Pointel Survey360

What is Pointel Survey360?

Pointel Survey360 enables users to create and conduct surveys to obtain customer feedback and capture customer experience data. This supports the acquisition of truthful, in-depth information on customer expectations and contact center operations that can be analyzed quickly and leveraged to gain and retain customers.

Captures customer data along with feedback. It captures customer response via speech or DTMF and passes data to SFDC/Oracle Service Cloud.
Creates, collects, analyzes, and publishes customer experience data instantly to a laptop.
Includes prebuilt templates for quick customization and implementation or clones existing surveys.
Enables designing, testing, and modifying through a point-and-click web interface.
Gives operational insights, and trends and highlights areas needing improvement.
Identifies issues with people, processes, and technology and helps to take action before significant problems arise.
Integrates with salesforce.com to show customer feedback within the salesforce.com application.
Has the ability to include additional data items for enhanced reporting.
Measures the level of customer satisfaction.