Statuspage Reviews & Insights

Score7 out of 10

10 Reviews and Ratings

Community insights

TrustRadius Insights for Statuspage are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Helpful Templates: Users have found the templates feature in Statuspage helpful for quickly writing up common incidents. Several reviewers have mentioned that these pre-made templates save time and provide a standardized format for communicating with clients during service outages.

Easy Integration and Customization: The easy integration and customization options offered by Statuspage have been appreciated by users. Many reviewers have mentioned that they were able to seamlessly integrate Statuspage with their existing systems, and customize it according to their specific needs.

Rich Assortment of Integrations: Users like the rich assortment of integrations available in Statuspage, which makes it easier for them to keep track of all incidents. Some reviewers have mentioned that these integrations allow them to receive real-time updates from various sources in one central place, enhancing their ability to manage customer notifications effectively.

Statuspage Reviews

3 Reviews

Great tool to manage up-time and incident communication

Rating: 10 out of 10

Incentivized

June 9, 2022

Use Cases and Deployment Scope

We use Statuspage to show current up-time along with communicating incidents to our customer base.

Pros

Shows our current up-time across a number of components.
Easy to manage an incident and get communication out to our customer base.
Ability to look at historical up-time.

Cons

I wish I had more ways to customize the layout.
I wish I could show custom date ranges when looking at historical up-time.

Likelihood to Recommend

It is a perfect tool for managing up-time and incident communication. It is great for current customers and lets prospects see our level of transparency. It is not well suited for managing individual communication or incidents that impact a few clients.

Verified User

Vice-President in Engineering (51-200 employees)

Vetted Review

5 years of experience

Clean and easy-to-use interface makes Statuspage the perfect choice for our support team!

Rating: 10 out of 10

Incentivized

March 11, 2020

Use Cases and Deployment Scope

Statuspage is used by our support and engineering teams to let our customers know of scheduled maintenance windows and unexpected downtime. We love the functionality of posting to Twitter for example and updating our publicly facing status page for the various services and databases. We have also managed to integrate it with Slack to let key stakeholders within our business know of maintenance windows and downtime.

Pros

Interface is very intuitive and easy to use with very little training.
Ability to customize messaging for events and notify before, during and after maintenance.
Integrations with app like Twitter and Slack.
Ability to automate all our maintenance notifications.

Cons

If you make a mistake, you need to edit on the various platforms like Twitter manually. I wish it would edit the Tweet or delete it and post a new one.

Likelihood to Recommend

Statuspage is a very straightforward yet reliable platform for communicating scheduled maintenance and unexpected downtime. We love the ability to automate maintenance windows and customize every aspect of the messaging. While in a situation where we have the degradation of services or downtime, the platform is easy to use, intuitive and reliable. The last thing I want is to spend a lot of time getting a message out, that time is better spent on handling interactions with customers and addressing the issue.

Verified User

Manager in Professional Services (51-200 employees)

Vetted Review

2 years of experience

StatusPage for Internal and External Service Status Updates

Rating: 10 out of 10

Incentivized

June 13, 2017

Use Cases and Deployment Scope

StatusPage is used by our organization to send internal notifications on degradation or interruption in services. We can update the status of services, components of those services, or entire brands, along with a detailed message of the current status. That event will then be updated at regular intervals, and updates are streamed to subscribers through email, text, or chat channels.

Pros

Real-time updates on service status and possible impairment
Flexibility to customize notifications
Flexibility to customize services, or parts of services which may be impaired

Cons

StatusPage is nice because it keeps a rolling update on the previous statuses, but when it displays in Hipchat it just shows the last update.

Likelihood to Recommend

StatusPage is well suited for notifications on services and products. If you need to have a passive way to notify users, internal staff, or executives on the status of SaaS services, StatusPage is a low barrier way to do this with minimal setup and maintenance.

StatusPage is not well suited for scenarios in which you want info kept private. If StatusPage is updated, the subscribers to those alerts will be notified so you just want to make sure you're addressing the right audience with updates.

Verified User

Engineer in Engineering (51-200 employees)

Vetted Review

3 years of experience

Loading Reviews List....