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Zoho One

Score8.9 out of 10

37 Reviews and Ratings

What is Zoho One?

Zoho One is a suite product from Zoho Corporation, that combines their sales and marketing application, and also gives organizations a comprehensive set of tools to organize finances, track payables, and manage bills and expenses.

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Categories & Use Cases

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Zoho One Key Features

Learn about the best (and worst!) features Zoho One has to offer, as determined by TrustRadius' reviewers.
Based on 37 ratings of Zoho One's features
View all Zoho One features

Top Performing Features

  • API for custom integration

    An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

    Category average: 7.6

  • Inventory tracking

    The software syncs orders and stock to maintain a real-time picture of inventory and supports multiple methods such as LIFO and FIFO.

    Category average: 8.1

  • Location management

    The software can track multiple goods across multiple locations.

    Category average: 7.6

Areas for Improvement

  • Billing Management

    Access role-based billing work area, perform discrete and recurring billing

    Category average: 7.9

  • Global Financial Support

    Account using multiple ledgers, multiple currencies, and multiple entities

    Category average: 7.8

  • Forecasting

    Statistically forecast based on historical patterns and sales input, monitor accuracy and estimate new demand

    Category average: 6.9

Who Buys & Uses Zoho One

Zoho One Reviews

What users are saying about Zoho One.
View all Zoho One reviews

Pros

  • Comprehensive business platform
  • Cost-effective subscription model
  • Easy to use and integrate

Cons

  • Lacks advanced inventory management features
  • Deficient in advanced payroll functionalities

Zoho One is the only One

Incentivized
Stephen LallaView profile
CEO in Corporate at Dynamic Image Marketing (1-10 employees)

Use Cases and Deployment Scope

It is the single platform we use to operate our entire business other than the web browser. I've been a long time Zoho user starting with Zoho CRM and then a year or so later, began using Zoho Books, and then Zoho Mail. Once Zoho One was released which is the all inclusive subscription which includes at the time about 40 Zoho modules, I was sold as it was the more economical option and was a full integrated approach to operating our business. Most recently we've incorporated Zoho Payroll which we'd been waiting for and so far, love it.

Pros

  • Single Sign on
  • Single Subscription payment
  • Full Integrated across all modules
  • Excellent UI/UX

Cons

  • Sometimes updates are released without prior notification
  • So feature rich it can be a bit of a learning curve if you don't start with the basics
  • Not as well known as the heavily promoted SalesForce or HubSpot

Return on Investment

  • An affordable alternative to more expensive options that are not even close to all that Zoho One has included in their subscription.
  • I cannot imagine ever going back to using multiple software to run our business.
  • Completely eliminates duplicate data entry since Zoho One is full integrated across modules.
  • I wish our organization was larger so we could use some of the other totally tricked out features like Zoho People.

Usability

Alternatives Considered

Daylite, Priority AccountEdge and MYOB

Other Software Used

Brave

Getting in to Zoho One

Incentivized
Geoffrey SchallerView profile
Senior Developer in Information Technology at Arcoflex Australia (1-10 employees)

Use Cases and Deployment Scope

We only use Zoho One for Zoho Sites - the sebsite builder. And for now, only the static website (not eCommerce). The reason is that whilst it is not the most sophisticated of site builders it is relatively easy to learn and use and is price-competitive. It has forms for surveys, log-on security if required and integrates with social media well. We recently added Zoho Desk and so soon will start to use the Groups and user management features. Together, we plan to use all htree tools to manage websites and help desks, along with Knowledgebase capabilities. Hence, this is an evolving experience with Zoho One.

Pros

  • Integration with Microsoft 365 apps
  • Social media integration
  • Collaboration between the apps we use (Desk and Sites)

Cons

  • In my experience, the website builder confuses the concepts of columns and rows with layout options difficult to change once a template is chosen.
  • International - we made the mistake of setting up our Desk in Australia where SSL and modern OAuth with mail integration is not possible. We needed to migrate to a US subscription to get these features. Why?
  • In my opinion, Forms are still a little bit tacky - in structure and reporting. We usually go back to M365.

Return on Investment

  • Most Zoho One apps are well priced so it is cost-effective
  • Help and support is provided very rapidly. This enhances the useability of each of the products. Sales reps keep on our backs constantly.
  • The ability to add contributing editors to app is great. This helps control overall subscription costs.

Usability

Other Software Used

Microsoft 365

Easy and Best CRM Zoho One

Incentivized
Verified User
Account Manager in Product Management (201-500 employees)

Use Cases and Deployment Scope

I have been using Zoho One for around three years. There is nothing like Zoho One that is so comprehensive and easy to use. Zoho One helps us to see and control a lead to deal and helps us to keep each step documented. Making a deal and creating contract is easy in Zoho One and which stands as our primary data base of our day to day work. Zoho One helps me to create tasks and it’s continuous reminder helps me to create my work on time. One another important part is to generate reports. We use Zoho One to create reports for each meeting and mostly daily activities. Which helps us to improve our business and work. These reports are customisable and that gives so much clarity and visibility of my work. We integrated Zoho One with outlook and it keeps account of our email communication and linked directly with each leads.

Pros

  • Report generation
  • Agreement, deal creation
  • Integration with outlook

Cons

  • Loading speed of Zoho One can be improved
  • Customisation chances are always good

Return on Investment

  • Improved our work with reports
  • Integration helps to keep tracking
  • Agreement creation

Usability

Other Software Used

Nextiva

One subscription multiple apps.

Incentivized
Verified User
Manager in Marketing (51-200 employees)

Use Cases and Deployment Scope

I have used multiple apps under Zoho One, which are - Zoho CRM, Campaigns, Marketing Automation, Analytics, Projects, Flow, Mail, Cliq, and more. They take care of complete sales and marketing (GTM) team functions, and also make sure that there is a seamless data connectivity between applications.
Zoho CRM and Zoho Projects are also connected with HubSpot, where our onboarding uses it for project management and sync up with Sales which uses HubSpot.

Pros

  • One interface, multiple business apps
  • Data is seamless as everything is under one roof
  • Pricing is cheaper compared to buying different apps from different vendors

Cons

  • At times the UI gets slow
  • Would be nice if we could have more pricing tiers
  • Navigation between apps can also get better

Return on Investment

  • Projects is a lifeline for the onboarding team, as it does the major heavy lifting in onboarding project management
  • Data flow between apps is a must have for contextual information to pass on between teams
  • In terms of ROI, it happens much quicker compared to having multiple apps to do the job, as Zoho One is a lot cheaper than having many tools.

Usability

Other Software Used

HubSpot CRM, HubSpot Marketing Hub, HubSpot Sales Hub, Clay

Must have Tool for Businesses of all Scale.

Incentivized
Verified User
Program Manager in Marketing (51-200 employees)

Use Cases and Deployment Scope

As a person backed with marketing we use lot of ZOHO tools and ZOHO CRM is the primary tool that helped me a lot in maintaining all our leads at one place and helped our sales team to work more efficiently in generating sales. Apart from ZOHO crm we do use ZOHO webinar, ZOHO people in our organization

Pros

  • Marinating our Sales team effectively by segregating Leads in one place.
  • Helping our HR team to maintain attendance and leaves effectively in one place.
  • Helping us to conduct webinars to help our customers and generate more leads.

Cons

  • ZOHO is too easy to work on.
  • In CRM, If there was a option to send data to google sheets, It would be a great help.

Return on Investment

  • It is hassle-free to access, which saves you a lot of time and manual effort to get the data accessible.
  • Lead status and follow-ups in one place- what you require is a paradise for the Sales team.
  • Reduces the work of HR a lot.

Usability

Alternatives Considered

Mixpanel and Amazon QuickSight

Other Software Used

Mixpanel, Amazon QuickSight, Odoo

Zoho One Alternatives

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