Zoho Forms Reviews and Ratings

Use Cases and Deployment Scope

We use Zoho Forms to request feedback from our customers after a new product release or beta release as well as for feedback after completion of a training seminar (externally) or to send out employee surveys as to upcoming events. Post COVID we used forms as a health screening that was required of anyone who wanted to enter the building. In the past we also used forms to track customer registration for an appreciation golf outing we hosted, we were able to register the customer as well as obtain allergen information/dietary requests and notate if the customer would be needing rental clubs.

Likelihood to Recommend

Zoho Forms is well suited for anyone wanting to track items from a specific event or feedback at the conclusion of an event. It is also well suited to track responses. Zoho Forms is less suited for the scenarios where official approval is required because the forms are meant for a single user, and not to be filled out by one person, and then forwarded to another to document the approval. It would also not be good to replace an excel or word document to submit to another department requesting a part number for a new product because again once the form is submitted there is not a way for the second party to 'Update' the existing form and add the part number assigned by the second party.

Use Cases and Deployment Scope

We have a small number of information gathering forms that enable our teams evaluate and manage services we provide to our customers. Zoho Forms is a relatively simple solution as there are not too many technical difficulties to overcome meaning it is ideal for our administrative teams to manage. Design of forms is mostly drag and drop so that is quite simple. Our main bugbears with it are the creation and management of branded templates and integration with Zoho Sign which is not particularly user friendly, especially when it is created by the same company...

Likelihood to Recommend

We collect products from customers so a simple form so we can get addresses, building details, locations, safety requirements is great and it can also update our CRM.

We also use Zoho Forms to manage our periodical health and safety checks and operate them on a tablet for our facilities team to manage.

Use Cases and Deployment Scope

We are using Zoho Forms to capture leads from our website to Zoho CRM; in the form of a contact form which is embedded with the live chat as well as in the contact us page or landing pages of different industries we provide services to. It is also being used to capture trouble tickets from our existing users which in turn initiates a ticket in Zoho Desk.

Likelihood to Recommend

Even if you cannot afford to pay for a Form builder, along with your CRM, i would strongly recommend Zoho Forms as it has the best mobile app as compared to other tools. The form submission notifications in the form of app notification, email or SMS is a very strong feature of Zoho Forms as well as other features like integration with other apps and form approval feature. However if you have 3 users for the free version of Zoho, only one of them will be able to use Zoho Forms which turns out to be a negative point of this app.

Use Cases and Deployment Scope

Zoho Forms is being used by my organization for building client questionnaires, customized entry form creation/web design, and for gathering prospective data. It is being used across the whole organization. It addresses client details needed from every potential contact, Streamlining repetitive tasks such as gathering contact info from prospective clients and customers.

Likelihood to Recommend

This is great for creating surveys, contact info, and other details. I especially like the duplicate feature. It comes in handy when dealing with more than one client at a time. Sometimes, multiple customers will need to fill out the same form. This is where Zoho Forms shines. The best that I have used so far.

Use Cases and Deployment Scope

At our digital marketing firm, we implement Zoho Forms to client websites and applications so they can gather customer feedback from their customers. We work with clients in just about every field from construction companies to medical practices. Zoho Forms has also helped us with capturing data from new clients who are interested in joining our firm.

Likelihood to Recommend

Zoho Forms has been of great use for implementing it to client websites but it has played a big part with generating leads for our digital marketing firm. We use Zoho Forms for dozens of lead generation pages we create for our Google Ad campaign. Zoho Forms is an agile tool that allows businesses the ability to improve their customer relationship management.

Use Cases and Deployment Scope

This software has benefited us in that it helps us receive feedback from our clients or prospects regarding services or new proposals. It allows us to segment business opportunities. In a simple way, we can create and share forms, and it also has some predesigned forms that you can easily customize according to your needs. It also allows us to embed it easily to the website.

Likelihood to Recommend

Zoho Forms is very useful in many scenarios. If you want to keep active in requesting information from customers then this software is an excellent alternative. It is very important for us to know the experience of the service offered to our customers. In the same way, this allows us to share these experiences.

Use Cases and Deployment Scope

We use Zoho Forms within our website and chat software to generate lead forms, as support forms, and as scheduling forms. So Zoho Forms works across our entire organization. Zoho Forms makes it easy to gather info from our customers/leads, and since we integrate Zoho Forms with Zoho CRM, the info collected from our forms is passed on through the correct department and workflows are triggered. It's quite slick actually, and simple!

Likelihood to Recommend

If you are a Zoho CRM user this is a very useful app to use. The forms you can build in Zoho Forms are 10X better than what you can do in Zoho CRM, but you can still set up integrations with Zoho CRM so all your workflows can be carried out when forms are submitted. Forms are easy to create, and surprisingly the integration options and ease of integration set up make this a must-have app.

Use Cases and Deployment Scope

In my organization my marketing team use Zoho Forms as a marketing tool for our products and services. To collect our customers queries my marketing team create inquiry forms with the help of this tool. It is very easy to collect customers data with the use of this tool. and it works very fast which help us to save our time also.

Likelihood to Recommend

I am using this software in my real estate company. I need to attach inquiry forms in web-pages and banners for online marketing of our projects. By using this I can get customers queries for my real estate projects. It helps me to collect customers data as well by using it as sign up form. It is also easy to maintain data with this software.

Use Cases and Deployment Scope

We use it everywhere on our website as well as in our processes for sales and onboarding new clients. It addresses our need to ask for different information when it comes to our different services as well as products.

Likelihood to Recommend

Zoho forms is especially well suited for when you need multiple contact us forms on your website for lead capture. It is also a great candidate for when you are using any of their other solutions because they all communicate so well together. That is a very nice bonus for companies who need to be integrated on a deep level.