TrustRadius: an HG Insights company

8x8 Work vs. Zoom Workplace

Save this comparison

Save this comparison

8x8 Work

824 Reviews and Ratings

Zoom Workplace

5,822 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    8x8 Work

    Score8.5 out of 10
    		N/A8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

    $24

    per month

    Zoom Workplace

    Score8.4 out of 10
    		N/AZoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

    $15.99

    per month per user

    Pricing
    8x8 WorkZoom Workplace
    Editions & Modules
    No answers on this topic
    Add-On Zoom Translated Captions
    $5
    per month per license
    Add-On - Zoom Whiteboard
    $24.90
    per year
    Pro
    $149.90
    per year per user
    Business
    $199.90
    per year per user
    Business Plus
    $250.00
    per year per user
    Add-On - Conference Room Connector
    $499
    per year
    Basic
    Free
    Enterprise
    Custom
    Add-On - Large Meetings
    starting at $600
    per year
    Add-On - Cloud Storage
    starting at $120
    per year
    Add-On Audio Conferencing
    starting at $1200
    per year
    Add-On Zoom Phone Power Pack
    Starting at $300
    per year per user
    Add-On - Zoom IQ for Sales
    Contact Sales
    Add-On - Quality of Service Subscription
    Contact Sales
    Offerings
    Pricing Offerings
    8x8 WorkZoom Workplace
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    8x8 WorkZoom Workplace
    Considered Both Products
    8x8 Inc.
    Jennifer Martinez
    Customer Service Representative in Customer Service at South Western Financial Network (Insurance, 1-10 employees)
    Chose 8x8 Work
    Our company chose 8x8 Work because it offers a reliable, all-in-one communication platform with voice, video, and messaging in one place. Unlike other tools like Microsoft Teams, RingCentral, or Zoom, this program has provided a better global fill for supporting both remote …
    Incentivized
    Verified User
    Chose 8x8 Work
    8x8 Work was clearly focused in on not just the quality of the end-user experience- but the quality of a non-IT end user experience. Some of the "Open source" options were clearly designed by IT engineers for IT engineers. Some organizations may very well welcome a level of …
    Incentivized
    Verified User
    Chose 8x8 Work
    Mitel MiCollab was very complex and required a lot of training. However it was always reliable, we never had issues with call quality, dead air, or call disconnects. The technical support was very knowledgeable and was not outsourced to another country.
    Incentivized
    Karla Singson
    Country Manager in Corporate at Scalewind (Management Consulting, 11-50 employees)
    Chose 8x8 Work
    I think I've already shared this in my previous answers (first question). We have previously used RingCentral and Mojo. We were also looking into five9. We like 8x8 for ease of use, which means less time needed for training, and ease of scale for us. It's aligned towards fast …
    Incentivized
    Verified User
    Chose 8x8 Work
    Both systems have their own strengths and weaknesses. RingCentral Meetings is better than 8x8 X Series. Ring Central has Glip and 8x8 does not have that in the X Series. 8x8 has fewer glitches and better technical support than RingCentral.
    Incentivized
    Verified User
    Chose 8x8 Work
    8x8 stacks up against our previous VoIP, OnSIP, because it has a much easier user interface on their mobile and desktop app. The quality of their phone and video calls is way better; therefore, we chose 8x8 instead.
    Incentivized
    Verified User
    Chose 8x8 Work
    8x8's cloud PBX and contact center offerings have always been reliable and outperformed other vendors. The Layer3 backbone that supports the 8x8 datacenters provides 8x8 an advantage.
    Incentivized
    Verified User
    Chose 8x8 Work
    None
    Incentivized
    Ashish Shah
    President in Corporate at Forgeahead Solutions (Computer Software, 51-200 employees)
    Chose 8x8 Work
    At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
    Incentivized
    Zoom
    Verified User
    Chose Zoom Workplace
    Strengths: Renowned for its intuitive interface, seamless video conferencing, and robust integrations with tools like Slack, Salesforce, and Microsoft 365. Zoom Workplace also excels in scalability, making it ideal for organizations of all sizes.
    Advantages: Features like Zoom …
    Incentivized
    Verified User
    Chose Zoom Workplace
    Zoom Workplace is the most utlizied video conferencing platform within our organization. We also use Microsoft Teams, Dialpad, and 8x8 but Zoom Workplace is probably the default for most people and most widely used.
    Incentivized
    Ed Gray
    Systems Engineer in Information Technology at Tax Analysts (Non-profit Organization Management, 51-200 employees)
    Chose Zoom Workplace
    Zoom was the best option for our business
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    8x8 WorkZoom Workplace
    Cloud PBX
    Comparison of Cloud PBX features of 8x8 Work and Zoom Workplace
    Feature
    8x8 Work
    8.8
    395 Ratings
    Zoom Workplace
    8.7
    179 Ratings
    Hosted PBX9.9218 Ratings8.082 Ratings
    Multi-level Interactive Voice Response (IVR)8.876 Ratings8.9104 Ratings
    Directory of employee names8.4357 Ratings9.0165 Ratings
    Call Management
    Comparison of Call Management features of 8x8 Work and Zoom Workplace
    Feature
    8x8 Work
    8.7
    442 Ratings
    Zoom Workplace
    8.8
    199 Ratings
    Answering rules9.1398 Ratings8.4150 Ratings
    Call recording8.7343 Ratings9.1180 Ratings
    Call park8.4318 Ratings9.0114 Ratings
    Call screening9.1301 Ratings8.8125 Ratings
    Message alerts8.1385 Ratings9.1158 Ratings
    Business SMS/External Messaging00 Ratings9.0104 Ratings
    Voicemail Transcription00 Ratings8.3146 Ratings
    Mobile apps
    Comparison of Mobile apps features of 8x8 Work and Zoom Workplace
    Feature
    8x8 Work
    8.9
    385 Ratings
    Zoom Workplace
    9.2
    223 Ratings
    Mobile app for iOS9.0318 Ratings9.3198 Ratings
    Mobile app for Android8.8248 Ratings9.1138 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of 8x8 Work and Zoom Workplace
    Feature
    8x8 Work
    -
    Ratings
    Zoom Workplace
    8.4
    932 Ratings
    High quality audio00 Ratings8.7926 Ratings
    High quality video00 Ratings8.7924 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of 8x8 Work and Zoom Workplace
    Feature
    8x8 Work
    -
    Ratings
    Zoom Workplace
    8.6
    931 Ratings
    Desktop sharing00 Ratings9.1930 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of 8x8 Work and Zoom Workplace
    Feature
    8x8 Work
    -
    Ratings
    Zoom Workplace
    8.6
    936 Ratings
    Calendar integration00 Ratings8.3850 Ratings
    Meeting initiation00 Ratings9.5910 Ratings
    Record meetings / events00 Ratings9.4885 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of 8x8 Work and Zoom Workplace
    Feature
    8x8 Work
    -
    Ratings
    Zoom Workplace
    8.2
    807 Ratings
    Live chat00 Ratings8.4789 Ratings
    Online Events Security
    Comparison of Online Events Security features of 8x8 Work and Zoom Workplace
    Feature
    8x8 Work
    -
    Ratings
    Zoom Workplace
    9.1
    792 Ratings
    User authentication00 Ratings9.1695 Ratings
    Participant roles & permissions00 Ratings9.2759 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of 8x8 Work and Zoom Workplace
    Feature
    8x8 Work
    -
    Ratings
    Zoom Workplace
    9.0
    186 Ratings
    Centralized communications management00 Ratings8.8148 Ratings
    Team messaging00 Ratings9.2156 Ratings
    Team document sharing00 Ratings9.2136 Ratings
    Call and meeting analytics00 Ratings8.9154 Ratings
    User Ratings
    8x8 WorkZoom Workplace
    Likelihood to Recommend
    8.5
    (463 ratings)
    9.0
    (984 ratings)
    Likelihood to Renew
    9.9
    (30 ratings)
    4.4
    (21 ratings)
    Usability
    8.7
    (104 ratings)
    5.6
    (41 ratings)
    Availability
    8.5
    (10 ratings)
    9.1
    (2 ratings)
    Performance
    9.1
    (10 ratings)
    9.1
    (2 ratings)
    Support Rating
    9.9
    (142 ratings)
    1.6
    (42 ratings)
    In-Person Training
    9.1
    (3 ratings)
    9.1
    (1 ratings)
    Online Training
    9.0
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (14 ratings)
    2.6
    (9 ratings)
    Configurability
    8.8
    (8 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    9.1
    (9 ratings)
    8.0
    (13 ratings)
    Ease of integration
    9.1
    (6 ratings)
    7.3
    (2 ratings)
    Product Scalability
    9.0
    (10 ratings)
    9.1
    (2 ratings)
    Professional Services
    8.7
    (7 ratings)
    9.2
    (8 ratings)
    Vendor post-sale
    8.9
    (7 ratings)
    9.1
    (2 ratings)
    Vendor pre-sale
    8.9
    (7 ratings)
    7.3
    (2 ratings)