Adobe Dynamic Tag Management (discontinued) vs. Tealium Customer Data Hub

Dynamic Tag Management allows you to tag any data elements on a page in order to track every aspect of your customer's journey. Its ease of use and the ability to deploy tags without having to involve a web developer leaves marketing to iterate without the lag time of a code release. I haven't found any areas where improvement is needed.

Incentivized

Definitely in highly regulatory verticals. Tealium Customer Data Hub has the edge compared to its competitors when it comes to working in those spaces. I would also recommend it for marketing teams who have some IT support, but not a huge tech team that is able to support them in some sort of custom integrations. But are looking to quickly stand up a tool and start seeing returns quickly.

Incentivized

• Manage web analytics tags!

• Simple tag management that is tough to beat. So many solutions that are incredibly simple to setup and gather data for.
• Security around the data is key and Tealium excels in this area.
• The speed impact of the tag setup is key to optimizing and allowing our web properties to run more effectively, which is a better experience for the end user.

Incentivized

• Single Page Applications: While it's greatly improved over the years, being able to accurately target certain actions on single page applications. In particular, applications built on React are difficult. The addition of a hash change trigger was quite useful, but more is definitely needed.
• Data Elements: Great new tool, but I need it to be easier to create. I'm not an inherently technical individual, and the main benefit of tag management is reducing the need for technical people.

Incentivized

• Audiences—don't they technically exist in Tealium? They are just streamed—no count, no backfill, etc.
• Working backward to identify issues involves lots of clicking in the UI, going from audience to audience attribute, badge to event attribute, and so on.
• You have to wait for a Real-Time event to see the payload. There is no sample or other option.

Incentivized

As it interfaces so well with AMO, we shall be utilizing the DTM for any future client additions.

I already know that my company has no plans to discontinue use of Tealium. We are heavily reliant on it due to a huge number of product teams and developers we would have to work with to place tags across many pages. Tealium is already there on the pages, and our application/product teams are familiar with how to integrate it. It is just the simplest way to ensure that new data requirements are implemented in a timely manner.

Incentivized

It is easy to use at a basic level, however without JavaScript resource you will struggle.

Tealium iQ Tag Management System does exactly what it is intended for, it manages vendortags. Changes can be made to websites and apps in minutes. The frontend is well structured, updates are easy to carry out, and Tealium support is available at all times.

Incentivized

It's been flawless as far as I am concerned.

Incentivized

Great user interface. Easy to use. Very responsive.

Incentivized

Although it is a newer product to Adobe, they seem to truly care about our challenges and are very proactive in making sure that we have the most knowledgeable support available in a timely manner.

No vendor has ever delivered the level of support that we regularly get from Tealium. Whenever we run into an issue, we submit a ticket and always hear back within a few hours (or sooner based on the urgency noted in the ticket). Tealium support often helps me to customize the tags or pixels we set, they help to solve problems such as "Why did data suddenly stop being collected?" and more.

Did what we needed to onboard us onto the platform

Incentivized

It was quite seamless with the outstanding support from our Adobe account manager.

Implementation had some bumps in the road and it was new for all of us, but for the most part, it was easier than many other implementations we've done with other technologies.

Incentivized

The one thing GTM has over DTM is that there are a bunch of hosted pixels by companies like Facebook. Otherwise, it's incredibly inferior. The DTM UI is easier, more intuitive, and more comprehensible. Debugging is easier as well, and the triggers are better defined in DTM. Version control is far superior and it's so easy to tell what tags are firing and when. I went from DTM to GTM when switching jobs and was so relieved when my new company made the switch to DTM. I'm much happier and it's much easier now.

Incentivized

All of these products they have the final usage of these technologies is all of the times around using Insider. For example, you have a CDP capability, but in order to activate to their own digital channels like WhatsApp or SMS or personalization on site, and you have other technologies that do the same and Tealium what makes different, it's all about the data. They are very neutral and it's the main difference between Tealium and the other technologies.

Incentivized

Never had an issue, scales as we use it.

Incentivized

• Excellent ROI investment "if" strategy and roll out are prioritized appropriately. Because this is a custom solution, Adobe does not provide this level of guidance.
• From a project management timeline perspective, if the team rolling this out tries to tag everything, then they will quickly run out of time and overextend resource hours.

Incentivized

• Return on investment is always questioned at our company across our Tealium Customer Data Hub suite. How can we trace back that ROAS has improved because we integrated a new connector through Tealium Customer Data Hub. I think knowing that would be helpful.
• Since we have a small team with limited resources, Tealium Customer Data Hub has been really helpful in adding tags/connectors with ease. This in turn, has allowed us to have more time working on things outisde of tagging.

Incentivized