| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Dialpad Connect | Score8.1 out of 10 | N/A | Dialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. | $27 per month |
 Microsoft Teams | Score7.9 out of 10 | N/A | Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat. | $4.80 per month per user |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Discounts are available for non profit organizations. | ||||||||||||||
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| Dialpad Connect | Microsoft Teams | |
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| Considered Both Products | Chose Dialpad Connect Microsoft Teams, but you cannot text using Teams. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Dialpad Connect I think Dialpad Connect is much better and effective. Dialpad Connect is more up-to-date with today's technology. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Dialpad Connect Dialpad gives you everything you need in a single communications platform. This is one big difference between Dialpad and Zoiper—beyond voice calls, you also get video calling and team messaging along with essential contact center features like IVR routing and a sales dialer. … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Dialpad Connect Dialpad Talk is an enhancement and upgrade compared to the others. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Dialpad Connect Lack of customer service, pushy sales team, higher price for less Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Dialpad Connect Haven't used any before in my previous jobs, sorry! Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Dialpad Connect With [an]other company [I] used RingCentral. They offered more features but at a high cost per line whereas Dialpad offers the features that are used on a daily basis at a competitive price. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Dialpad Connect Vonage did a great job with their integrations with Salesforce and routing abilities. But, it was very very very painful in trying to build/update call flows and even set up new users. It would take 6 weeks to build out a call center for one team and get their users/teams set … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
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| Delivers good value for the price | ||
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| Happy with the feature set | ||
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| Lived up to sales and marketing promises | ||
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| Implementation went as expected | ||
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| Dialpad Connect | Microsoft Teams | ||||||||||||||||||||||||||||
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| Dialpad Connect | Microsoft Teams | |
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| Likelihood to Recommend | 7.6 | 8.1 |
| Likelihood to Renew | 8.9 | 3.7 |
| Usability | 8.5 | 8.3 |
| Availability | 8.3 | 9.0 |
| Performance | 9.0 | 8.0 |
| Support Rating | 9.1 | 8.3 |
| In-Person Training | 9.1 | - |
| Online Training | 9.1 | - |
| Implementation Rating | 8.3 | 10.0 |
| Configurability | 9.1 | - |
| Contract Terms and Pricing Model | 5.6 | 6.3 |
| Ease of integration | 9.1 | - |
| Product Scalability | 8.9 | 10.0 |
| Professional Services | 9.1 | 7.0 |
| Vendor post-sale | 9.1 | - |
| Vendor pre-sale | 9.1 | - |
