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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LogMeIn Rescue

    Score8.7 out of 10
    N/ALogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…

    $1,299

    per year

    Zoho Assist

    Score8.4 out of 10
    N/AZoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

    $12

    per technician/per month

    Pricing
    LogMeIn RescueZoho Assist
    Editions & Modules
    No answers on this topic
    Remote Support - Standard
    $12
    per technician/per month
    Unattended Access - Standard
    $12
    25 unattended computers/per month
    Remote Support - Professional
    $18
    per technician/per month
    Unattended Access - Professional
    $18
    25 unattended computers/per month
    Remote Support - Enterprise
    $28
    per technician/per month
    Offerings
    Pricing Offerings
    LogMeIn RescueZoho Assist
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    LogMeIn RescueZoho Assist
    Considered Both Products
    GoTo (formerly LogMeIn)
    Chose LogMeIn Rescue
    LogMeIn Rescue by GoTo was by far the most comprehensive we tested, though we also found it to be a fair amount more expensive. We deemed the extra expense acceptable for the extra features and usability. Being able to service clients so quickly and so easily, it makes the …
    Incentivized
    Chose LogMeIn Rescue
    All of them provide the same sort of solutions. However, their customer service and the complexity of the features vary, and it was down to which one we found to be the easiest to set up and for our users to use without much support during the trial period. The price was also a …
    Incentivized
    Chose LogMeIn Rescue
    LogMeIn Rescue stacks up against other alternatives for its wider range of hardware support, cloud storage, file sharing, and team collaboration. We selected LogMeIn Rescue for its enterprise-level security features.
    Incentivized
    Chose LogMeIn Rescue
    Customer Service was our number one deciding factor. LogMeIn support teams are top-notch. We never had issues getting product updates, technical support, additional license purchases, and any product-related queries. The ability to run macro & micro level reporting is another …
    Incentivized
    Zoho
    Chose Zoho Assist
    After evaluating several remote support solutions, I chose Zoho Assist primarily because it offers the same—if not better—features as its competitors, but at a significantly more affordable price point. The platform includes robust remote access, file transfer, and unattended …
    Incentivized
    Chose Zoho Assist
    I have been impressed with the options that Zoho has for the price. It has really allowed us to do what we need to do at a price that is reasonable.
    Incentivized
    Chose Zoho Assist
    Zoho Assist is excellent. I've used Team Viewer extensively and will never use it again. It is a massive waste of money compared to Zoho Assist. I have not had subscriptions as a user to LogMeIn, JoinMe, or GoToAssist, however, I have used them while being assisted by …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    LogMeIn RescueZoho Assist
    Remote Administration
    Comparison of Remote Administration features of LogMeIn Rescue and Zoho Assist
    Feature
    LogMeIn Rescue
    6.9
    194 Ratings
    Zoho Assist
    7.1
    12 Ratings
    Screen sharing8.4187 Ratings6.611 Ratings
    File transfer6.9176 Ratings6.811 Ratings
    Instant message9.5114 Ratings3.712 Ratings
    Secure remote access with Smart Card authentication7.338 Ratings10.02 Ratings
    Access to sleeping/powered-off computers5.357 Ratings2.210 Ratings
    Over-the-Internet remote session8.4188 Ratings6.812 Ratings
    Initiate remote control from mobile5.659 Ratings6.87 Ratings
    Remote management of servers & workstations5.388 Ratings6.88 Ratings
    Remote Active Directory® management7.744 Ratings4.43 Ratings
    Centralized management dashboard5.968 Ratings8.98 Ratings
    Session record7.4133 Ratings9.76 Ratings
    Annotations6.759 Ratings10.06 Ratings
    Monitoring and Alerts6.494 Ratings7.14 Ratings
    Multi-platform remote control6.2139 Ratings9.06 Ratings
    User Ratings
    LogMeIn RescueZoho Assist
    Likelihood to Recommend
    8.1
    (211 ratings)
    6.8
    (12 ratings)
    Likelihood to Renew
    8.0
    (22 ratings)
    -
    (0 ratings)
    Usability
    8.4
    (64 ratings)
    8.7
    (2 ratings)
    Availability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (39 ratings)
    9.3
    (5 ratings)
    Implementation Rating
    9.0
    (3 ratings)
    -
    (0 ratings)
    Configurability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)