Oracle Digital Assistant Reviews & Insights

Score7.9 out of 10

16 Reviews and Ratings

Community insights

TrustRadius Insights for Oracle Digital Assistant are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Effective Natural Language Processing: Users have praised Oracle AI for its ability to process natural language effectively, resulting in smooth conversations and a good flow of interaction. This feature contributes to more realistic interactions and enhances the quality of conversations with each use.

Seamless Integration with Messaging Apps: Reviewers appreciate how Oracle AI seamlessly integrates with messaging apps, enhancing the overall user experience and making interactions more convenient. The seamless integration allows for more refined results as users engage with the platform.

Chatbot Functionality as Virtual Assistant: Some users value Oracle AI for its chatbot functionality, serving as a virtual assistant that simplifies tasks and boosts efficiency in various applications. The chatbot's secure and scalable nature ensures reliability across different tasks and departments.

Oracle Digital Assistant Reviews

7 Reviews

Resourceful AI assistants to make life easier

Rating: 8 out of 10

Incentivized

April 4, 2022

Use Cases and Deployment Scope

We are using Oracle Digital Assistant to bring to life little automated assistants, chatbots, for customer engagements on our website. The bots now handle the monotonous recurrent tasks that were done by humans as they mimic the human actions. We have implemented the assistant bots on multiple departments in our company, tweaking their use depending on the specifics being demanded.

Pros

Oracle AI processes natural language well and the conversations pick a good flow.
It recognizes pattern of behavior for more refined results with each implementation under machine learning.

Cons

It is less flexible with response choices.
Voice recognition needs improvement to detect both distant and close sounds more accurately.

Likelihood to Recommend

We have several customers visiting our websites daily and they've had very common concerns. We used ODA version 21 to implement FAQs, and established a robust Question and Answer framework that utilized well history and data at large. Implementation on departments was notably smooth and the channeled conversations displayed an incredible messaging flow.

Shirley Obriens

Software Engineer in Information Technology at Aurox (1001-5000 employees)

Vetted Review

2 years of experience

Digitized little workers (chatbots) from oracle.

Rating: 7 out of 10

Incentivized

March 27, 2022

Use Cases and Deployment Scope

We've used Oracle Digital Assistant to deploy AI chatbots and digital assistants for our clients in backend websites and applications. In our company, we are using it for workflow tasks and all for conversational engagements with our clients. We've integrated the software with messaging apps (Facebook, slack) to deliver personal assistance with artificial intelligence.

Pros

It integrates well with messaging apps.
Because it supports natural language, it gives users more realistic experiences.

Cons

Our clients have reported that upon integration with Siri for voice commands, the results are pretty obvious (basic) Nd the conversation is unnatural.
The languages it supports are very limited.

Likelihood to Recommend

It's worked well on websites and apps for repetitive inquiries and frequently asked questions. It's suitable for personalized and more intense engagement with customers. I must admit that Oracle's machine learning ability and natural language processing is impressive which makes the AI conversations awesome. However, the AI is poor with "emotional IQ" but that's why you have the input from staff in the back-end.

Alpa Wali

Software Engineer in Information Technology at Muthoot Finance Ltd. - India (5001-10,000 employees)

Vetted Review

2 years of experience

Oracle Digital Assistant's place in the workspace

Rating: 8 out of 10

Incentivized

March 22, 2022

Use Cases and Deployment Scope

We currently use Oracle Digital Assistant as a plug-and-play chatbot for our customers and their attendees to troubleshoot during their events to facilitate a smooth and frictionless attendee experience.

Pros

Help new users become acclimated
Avoid wasting department resources
Head off basic support requests

Cons

More flexibility in response choices
Ability to integrate with other solutions

Likelihood to Recommend

Oracle Digital Assistant is very well suited to helping to solve basic, repeatable inquiries that require minimal technical expertise, helping to avoid committing human resources to very simple to solve problems, and keeping users happy without having to wait long times for a response.

George Yates

Sales Engineer in Sales at Bizzabo (201-500 employees)

Vetted Review

1 year of experience

Best Assistance to deal with...

Rating: 9 out of 10

Incentivized

March 22, 2022

Use Cases and Deployment Scope

Oracle Digital Assistant helps to provide chatbot functionality to our users to assist them on a prompt basis. Our organizations use it for servicing various our own employees, whomsoever faces issues can raise over a chatbot.

Pros

Chatbot functionality to provide virtual assistant.
Secure and scalable.
Work as one assist nacre for all problems/applications.

Cons

Some additional functionality might be added like suggestions or help for users self-assistance.
Voice recognition is to be improved little bit.

Likelihood to Recommend

For small organizations having a small number of business applications running for their organization, it would be as complex to integrate and study using ORM but for large organizations having numerous applications, working could go with this so that user single assistance for all applications.

Verified User

Employee in Research & Development (1001-5000 employees)

Vetted Review

1 year of experience

Oracle Digital Assistant can help businesses automate their business processes and improve communication with customers with its effective AI

Rating: 7 out of 10

Incentivized

March 15, 2022

Use Cases and Deployment Scope

We use Oracle Digital Assistant's AI capabilities to automate some of our most used businesses processes and also to interact with our customers via pre-elaborated messaging.

Pros

Improved process automation.
AI-enabled customer communications.
Ability to integrate to other applications.

Cons

Language differentiation (some of our customers primarily use Spanish, but the AI communications are standardized in English).
Various delicate manual tasks aren't compatible with Oracle Digital Assistant.
Its voice commands are too basic.

Likelihood to Recommend

Oracle Digital Assistant is very well suited for automating basic business processes and localized AI-enabled conversations in English.

It's less appropriate for manual tasks that require careful attention to detail. And it's also less appropriate for foreign languages, for instance, Spanish.

Ernesto Altamirano

Owner and Founder in Corporate at Latino Edge (11-50 employees)

Vetted Review

2 years of experience

ODA is great to start with for chatbot use cases

Rating: 8 out of 10

Incentivized

June 8, 2021

Use Cases and Deployment Scope

We leverage ODA mainly for building chatbots for the end customers. There are many customers where we implemented chatbots for the entire department and tweaked the use cases for different departments based on the requirements. It has allowed our customers to get a much better user experience and reduced call volume for service agents of that organization resulting in lowering their cost.

Pros

Developing new and custom skills for chatbots.
Developing conversational style skills for chatbots.
Menu style skills for chatbots.
Lots of skills those are available out of the box.

Cons

Building emotional intelligence as part of skills to make it more human like.
Giving more omni-channel experience.
Virtual agents through tighter IVR integration.

Likelihood to Recommend

As mentioned in pros and cons, it depends on the use cases. Most of the normal chatbot use cases can be handled by ODA. If you want to build a chatbot with menu style or conversation style (it is not straight forward but it can be done), ODA can be perfect. If use cases are to also include AI with emotional intelligence to make conversational more interactive and also be able to detect through AI engine automatically what a person would like to do or perform or ask, then ODA may not fit for it. If you also are looking for virtual agents through tighter IVR integration then ODA may not be right. There are a few limitations around the number of words in the text to voice feature.

Verified User

Director in Professional Services (201-500 employees)

Vetted Review

Reseller

1 year of experience

Best Platform For Building Chatbots

Rating: 7 out of 10

Incentivized

September 18, 2019

Use Cases and Deployment Scope

Oracle Digital Assistant is a cutting edge platform for developing chatbots with AI/ML integrated.
Here are some of the benefits of using ODA for chatbot development:

It can easily integrate with the mobile hub and integration cloud.
Has a set of pre-built skills.
Comes with AI/ML processing - since it works like a subscription, all the new technology is available automatically. The new beta version has an inbuilt conversation builder which can be used to build conversation without the YAML code.

Pros

All new technology is upgraded automatically.
Has a set of pre-built skills.

Cons

Conversation builder.
User-authentication.
Analytics for the conversation.

Likelihood to Recommend

Well suited:

Building a bot that needs continuous improvement.
Conversion of FAQs into a suitable conversation bot.
Building bots which need integration with third-party ERP applications or any other systems.
Can integrate well with any third-party systems.
Integration happens through API.

Less appropriate:

I do not see an area where ODA can be inappropriate for building bots.

supriya prabhakara

solutions architect in Information Technology at astute business solutions (51-200 employees)

Vetted Review

Reseller

2 years of experience

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