GoTo Connect vs. RingEX

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
GoTo Connect	Score7.8 out of 10	N/A	GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.	$27 per month per user
RingEX	Score8.6 out of 10	N/A	RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.	$19.99 per month

No-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.

Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)

Community Pulse
Key User Insights
	GoTo Connect	RingEX
Considered Both Products	GoTo (formerly LogMeIn) Verified User Chose GoTo Connect The 2 systems are quite comparable. Both system offer a variety of different features and benefits. I feel like the GoTo Connect system was more easily configured. The admin settings side of RingEX can be daunting and a little confusing. Some features are hard to find … Incentivized Helpful? Verified User Chose GoTo Connect User friendly PBX interface. The above products have a more complex and less intuitive interface design. Pricing is also a big factor, as other products can cost more compared with what GoTo offers. In addition, the access to customer support and the quality of support … Incentivized Helpful? Verified User Chose GoTo Connect We chose GoTo Connect because it put a tick box on all our requirements which included three major requirements. These three requirements were the pricing, the support offered during our relationship, and the time taken to implement and set up the product as per our … Incentivized Helpful? Jack Michel, Jr. Sr. Salesforce Administrator at Addigy (Information Technology & Services, 11-50 employees) Chose GoTo Connect We selected GoToConnect after using Aircall and RingCentral in the past. I cannot say why we switched to GoToConnect (I did not make that decision). We ultimately left GoToConnect for Zoom Phone due to better admin control, user sentiment/support, lower pricing, and a stronger … Incentivized Helpful? Steve Muenstermann President/CEO in Information Technology at Cloudbusters®, Inc./Control Freaks® (Information Technology & Services, 11-50 employees) Chose GoTo Connect If you are on POTS, PBX, or standard VoIP, all of these are an amazing lift-up and provide some awesome communication tools. The Cloud has exploded the level of communication experiences clients can use to shoot past their competitors. Some of these providers have grown too … Incentivized Helpful? Verified User Chose GoTo Connect We did a RFP and received over a dozen replies of proposals. We narrowed the list down and did in-person presentations on the top 3. We had an evaluation committee including IT, business office, and others to get real user input. We chose GoTo Connect because it has a very … Incentivized Helpful? Charles Patterson TSCM President in Corporate at Patterson Communcations, Inc. (Telecommunications, 1-10 employees) Chose GoTo Connect No one else has the ease of programming and included features that GoToConnect has. Incentivized Helpful? Jerry Tambayong General Manager & Product Development in Product Management at Neuspeed (Automotive, 1-10 employees) Chose GoTo Connect Costs and main features were comparable, we chose GoToConnect for its simpler and well designed graphic user interface on their admin control panels. Also plenty of supports from Youtube and Google. Incentivized Helpful? Jerry Hunsberger CEO in Sales at Revenue Velocity Group (Management Consulting, 1-10 employees) Chose GoTo Connect RingCentral has a much better mobile app (doesn't require data usage for mobile calls) and the RC desktop app is more intuitive. GoToConnect blows RingCentral away in terms of value and support. GoToConnect video conferencing (GotoMeeting) is far superior to RingCentral Meetings. Incentivized Helpful? Kevin White Owner in Corporate at Expedia Cruiseshipcenters (Transportation/Trucking/Railroad, 11-50 employees) Chose GoTo Connect We used Ring Central and it was expensive compared to GoToConnect, and not as easy to get help. Incentivized Helpful? Mandi Blackburn Administrative Assistant in Legal at Mandi Blackburn Photography, LLC (Law Practice, 1-10 employees) Chose GoTo Connect We looked at several different VoIP providers before landing on GoToConnect for our final decision including Vonage & RingCentral, both of which charged for add-ons that we regularly used, but were included in the price of GoToConnect's service. We also really liked that … Incentivized Helpful? Jeff Lowenstein CEO (Chief Executive Officer) in Corporate at Strikedeck (Program Development, 1-10 employees) Chose GoTo Connect GoToConnect allowed me to not have to be on a long term contract while not sacrificing features or functions. It is a very robust and flexible product that is very price competitive and provides excellent service at these competitive rates, which is rare today. Incentivized Helpful? Becci Casteel Process Engineer in Corporate at Buckhorn Waste Services (Oil & Energy, 11-50 employees) Chose GoTo Connect We selected GoToConnect over RingCentral primarily for the ease of access to the system. RingCentral required downloading multiple desktop applications that all needed to be logged into separately. GoToConnect keeps it simply in a web browser. Incentivized Helpful? Mike Madsen Operations Manager in Information Technology at Banyan, Inc. (Computer Software, 11-50 employees) Chose GoTo Connect RingCentral was hands down the most convoluted, confusing and difficult to use phone system out there we've experienced. Not only was it hard to use, it was the most expensive and we found their reporting was completely wrong. Not only was it wrong, the errors in reporting were … Incentivized Helpful?	RingCentral Peter Van Opens Vice President in Corporate at Integral Recruiting Services, LLC (Staffing & Recruiting, 11-50 employees) Chose RingEX We switched from GoTo's platform with pieces of Teams. At that time, the complexity and difficulty of integrating all of the features and connecting them to get a simple platform that was stable and easy to train weren't available elsewhere. Incentivized Helpful? Kelly Tannehill CIO (Chief Information Officer) in Finance and Accounting at Special Olympics Missouri (Non-profit Organization Management, 11-50 employees) Chose RingEX RingEX is far superior to Cisco BusinessEdition (which is discontinued) and slightly better than GoTo (formerly Jive) that we use in a couple smaller offices. Incentivized Helpful? Verified User Chose RingEX Feature to Feature they stack up. Support and Service is a whole other animal. Incentivized Helpful? Matt Fleming Help Desk Technician in Information Technology at Total Care Auto (Insurance, 11-50 employees) Chose RingEX RingEX 's management tools are all out of one system instead of multiple. The features offered in their lower lever "tiers" are ones that other providers only offer in their "premium" packages. Most providers have built on new features and management consoles as separate … Incentivized Helpful? Thomas Becker Consultant in Corporate at Becker Boorman LLC (Information Technology and Services, 1-10 employees) Chose RingEX Many of the features are the same but I feel that RC makes it more user friendly for configuration and work. We have also not seen the cost increases with RingCentral that we saw with the other providers Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
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	Happy with the feature set
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	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

GoTo Connect

RingEX

Comparison of Cloud PBX features of GoTo Connect and RingEX
Feature	GoTo Connect 8.1 177 Ratings	RingEX 8.5 160 Ratings
Hosted PBX	8.5138 Ratings	8.487 Ratings
Multi-level Interactive Voice Response (IVR)	7.7121 Ratings	8.0118 Ratings
User templates	6.8124 Ratings	8.4109 Ratings
Call reports	8.0149 Ratings	8.6144 Ratings
Directory of employee names	9.6158 Ratings	9.3143 Ratings

Comparison of Call Management features of GoTo Connect and RingEX
Feature	GoTo Connect 7.9 187 Ratings	RingEX 8.8 169 Ratings
Answering rules	8.2165 Ratings	8.7154 Ratings
Call recording	8.6143 Ratings	9.2143 Ratings
Call park	7.3133 Ratings	8.5123 Ratings
Call screening	6.4139 Ratings	8.5134 Ratings
Message alerts	8.8165 Ratings	9.1159 Ratings

Comparison of VoIP system collaboration features of GoTo Connect and RingEX
Feature	GoTo Connect 8.2 149 Ratings	RingEX 9.0 145 Ratings
Video conferencing	7.3108 Ratings	8.8110 Ratings
Audio conferencing	8.5148 Ratings	9.4125 Ratings
Video screen sharing	8.294 Ratings	8.380 Ratings
Instant messaging	8.788 Ratings	9.398 Ratings

Comparison of Mobile apps features of GoTo Connect and RingEX
Feature	GoTo Connect 5.3 161 Ratings	RingEX 9.3 146 Ratings
Mobile app for iOS	5.6137 Ratings	9.2128 Ratings
Mobile app for Android	5.0121 Ratings	9.3110 Ratings

User Ratings
	GoTo Connect	RingEX
Likelihood to Recommend	9.2 (199 ratings)	8.5 (180 ratings)
Likelihood to Renew	4.9 (25 ratings)	8.9 (15 ratings)
Usability	7.9 (78 ratings)	8.7 (11 ratings)
Availability	8.9 (2 ratings)	9.3 (110 ratings)
Performance	9.4 (2 ratings)	8.0 (2 ratings)
Support Rating	8.3 (53 ratings)	5.3 (28 ratings)
In-Person Training	- (0 ratings)	7.3 (1 ratings)
Implementation Rating	7.4 (89 ratings)	8.1 (6 ratings)
Configurability	- (0 ratings)	7.0 (1 ratings)
Contract Terms and Pricing Model	- (0 ratings)	1.0 (1 ratings)
Ease of integration	- (0 ratings)	9.0 (1 ratings)
Product Scalability	9.4 (2 ratings)	10.0 (2 ratings)
Professional Services	- (0 ratings)	1.0 (1 ratings)
Vendor post-sale	- (0 ratings)	4.0 (1 ratings)
Vendor pre-sale	- (0 ratings)	8.0 (1 ratings)

GoTo Connect vs. RingEX

GoTo Connect

RingEX

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