Chose Brand Embassy (discontinued)
It met all our requirements defined before selection. The price was also reasonable in comparison with others.
Brand Embassy (discontinued) vs. Emplifi
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Brand Embassy (discontinued) | Score7.9 out of 10 | N/A | Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers… | $39 per month |
 Emplifi | Score7.6 out of 10 | Mid-Size Companies (51-1,000 employees) | Emplifi offers a platform that enables brands to manage social marketing, commerce, and care. At the core of this platform is Emplifi Fuel — the outcome and enablement layer that connects all modules across marketing, commerce, and care. Fuel empowers brands to optimize the customer journey, unifying data, automation, and AI-driven insights to ensure every interaction drives meaningful business outcomes. The platform's core capabilities include:… | N/A |
| Brand Embassy (discontinued) | Emplifi | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Brand Embassy (discontinued) | Emplifi | |
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| Considered Both Products | | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
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| Delivers good value for the price | ||
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| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Brand Embassy (discontinued) | Emplifi | |||||||||||||||||||||||||
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| Brand Embassy (discontinued) | Emplifi | |
|---|---|---|
| Likelihood to Recommend | 2.0 | 8.8 |
| Likelihood to Renew | 7.7 | 9.1 |
| Usability | 1.0 | 7.3 |
| Availability | 8.2 | - |
| Support Rating | 3.0 | 9.0 |
| Online Training | - | 6.0 |
| Implementation Rating | - | 9.1 |