| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Khoros Communities | Score8.2 out of 10 | Enterprise companies (1,001+ employees) | Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand. | N/A |
 Salesforce Experience Cloud | Score7.8 out of 10 | N/A | Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and… | N/A |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Pricing is variable based on the needs of the customer. | — | ||||||||||||||
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| Khoros Communities | Salesforce Experience Cloud | |
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| Considered Both Products | Chose Khoros Communities I could not find Salesforce Community in the list. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Khoros Communities
Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Khoros Communities Khoros's features are more robust, interface is more user-friendly and analytics are better. It's the clear leader in the space right now. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Khoros Communities Khoros is much more established and feature-rich than Salesforce's Community offering. E.g., gamification is implemented well in Khoros (except for Missions and Journeys) whereas Salesforce's offering is rudimentary. Jive is mainly used for internal communities, whereas Khoros … | No answer on this topic |
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| Would buy again | ||
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| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| Khoros Communities | Salesforce Experience Cloud | |
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| Likelihood to Recommend | 8.5 | 10.0 |
| Likelihood to Renew | 5.8 | - |
| Usability | 8.0 | 9.4 |
| Availability | 9.0 | - |
| Performance | - | 9.1 |
| Support Rating | 5.0 | 7.7 |
| In-Person Training | 9.1 | - |
| Online Training | 4.5 | - |
| Implementation Rating | 8.0 | - |
| Ease of integration | 9.0 | 9.4 |
| Product Scalability | 8.5 | - |
