RepairShopr

RepairShopr is a software solution designed specifically for repair businesses. According to the vendor, it is tailored to meet the needs of small to medium-sized repair businesses in various industries, including computer repair shops, IT consultants & MSPs, cell phone repair shops, general repair shops, and electronics repair shops. With its integrated ticketing, CRM, invoicing, inventory management, marketing, and more, RepairShopr aims to streamline operations and drive growth for repair businesses of all kinds.

Key Features

Powerful Customer Management: RepairShopr offers a customer management system with CRM functionality. According to the vendor, it allows businesses to efficiently manage customer information, including multiple contacts, notes fields, and referral source tracking.

Customer Web Portal: The customer web portal provides access for customers to their complete account history, including invoices, tickets, and payment tracking. The vendor claims that it can be translated into any language for international users.

Ticket List for Easy Job Management: RepairShopr organizes tickets by status, problem type, and customer, making it easy to track and manage jobs. It also offers color coding for a quick view of last updates, according to the vendor.

Heads-up In-Shop Ticket Display: The ticket dashboard is designed for large screen TVs or monitors and provides an at-a-glance view of job statuses, ticket quantity, and status breakdown, according to the vendor.

Track Progress on Tickets: RepairShopr offers a ticket progress bar for simple workflow tracking. According to the vendor, it allows users to update ticket status with log notes, integrate inbound and outbound email/SMS communication, and create custom ticket fields for specific tracking needs.

Attach Images and Files to Tickets: RepairShopr enables users to easily attach images and files to tickets using modern file attachment technology, including drag and drop, webcam capture, DropBox integration, and mobile uploads, according to the vendor.

Complete Invoicing Module: The invoicing system in RepairShopr includes features such as scanning line items from barcode labels, digital signatures, recurring invoicing, email/SMS/snail mail invoices to customers, and customizable payment types, according to the vendor.

Estimates for Quoting Jobs: Users can send quotes/estimates to customers, who can then approve or decline the work with a click in an email. The vendor claims that instant notifications are received when work is approved or declined.

Robust Inventory System: RepairShopr's inventory system allows businesses to track stock levels, receive reorder reminders, use barcode labels for efficient inventory management, and specify taxed and non-taxed items. It also includes a vendor and PO system for streamlined procurement, according to the vendor.

Point of Sale (POS) Linked Directly to Inventory: The integrated Point of Sale system in RepairShopr enables retail shops to scan barcodes or select items with large buttons for quick checkout. It automatically calculates change, manages multiple cash registers, and provides one-click employee change without login/logout, according to the vendor.