| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Fuze | Score5.8 out of 10 | Enterprise companies (1,001+ employees) | Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions. | $15 per month |
 GoTo Connect | Score7.8 out of 10 | N/A | GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration. | $27 per month per user |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
| Additional Details | — | No-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan. | ||||||||||||||
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| Considered Both Products | Chose Fuze Fuze is vastly improved over Jive Hosted VoIP and Microsoft Teams, as it effectively combined the features of each of those products into one system. Instead of needing to train employees in Jive, Teams, and GoToMeeting, we can now focus efforts on a single platform for … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Fuze We started looking at inContact, Jive and Five9. We went with Fuze because it was cheaper. Now we're going to go with something a little higher end Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
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| Implementation went as expected | ||
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| Fuze | GoTo Connect | |
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| Likelihood to Recommend | 6.0 | 9.2 |
| Likelihood to Renew | 7.7 | 4.9 |
| Usability | 7.1 | 7.9 |
| Availability | 8.9 | 8.9 |
| Performance | 8.0 | 9.4 |
| Support Rating | 7.4 | 8.3 |
| In-Person Training | 8.0 | - |
| Online Training | 9.0 | - |
| Implementation Rating | 8.0 | 7.4 |
| Configurability | 8.7 | - |
| Ease of integration | 8.0 | - |
| Product Scalability | 7.8 | 9.4 |
| Vendor post-sale | 8.6 | - |
| Vendor pre-sale | 8.0 | - |
