Yellow.ai

We used yellow.ai for AI integrated customer contact through different channels - chatbot, WhatsApp, etc and it was very effective to do the process easily. There was very minimal manual job needed. The process was very simple and the support we received from the YM team was very high. We thank them very much for supporting us through the journey. I highly recommend it for all retail-based businesses to seamlessly communicate with their customers.

• Whatsapp BOT
• Website chat bot

• there was around 15% growth in customer engagement
• 15% growth in customer retention
• more satisfied customers
• less missed communications from customers

tawk.to

tawk.to

Bajaj Finance Ltd- Auto Finance has added

a feather to its Digital journey by introducing Chatbot “ BRO” currently a self-Service assistant. “BRO” adds

to the gamut of customer service touchpoint channels and provides customers

with an AI/NLP-enabled assistant, enriching the customers' experience with us.

With the monthly increasing customer base,

it was envisaged the need for additional customer service touchpoints.

Implementing “BRO” has the following benefits.

1)

Chatbot will help address increasing

Customer base queries.

2)

Can address multiple

customers in a single instance.

3)

Maintain the same quality

of self-service for all the customers.

4)

Reducing human error and

reducing rework.

5)

Works 24X7 supporting

customers at odd hours.

In addition to Chatbot, we have also implemented

the Live chat app which is a fallback mechanism, in case “BRO” is unable to

service the customer. The customer gets routed to the Live chat agent who

clarifies the customer queries.

• AI/ML powered chatbot.
• Integration with WhatsApp.

• Chatbot is another touch point for customer to do servicing of their loan.
• The following are the benefits for the customers.
• Avoid long wait times to reach agent.
• Get quick and reliable and up to date information.
• Easy and guided self-service journey.
• Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
• 24 X 7 availability.
• Increased customer satisfaction.
• Reduction in customer support manpower.

Gupshup