ZoomInfo Chat Reviews & Insights

Score7.6 out of 10

49 Reviews and Ratings

Community insights

TrustRadius Insights for ZoomInfo Chat are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Seamless Integration Capabilities: Users have appreciated the seamless integration of the real-time meeting scheduler with popular tools like Outlook, Slack, Salesforce, and HubSpot. They mentioned that this integration has made managing meetings and targeting high-priority accounts more effective and efficient.

Ease of Setup and Implementation: Customers found the setup and implementation process surprisingly easy and smooth, contrary to their initial expectations. Many users were pleased with how quickly and smoothly the tool integrated with their existing systems, saving them time and effort during onboarding.

Effective Customer Support: Positive feedback was received regarding the customer support team, with users mentioning great experiences whenever they reached out for assistance or guidance. The prompt and helpful responses from the support team have greatly enhanced user satisfaction levels.

ZoomInfo Chat Reviews

28 Reviews

ZoomInfo Chat - Talk about your leads!

Rating: 9 out of 10

Incentivized

January 9, 2025

Use Cases and Deployment Scope

ZoomInfo Chat helps us get leads, especially the good qualified ones down from upper brass and marketing and our GMs to our sales team, and sometimes even to our operations team for onboarding procedures for new customers. The scope is national, every single office benefits from using this, and it cuts down on a lot of high volume fluff emails.

Pros

Instant transfer of leads to sales team
Accelerates the entire sales cycle, without extra effort
More accurate leads, with better starting information

Cons

It could improve on total data provided when a lead is sent
Integrate intro messages, or give a confidence index on how often the lead is replying. They have this feature in other zoom products
Allow visitors to directly contact sales team or marketing.

Likelihood to Recommend

This is extremely well suited when we purchase, discover, or import more leads. Often so much data is accrued, that we can only break it down into one mega list. This software helps us disseminate effective information in manageable portions, and easy-to-read formats to our sales team. Highly useful to encourage people on both sides.

Iyer Amruthur

National Sales Manager in Sales at Allen Lund Company (1001-5000 employees)

Vetted Review

2 years of experience

Verified on LinkedIn

Boost your website chat with the perfect tool

Rating: 8 out of 10

Incentivized

March 29, 2022

Use Cases and Deployment Scope

For the last 1 year, we have been using Zoominfo which will help us a lot with additional chat features. It is very easy to use and developed to accelerate the sales pipeline. This feature gives us a boost to improve overall communication and collaboration with website visitors and customers. Also, helps us to schedule meetings and calendar management.

Pros

Real-Time Meeting Scheduler.
Ultrafast Chatbot.
Live Chat feature.

Cons

Attachments things.
Profile management.
Didn't received Alert via mail.

Likelihood to Recommend

In the initial phase, we didn't communicate with our website visitors and we suffer a lot to resolve our products related confusion. Now after using Zoominfo Chat feature everything works smoothly and lots of leads turn into conversion and customers. The customer support service is also very good, every issue is resolved within 30 min.

Rakesh Sharma

Sr SEO Analyst in Marketing at ProMobi Technologies Pvt. Ltd. (201-500 employees)

Vetted Review

1 year of experience

View profile

Excellent B2B Communicational Tool.

Rating: 10 out of 10

Incentivized

March 22, 2022

Use Cases and Deployment Scope

It's one of the best business-to-business conversational marketing platforms in the market in my opinion. It allows connecting the company's Slack account to its platform so that direct connection requests can be sent out from the slack channels. It is a very good tool to handle sales and vendor management.

Pros

Direct connect with Slack accounts.
Allows proper engagement of the visitors and provides the sales team a good opportunity to win a deal.
Proper integration with other marketing platforms.

Cons

Takes a little long to set up.

Likelihood to Recommend

It's a great tool for business conversations. Sales and Vendor Management are the most benefited process from ZoomInfo. Its ability to directly connect to Slack accounts and integration to other sales platforms make it easy to use and a great overall, versatile tool. I like that chat persists when prospects surf the site as it uses internal account mappings to correctly route the conversations.

Verified User

Employee in Finance and Accounting (1001-5000 employees)

Vetted Review

5 years of experience

Excellent Product.

Rating: 10 out of 10

Incentivized

March 21, 2022

Use Cases and Deployment Scope

ZoomInfo Chat helps go-to-market teams improve full-funnel conversions, shorten the sales cycles, and build a low-effort, human-first buying experience. ZoomInfo Chat resolves visitors on your website and delivers a 360-degree view into a prospect with information like visitor information, company firmographic data, engagement history, and corporate news, all backed by best-in-class data. By integrating with your CRM, the platform notifies the account owners/sales reps when there are high-value accounts on your website and arms them with account history. Further, ZoomInfo Chat integrates with Slack and MS teams bringing the entire platform into your collaboration tool so that reps can maximize the speed with which they close deals. With the ability to create hyper-customized bot flows, ZoomInfo Chat offers a highly scalable engine to ensure.

Pros

ZoomInfo Chat helps you resolve website visitors and gives you a 360-degree view of a prospect, including visitor information, company firmographic data, engagement history, and corporate news.

Cons

This wouldn't be as effective if the company didn't use its website to generate leads. If you weren't driving site traffic, it wouldn't be as valuable because there wouldn't be enough volume to make it worthwhile.

Likelihood to Recommend

ZoomInfo Chat is a conversational marketing solution that outperforms prior chatbot generations. It's not only straightforward to set up and use, but it also integrates chat into your whole business procedures to increase lead scoring and conversion.

Verified User

Employee in Marketing (51-200 employees)

Vetted Review

1 year of experience

Chat like a professional!

Rating: 8 out of 10

Incentivized

March 21, 2022

Use Cases and Deployment Scope

We are using ZoomInfo chat on our website for user engagement when they come on our website. It's very interesting to have it, earlier we used to keep special resources to answer these queries from our website. But ZoomInfo gives an automatic response to our customers and it's quite interesting that we are also able to maintain the quality leads data because of it. Earlier, we used to have this problem because there were a lot of human errors earlier during conversation and lead management.

Pros

Lead conversion.
Automatic reply.
A/B test messaging.
Live chat.

Cons

Product suggestions based on conversation.
Behavior analytics depending on the same user comes back to the website.
Automatic suggestions during live chat to quickly answer the customers.

Likelihood to Recommend

ZoomInfo chat is a very good tool for user engagement on the website and lead conversion. It's a very good tool that provides live chat, chat boat, and also a meeting scheduler so that customers can choose the preferred time to discuss with the sales team. It's very good for improving the productivity of the sales team and acquiring quality customers.

Verified User

Manager in Product Management (501-1000 employees)

Vetted Review

2 years of experience

The best way to communicate

Rating: 10 out of 10

Incentivized

March 17, 2022

Use Cases and Deployment Scope

ZoomInfo Chat is the official platform to talk to clients since the pandemic started. It has been really helpful for us since Zoom provides a bunch of tools where we can create a normal call or a seminar or even break out into different rooms in order to work in other things while we are in the call

Pros

Meetings with clients
Webinars
Conference

Cons

Quality audio
Better recordings
Increase the variety of calls

Likelihood to Recommend

ZoomInfo Chat is well suited for the companies to increase the conversations both internal and external issues. Also create a better service with the clients since the conversation is really easy to start with just a click away from a call. They need to improve in audio quality since sometimes it is hard to understand when someone is not having good audio.

Aaron Francisco Redding Ochoa

Advertising Sales Manager in Sales at Taboola (1001-5000 employees)

Vetted Review

3 years of experience

View profile

A good Software for Finding ICP for Sales and marketing outreach

Rating: 8 out of 10

Incentivized

March 16, 2022

Use Cases and Deployment Scope

We use ZoomInfo for different reasons. 1. Correct Data information for ICP. 2. High Intent Companies which is looking for a similar solution to what we offer Zoom Info helps us save to find the right ICP within the same company and look for similar companies in the space to reach strategically which helps us to do ABM.

Pros

Finding ICP Contact Info.
High Intent Companies.
Find Similar Companies.

Cons

Little ease to use.
I am expecting to get more deeper insights in future.
Better outreach practices.
Everything else looks fine.

Likelihood to Recommend

ZoomInfo has the most qualified data when it comes to comparison with other similar software Plus it also helps to stay updated about Enterprise accounts which gives us more opportunities to connect. Zoom Info also helps your marketing team to enrich the data in case you do not have better details of your prospects.

Verified User

Strategist in Sales (201-500 employees)

Vetted Review

1 year of experience

ZoomInfo Chat - The new way of sales prospecting made easy

Rating: 10 out of 10

Incentivized

March 16, 2022

Use Cases and Deployment Scope

We use ZoomInfo Chat has a collaboration tool for determining sales prospects. It provides a lot of great information from all angles. It provides information and titles of folks work in the organization, provides information on what type of hardware and software they currently utilize, etc. It also shows what particular interest of what they are looking at, for example, if they have looked at Cisco, frequency and when they last reviewed information on Cisco. A great tool.

Pros

Sales prospecting
Shows the exact type of Hardware and Software utilized in their environment.
Provides contact information including titles.

Cons

Chat function isn't bad, alerting seems spaced from a time standpoint

Likelihood to Recommend

Receiving alerts when someone has landed on your website is a great indicator of interest. However, not everyone may have a reason to purchase something, they may just be curious. So while the tool is advantageous, there are going to be times when someone truly may not have a business need, and then they may become irritated that someone is trying to chat with them. Overall I do like it though.

Judy L. Berglund

Solutions Architect - Infrastructure Solutions Group in Engineering at Lenovo (10,001+ employees)

Vetted Review

1 year of experience

View profile

You can’t survive in sales without zoom info

Rating: 10 out of 10

Incentivized

March 16, 2022

Use Cases and Deployment Scope

I used zoominfo when I was in Sales at the company. I’d use it everyday to import prospects I found on LinkedIn to salesforce. It gave me prospects phone numbers and emails and was more accurate than most of the tools that I’ve used in the past. I would highly recommend this if your in sales.

Pros

Finds prospect info
Is accurate
Easy to use
Don’t need much training on

Cons

Glitches and bugs
Needs more company data

Likelihood to Recommend

Zoom info chat is well-suited if you are working in sales and need to prospect and find prospects information quick and easy and import them to salesforce or two which ever CRM you are using. Isn’t as useful if you are working in something else like customer success. I found that I still use it every once in a while now that I am in customer service but I definitely don’t use it as much as I did when I was in sales.

Verified User

Account Manager in Customer Service (51-200 employees)

Vetted Review

1 year of experience

Great tool!

Rating: 10 out of 10

Incentivized

March 16, 2022

Use Cases and Deployment Scope

It helps sales and marketing work together in creating an effective conversational strategy that translates into more customers. We would have missed out on hundreds of customers if it weren't for Zoominfo Chat.

Pros

Align Marketing and Sales Teams
Helps us reach our customers
More conversational messaging

Cons

I think it is working really well

Likelihood to Recommend

If you have a lot of traffic on your website then it is well worth the investment. It is nice to know who is on our website raising their hand to be helped.

Ben Griset

Account Executive in Sales at Skydio (201-500 employees)

Vetted Review

3 years of experience

View profile

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