What is RemoteCall PC/Mobile/Visual?

RemoteCall is a cloud based remote support solution bridging the agents and clients. Support client PCs, mobile devices and via camera using the cloud based service or in-house server solution. It is a solution for IT professionals and it can be used from PCs, mobile devices, websites and apps with 100% RSUPPORTs remote service technology. The vendor's flagship products, RemoteCall WebViewer boasts users among all types of companies, governments, public institutions, manufacturers, as well as from organizations in finance and education, and touts speed, reliability, and security.

PC Support

- A solution to remotely support PC by sharing the customer’s screen with the support agent.
- Connect from PC to PC.

Mobile support

- Troubleshoot in real-time with remote screen sharing and control of smartphone / tablet.
- Connect from PC to mobile.

Visual support

- Troubleshoot in real-time by watching live camera feed from customer's smartphone / tablet.
- Connect from PC to mobile device's camera.

RemoteCall WebViewer

Now available on browser from PC and mobile.

Categories & Use Cases

Media

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Verified User

Manager in Sales (201-500 employees employees)

Use Cases and Deployment Scope

It is used RemoteCall for remote management of internal employees and remote management of customers. The biggest advantage is that you can support the service without going to the customer and solve the problem immediately. In addition, the senior engineer can remotely provide technical support to the junior engineer who is on-site, so he can manage it efficiently.

Pros

low cost.
fast access.
Remote mobile service.

Cons

They need to invest more in advertising.
Fewer users than competitors.

Most Important Features

Remote control.
Real time access & control.

Return on Investment

Saved a lot of time and money.
Low cost.

Alternatives Considered

TeamViewer

Other Software Used

RemoteCall PC/Mobile/Visual, RemoteView, TeamViewer

LogMeIn Rescue

TeamViewer

RemoteCall PC/Mobile/Visual