| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Confluence | Score7.8 out of 10 | N/A | Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users. | $6.40 per month per user |
 Slack | Score9.1 out of 10 | N/A | Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The… | $8.75 per month per user |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Prices shown here reflect prices for deployments with 100 users or less. The prices decrease wien the user base surpasses 100. | *Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month. | ||||||||||||||
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| Considered Both Products | Chose Confluence It's good if you're using Atlassian products, the other ones provide different connections and better UX for documentation in different ways. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Confluence We find Atlassian better for its ease of use, real time editing, integration with Jira for bug tracking, stores our security compliance documents in structured way, it is feature rich and have lots of capabilities. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Confluence I did not select Atlassian Confluence — it was already there. I wouldn't pick it If I had the choice. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Confluence We used to use a Wiki site, but that was locally hosted, and when the server was powered off, you could not access it. Moving to Confluence in the cloud is much easier. Also, the interface is much easier to use and expand. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Confluence Atlassian Confluence is more intuitive than MS SharePoint, however, SharePoint has some reach features because of the MS integration with its tools stack. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Confluence Atlassian Confluence is better than all Google Drive, Dropbox as we can just store files in them without specific versioning, but with Atlassian Confluence file is stored in versions. It is easily integrated with other softwares like Jira so one can keep track on all the … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Confluence It's quite famous and consistency and alignment are what we're after with using Confluence and all of Atlassian's products. This has helped us to be more transparent with out product and development teams as well. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Confluence I have used other tools that allow for documentation and housing of other business-related documents but none that I used had the same integration or general ability to add and edit information. I am also a general user so I don't know how easy/difficult the backend is, but … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Confluence This is the first time I've used a software to track projects. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Confluence To keep the user stories together, we used the Microsoft Office tools. It took a lot of time to search for the relevant stories, so we moved to Atlassian Confluence which is now saving a lot of time. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Confluence Atlassian Confluence is much better for collaborating than these tools. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Confluence SharePoint is great, I use it and I love it. Confluence is a lot like SharePoint with a more modern look and a fancy suit. If you have the skills for implementation, it is great and developers will enjoy it more. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Confluence Although similar in the way in which they can be used, Atlassian provides great archival and search features, as well as editing capabilities that set it apart. Security through 2-step verification is an important feature often overlooked, being tested now in beta. Overall it … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Confluence For our needs, Confluence absolutely blew both SharePoint and Google Docs out of the water. We were able to get more granular security than with SharePoint while maintaining the collaborative tool sets found in both SharePoint and Google Docs. Additionally, the integration into … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Confluence The Knowledge Base was something we created. We found Confluence to be a superior tool. The fact that Atlassian is constantly working to make it better continues to be a bonus. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Confluence We really only use Confluence because we use JIRA and Hipchat and it seemed to work well within the suite of Atlassian products. I would personally prefer a custom made internal website for our organization plus the integration of google docs/hangouts (or the use of something … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Slack I think obviously Slack is much much better than Google Chat, in my previous organisation, we used to communicate everything via Google Chat or email or Google meet, it was difficult to manage because those application combined had less options and features than Slack. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack The UI is difficult to understand and also to find a particular chat it is difficult to search in Teams. Also Slack has cool features like Slack Workflows and To do lists and Slack Canvas which makes life more easier. Slack apps to integrate existing app and also I use Slack to … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Slack Having used these 3 software, I believe Slack covers a much wider use case scenario, the user onboarding experience is seamless, the platform is very user friendly and intuitive, very well organized as compared to the other competing software that's out there in the market. … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack I think Slack is very straight to the point and a tool you can't live without. It is where you find light, info, share and build results as a team player. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack - MS teams Vs Slack - Slack athread View is incredible - API integration helps with our product - Multiple Domains Login is seemless - Google Chat Vs Slack - google is too messy. Great for chatting and productivity as individual tools. But as integrated productivity … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack Slack is much faster than Microsoft Teams, and, in my opinion, provides more features and integrations with 3rd party tools. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack I would say slack outperforms Microsoft Teams in many areas. The big one would be ease of use and user interface. I strongly prefer Slack's interface and the ease to switch between conversations and calls very quickly. Slack also seems to run a lot better on Mac computers, … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack We felt Slack [had] more community friendly tools to share thoughts and an individual view to achieve better and bigger goals. It is also easier to browse and search compared to our previous HipChat tools. It encourages more IT people to get involved in ongoing discussions. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack Having had to use Skype/Lync in a former life as a Fortune 100 contractor, I can say that Slack's ease-of-use, customizability, and solid integrations with online tools puts it far ahead. It's nice to not be beholden to the Microsoft Stack for every little thing, as well. … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack Slack blows Skype out of the water. It is a new, quicker and more efficient instant messaging tool. The capabilities are continuously being updated and can be configured to protect your organization. Slack emojis bring color to your messages and help you feel closer to the … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack Slack is a bit more simplistic than the other pieces of software, but creates more meaningful conversations. The other programs create more of a forum based platform, than a social network like Slack. Slack encourages everyone to get involved with the conversation as opposed to … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack Slack is definitely the marketplace leader for chat / digital communication. Overall Slack has done a very good job of making communication and collaboration easy and non-disruptive. The biggest feature that sets Slack apart from the other tools is the clean interface and … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
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| Lived up to sales and marketing promises | ||
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| Implementation went as expected | ||
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| Likelihood to Recommend | 6.7 | 9.4 |
| Likelihood to Renew | 9.9 | 10.0 |
| Usability | 6.6 | 9.2 |
| Availability | 9.0 | 10.0 |
| Performance | 8.0 | 10.0 |
| Support Rating | 5.4 | 10.0 |
| Implementation Rating | 8.8 | 10.0 |
| Configurability | 6.0 | 10.0 |
| Ease of integration | 8.0 | 7.0 |
| Product Scalability | 8.0 | - |
| Vendor post-sale | 8.0 | - |
| Vendor pre-sale | 8.0 | - |
