

Likelihood to Recommend

OnPay made it easy to switch payroll companies, which can be a very stressful change. I never had a reason to worry about our employees not being paid on time during the process.

Verified User

Administrator in Human Resources (11-50 employees)

Vetted Review

1 year of experience

OnPay is in a league of its own

Rating: 10 out of 10

April 24, 2025

Use Cases and Deployment Scope

I am a consultant with an LLC. I use OnPay for my own single payroll, and find that it has been an absolute pleasure to use

Pros

User Interface is extremely intuitive and simple to use
Support team is excellent
Getting started was painless

Likelihood to Recommend

My experience with OnPay was so great, compared to ADP it was like night and day... The price, experience and support have been stellar

Verified User

Consultant in Corporate (1-10 employees)

Vetted Review

1 year of experience

Highly Recommended

Rating: 10 out of 10

Incentivized

April 3, 2025

Use Cases and Deployment Scope

We just started to use OnPay to run payroll for our organization. Small scale business with 4 employees, but the software is very easy to use.

Pros

Onboarding Process
Migration of Payroll Services from previous provider
Sales process and follow through

Likelihood to Recommend

The sales and onboarding process was excellent and everyone we have worked with seem to be extremely professional and easy to work with.

Verified User

Executive in Sales (1-10 employees)

Vetted Review

1 year of experience

New user happy so far

Rating: 8 out of 10

April 2, 2025

Use Cases and Deployment Scope

I recently switched to OnPay for my company's fairly simple payroll needs.

Pros

Quick and streamlined website
Easy, proactive onboarding
Quick to respond to questions

Cons

The help section could include all the terms they use, as they aren't all standard uses

Likelihood to Recommend

Onboarding was super simple, which was a pleasant surprise.

Verified User

Executive in Sales (1-10 employees)

Vetted Review

Great Customer service

Rating: 10 out of 10

Incentivized

March 11, 2025

Use Cases and Deployment Scope

We love OnPay. We have our retirement plan through them as well as Health insurance. They do our payroll as well. The customer service has been amazing and very prompt. I have had issues in the past on how to do things and utilized the chat option, which was amazing. You get an email of the chat after it is all said and done.

Pros

Customer Service
Payroll
Being integrated with some many companies

Cons

Send an email on all taxes and forms that they submit showing they are submitted
Have a time clock that is available for everyone.

Likelihood to Recommend

Customer Service is HUGE in my eyes and I have not been let down by people checking in or responding with help in a timely manner.

Amy Ankerberg

CEO in Information Technology at Green Logic IT (1-10 employees)

Vetted Review

1 year of experience

Love it!

Rating: 10 out of 10

Incentivized

February 18, 2025

Use Cases and Deployment Scope

We use OnPay to process payroll, primarily for clients who pay on a biweekly basis. It helps us keep compliant with any new payroll laws across many different states and makes the entire process easy and seamless! We would not be able to keep up to date on any new requirements that each state requires, so it is nice that OnPay handles all of that in the background.

Pros

Payroll Processing
HR Compliance
Reporting

Likelihood to Recommend

OnPay works really well in regards to multi state payroll processing. It also is very customizable, so you can handle clients that have bonuses, tips, or other compensation or deductions. The start up and enrolling process is also really simple and OnPay will even do all the data entry for you when switching from another product.

Andrea Tolley

HR in Human Resources at RoofTec (11-50 employees)

Vetted Review

1 year of experience

OnPay - The best payroll system out there!

Rating: 10 out of 10

Incentivized

February 6, 2025

Use Cases and Deployment Scope

[...] is a small nonprofit which changed from Quickbooks Payroll to OnPay. QB Payroll was too expensive for just 2 employees. OnPay was not only easy to implement and tie to our accounting system, the system itself was very easy to use. 1st payroll went on without a hitch.

Pros

Onboarding - easy and helpful techs
Payroll - so easy to implement each month
Web based software - I can do payroll anywhere

Likelihood to Recommend

OnPay is perfect for small businesses who don't have a bookkeeper on staff. It is easy to use and can be accessed anywhere, even from home.

Verified User

C-Level Executive in Corporate (1-10 employees)

Vetted Review

1 year of experience

OnPay is a winner!

Rating: 9 out of 10

Incentivized

February 3, 2025

Use Cases and Deployment Scope

We use OnPay for the processing of our employee payroll as well as capturing 1099 payments to our contractors. We also were impressed with the various benefit options/capabilities offered.

Pros

great rate
ease of use
full benefit package options
capturing 1099 payment data for contractors
responsive customer service team

Cons

need longer customer service hours (including on weekends)
benefit options not available at times for companies with a small # of employees

Likelihood to Recommend

Overall a great product that serves the HR/payroll and benefit needs of most companies. The benefit options, though, can be lacking for businesses with only a few employees.

Brian Hough

COO in Corporate at ELEVATED PARISH MISSIONS (1-10 employees)

Vetted Review

Happiness is... Using OnPay at our company!

Rating: 10 out of 10

September 30, 2024

Use Cases and Deployment Scope

We use OnPay for payroll and all payroll things related. We don't have any issues with OnPay. If after the initial training, I am always able to call a customer service representative and receive nothing but excellent help and assistance.

Pros

Notifying me when a pay run is scheduled or due.
Helps with items that seem impossible for me to find on the site.
It lets me run a report choosing the dates that I need; allowing me to decide which employees are on the report.

Cons

I don't see what can be changed to make it better. It is very user-friendly.

Likelihood to Recommend

As stated, once you have been trained, it is easy to follow and navigate pay schedules. If there is an issue on my end, there is no problem with contacting customer service, via email or by phone, and they help in real time.

Verified User

Executive in Finance and Accounting (11-50 employees)

Vetted Review

3 years of experience

A great vendor for small biz.

Rating: 10 out of 10

Incentivized

May 30, 2024

Use Cases and Deployment Scope

I used OnPay for 2 restaurants. The platform is easy to use for cash tipped ee’s.Manage taxes flawlessly. Reports are great. Customer service is excellent. They jumped in after hurricane Ian and made payroll happen when we were without internet and power. They rock!

Pros

Easy Payroll Entry
Reports
Easy to manage tip reporting
Flawless tax reporting

Cons

Ability to add 2nd check in one single payroll fr Bonuses
Manual check process

Likelihood to Recommend

A+ for companies without a lot of complicated pay structure with under 100 employees

Eileen Coy

Payroll Manager at Nauti Parrot Restaurants (51-200 employees)

Vetted Review

6 years of experience

View profile

Loading Reviews List....