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SurveyMonkey

Score8.2 out of 10

1,075 Reviews and Ratings

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What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features SurveyMonkey has to offer, as determined by TrustRadius' reviewers.
Based on 1,075 ratings of SurveyMonkey's features
View all features

Top Performing Features

  • Custom logo/branding

    Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

    Category average: 8.5

  • Response tracking

    Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

    Category average: 8.7

  • Data export

    Data collected within the tool can be exported to another program for additional reporting/analysis.

    Category average: 8.9

Areas for Improvement

  • Survey logic flexibility

    Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

    Category average: 8

  • Changes to live survey

    Users can make changes to live surveys after they are published.

    Category average: 8.3

  • Themes

    Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

    Category average: 7.1

Reviews

What users are saying about SurveyMonkey.
View all reviews

Best Survey Tool

Mohammed Alkayal
Project Officer in Research & Development at SPC Free Zone (51-200 employees employees)

Use Cases and Deployment Scope

I use SurveyMonkey for our market research studies, getting our clients feedback on our services and for any new project to get the insights before we introduce the project to the public, it's very useful and user-friendly.

Pros

  • Building survey questions
  • Many options to distribute the survey
  • Analyzing the survey result

Cons

  • Building the survey could be easier when moving questions
  • Putting the questions in specific order takes some time, it can be easier in other softwares

Return on Investment

  • Helped with our market studies
  • Gave good details and insights

Alternatives Considered

Jotform

Other Software Used

monday.com, Mailchimp

Usability

Survey Monkey is a great surveying software for small businesses

Incentivized
Brandon Lai
IT Manager in Information Technology at Mantra Fitness (11-50 employees employees)

Use Cases and Deployment Scope

We use SurveyMonkey for both gathering feedback from our employees, as well as our clients. It is a great way for us to communicate with and get feedback from employees before making a business decision that may have an impact on them - or just to see how they feel about certain aspects or changes within the business.

Pros

  • Easy to use interface.
  • Robust design features for survey variations.
  • Great free plan.

Cons

  • More customization for forms colors/design on free plan.
  • Analytics and reporting could be revamped.
  • UX could be improved.

Return on Investment

  • It helped to determine if our business was going to switch to a new payroll software based on the employee feedback of whether one of its main features would actually be wanted or not.
  • It helps to improve individual instructor's classes based on survey feedback from our clients.
  • It helped us to gauge the interest in whether or not a pool of people wanted to become instructors.

Alternatives Considered

Jotform

Other Software Used

Mailchimp Transactional Email (Mandrill), BambooHR, TalentLMS

Usability

Only 2 devices per account?!

Kay Haven
Director in Marketing at TRES LLC (1-10 employees employees)

Use Cases and Deployment Scope

We survey students after course completion.

Pros

  • Recipients don't have any complaints

Cons

  • Number of devices is incredibly limited

Return on Investment

  • Know you can only have 2 devices on an account, and price shop accordingly

Usability

[In My Opinion, I Think They're] Frauds - [I believe You Should] Be Careful [of] the Renewal Conditions

Stefan AchardView profile
President and Founder in Corporate at Connectiviti (1-10 employees employees)

Use Cases and Deployment Scope

[In my experience,] the SurveyMonkey team decided to push through the renewal without our consent, and [I believe they] are now providing false information concerning the renewal conditions. [In my opinion, you should] please note that their conditions do not respect Consumer Laws. [I feel that] this is considered fraud. [Because of our experience,] we recently decided to cancel our renewal subscription because our teams using the survey functionalities [feel that] the product [is] archaic and very costly for what it provides. [I believe] other products in the market do a better job for less. We are now turning to other products and companies that are worthy of our business. [Personally,] we do not tolerate fraud and misuse of consumer conditions.

Pros

  • Building a question

Cons

  • [I believe that the] renewal conditions [could be done differently].
  • [I think that the] survey functionality beyond the questions [is] archaic and dysfunctional.
  • [In my opinion, the] graphs are rudimentary and are not usable when presenting results.

Return on Investment

  • [In my experience, the] data is very hard to manage to help bring [it to a] consensus. For a 5 minute survey, [I believe there is] too much work outside of the application [that] has to be done to reconstruct the data.

Alternatives Considered

Microsoft BI (MSBI) and Microsoft 365 (formerly Office 365)

Other Software Used

Microsoft 365 Business Premium, Altova SurveyMaker, Microsoft BI (MSBI)

Usability

SurveyMonkey is a great value

Incentivized
Caroline DobsonView profile
Human Resources Generalist in Human Resources at CloudCheckr (51-200 employees employees)

Pros

  • Confidentiality
  • Analytics
  • Personalization

Cons

  • Being able to send reminders to just individuals, not an entire group.
  • Being able to sort recipients by date sent.

Return on Investment

  • Has helped us make decision[s] on where to make improvements to onboarding.
  • Has helped us get a handle on employee satisfaction.
  • Has provided valuable insights into employees true feelings on leadership.

Alternatives Considered

Google Forms

Other Software Used

ADP Workforce Now, Slack, Moodle

Usability

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