Perfecto tool for end to end incident management
Use Cases and Deployment Scope
Zenduty is an end-to-end incident management platform that helps provide real-time alerts about critical events from the infrastructure monitoring, ticketing and support systems. Zenduty also helps manage critical incidents. We can effectively delegate tasks and meet our SLAs with the help of Zenduty. It is also integrated with other monitoring and ticketing tools and helps Engineers, IT managers in streamlining incident related communications.
Pros
- Real time alerts on critical events
- Incidents management
- Tasks delegations and personalised communications
Cons
- Escalation option is limited, only straightforward top down even after re-assigning
- Override interface is confusing
- Lack of mobile app alerts and notifications
Most Important Features
- Integration with tools such as Slack for real time updates
- Personalised tagging and real time notifications flow
- Centralised dashboard with a customised view to track progress
- Easy to login using single sign on
Return on Investment
- Decreased incidents by 40%
- Decrease in incident resolution and escalation time by 50%
- Increase in CSAT score by 40%
Alternatives Considered
OpsGenie and Splunk On-Call
Other Software Used
Slack, Mailchimp, Datadog
