worxogo Nudge Coach

Score8.6 out of 10

13 Reviews and Ratings

What is worxogo Nudge Coach?

worxogo nudge coach helps build high performing Sales, Customer support and Backoffice teams using Behavior science and AI.

It acts like a sellers'/ agents' personal productivity coach, that analyzes how each employee is doing, understands their individual playbook and also what motivates them to do better.

For sellers/ agents, it identifies how to get every seller/agent to do the right activities, consistently.

For team leads it acts like a productivity wingman to help them identify potential goal miss candidates and proactively coach them to improve.

Built on research on individual motivation, worxogo works with existing enterprise CRMs, SFA, Dialers, ticketing tools, MIS engines. Integrates directly with software to give teams and managers a personal nudge coach.

Categories & Use Cases

Sales Coaching

Media

Screenshot of Nudge coach for sellers, agents

Screenshot of Productivity wingman for managers

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Screenshot of Nudge coach for sellers, agents

George Johny View profile

Global Head - Business Development - Airlines & Travel in Sales at Sutherland Global Services (10,001+ employees employees)

Pros

Its has muti-dimensional nudges/coaching. Pushes agents and also allows manager to monitor and work with smart and intuitive dashboards
It suggests focused actions by agent to improve performance after identifying the issues
Rewarding mechanism to ensure people are appreciated

Cons

It could come with some readymade templates by focus industry/sales/support/customer service so onboarding new process may be quicker
Help managers create /generate their own performance reports based on their specific needs
Provide some what if analysis - value created ( without nudges as compared to using nudges what would have been the performance for past period

Most Important Features

AI based technology for improving performance - this significantly increases productivity across the selected areas for our customers
Multi-dimensional method to engage both Team leaders and agents
Embedded / easy reporting

Return on Investment

Increased sales
Better SLA performance in service
Significant improvement in reporting mechanism for improving performance

Deepak Pramanik View profile

Founder & Chief Strategy Officer in Marketing at Aidias Consulting Group (11-50 employees employees)

Pros

Sales person enjoy higher performance achievement
Sales supervisors are guided to focus more on team members who need support
Senior management gets unbiased behaviour based data of team members and supervisors
There is no data additional data entry that needs to be undertaken by anybody
Training needs of individuals and teams are objectively understood for designing relevant training interventions
Micro learning and message communication using Worxogo helps in people development

Cons

Nudges in different languages will make Worxogo Sales Nudge Coach more versatile
The UI can still be improved even though it has improved significantly over the last one year
Offline version where internet connectivity is suspect or poor like in rural India could help

Most Important Features

Individualization
Ease of operation
Type of nudges

Return on Investment

Very high ROI
Less than 5% increase in sales numbers often gives multiple ROI
Attrition of sales teams have decreased as performance achievement has gone up

Verified User

Employee in Professional Services (10,001+ employees employees)

Use Cases and Deployment Scope

It is individualised for each employee on the operating floor. I see merit in the back office transaction processing area - To drive operational performance, employee motivation, SLA focus, and guided intervention for team leaders.

Pros

Individual personalised KPI report
Continuously tracks KPI performance, including variance, trends, upward/ downward movements
Targeted, data driven intervention for team leaders - fact based, transparent, and eliminates biases, perceptions, leading to a healthy work environment

Cons

Would like to see expanded use cases where it can influence a change in consumer behavior in some manner and not just limited to improving employee SLA performance. Use cases for the BFSI customer base and not just employees. Combine customer analytics with Behavior analytics to deliver a bigger outcome
Dependent on other systems for data input. Plug n play integrated solution

Return on Investment

Improved span of control
ROI is contingent on the maturity of existing process management tools

Verified User

Consultant in Finance and Accounting (10,001+ employees employees)

Pros

Guides employee actions to improve performance
Aligns KPIs with behavior preferences
Increases customer satisfaction

Cons

Considering the volume, maybe a behavioral pre-learning via a questionnaire before implementation for faster results.

Most Important Features

Personalized nudges
Rep feedback
Dashboard and recording

Return on Investment

Productivity push of 25-30%
Increase in focus product sales by 20%
ROI is realized in the 1st year, shorter for a larger organization

Other Software Used

Axonify, AblyPro Salesforce CPQ Managed Services

Usability

Verified User

Project Manager (1001-5000 employees employees)

Pros

Visuality of dashboard
Allows supervisors to send nudges
Data dump extraction on its usage possible
Very supportive implementation team

Cons

Nudge Coach itself - the quality of nudges is too poor, too basic....it does not capture the process nuances despite taking inputs
Not flexible with catering to multiple process in the same instance
No governanace structure on auto nudge/ no dump available
Filters available in leaderboard but not on dashboard which is important

Most Important Features

Autonudge
Supervisors manual nudge through tool
Access on smartphones

Return on Investment

Increase in productivity in pockets
Increase in quality in pockets

LevelEleven

Ambition

SetSail

worxogo Nudge Coach