Zenduty

Zenduty is presented as a collaborative, end-to-end incident management system for the management of always-on services, helping teams orchestrate incident response for creating better user experiences and brand value. Zenduty centralizes critical alerts through predefined notification rules to ensure that the right people are notified at the right time and respond to and resolve incidents before it impacts customers.

Zenduty supports over 100+ integrations and alert sources where IT teams receive contextual notifications from the services of their choice to foster speedy resolution of potentially damaging downtime:

• Customizable escalation policies define the user's internal alerting rules as per a company's on-call schedules to notify the right responders.
• Proactive, cross-channel notification channels to on-call support teams - SMS/IVR(Phone), Slack, Microsoft Teams, Push(Android/iOS), Email
• Assign predefined incident roles along with customizable incident playbooks to empower teams to rapidly resolve a crisis
• It provides contextual data to perform rapid RCAs
• Customizable post-mortems insights to streamline processes and institutionalize a culture of improvement and world-class reliability.
• Custom incident priority and SLA alerts
• Proactive stakeholder updates for greater transparency during critical, business-impacting incidents
• Automated communications for accelerated and frictionless collaboration between support staff and subject matter experts