8x8 Work vs. RingEX

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
8x8 Work	Score8.5 out of 10	N/A	8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.	$24 per month
RingEX	Score8.6 out of 10	N/A	RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.	$19.99 per month

Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)

Community Pulse
Key User Insights
	8x8 Work	RingEX
Considered Both Products	8x8 Inc. Kris Mackey IT Support Engineer II in Information Technology at InformedDNA (Hospital & Health Care, 51-200 employees) Chose 8x8 Work 8x8 Work and RingCentral EX have similar features available. 8x8 Analytics is a little better at summarizing data and creating dashboard visuals. Other than that they are both great products. I prefer the admin console confirmation for 8x8 Work over RingCentral. Things seem to … Incentivized Helpful? Verified User Chose 8x8 Work I was told by an uninformed salesperson who is NOT affiliated with 8x8 Work or ring central, that 8x8 Work would be great and he likes it more than ring central for my use case. I have since left 8x8 Work and gone to one of their competitors. Incentivized Helpful? Verified User Chose 8x8 Work 8x8 easier to install / use, and equal or better pricing Incentivized Helpful? Verified User Chose 8x8 Work RingCentral seems to have a better feature set and more options to expand on services where 8x8 falls short. We selected 8x8 based on our vendor recommendation at the time but are looking into possibly moving to Ring Central after some additional evaluation. Incentivized Helpful? Verified User Chose 8x8 Work Very well, overall, on par if not better product than all. Incentivized Helpful? Verified User Chose 8x8 Work Admin interface is much more intuitive with 8x8. I was able to easily train my team on user administration and day to day support of our end users. Even our non-technical contacts are able to handle the simple day to day tasks. Meeting platform is easier to leverage with 8x8 … Incentivized Helpful? Joe Newton Technical Director in Information Technology at Connexis Ltd (Telecommunications, 1-10 employees) Chose 8x8 Work 8x8 X Series seems to be more flexible and feature rich than other similar public cloud telephony solutions. Incentivized Helpful? Verified User Chose 8x8 Work Compared to RingCentral, 8x8 is far more user friendly and intuitive. It boasts a number of features that outweigh this competitor. Incentivized Helpful? Verified User Chose 8x8 Work The 8x8 UCaaS solution provides the same functionality that we were looking for that is the same as the other cloud-only phone vendors that we also looked at. However, the integration of the 8x8 UCaaS with the 8x8 CCaaS was also a big factor in why we liked 8x8 better. The … Incentivized Helpful? Verified User Chose 8x8 Work 8x8 X Series (Formerly Virtual Office) seemed to present the optimal combination of cost, features, scalability to support our growth, track record, and positive reviews. Incentivized Helpful? Verified User Chose 8x8 Work We had Fusion Connect which was sparse at best and hard to program. We needed to step it up and get a system that had more features and was easy for us to program ourselves. 8x8 X Series does all of that for us out of the box. We looked at Ring Central and it seemed like they … Incentivized Helpful? Verified User Chose 8x8 Work 8x8 seemed to be a more established business platform than Vonage, which seemed to still be a little stuck in its consumer roots. We also checked out RingCentral which was pricier and we didn't particularly like the fact that it would have a virtual answer instead of just … Incentivized Helpful? Verified User Chose 8x8 Work 8x8 provides the most user friendly portal that is simple to use & understand. 8x8 also has the most budget friendly pricing with all of the same features that you can get with the other providers at a higher price. Incentivized Helpful? Verified User Chose 8x8 Work 8x8 [X Series (Formerly Virtual Office)] was more flexible with regards to having a mixed environment than RingCentral. It is less expensive and requires less IT skill than operating a Cisco phone environment. It offers better traditional desk-based and computer based phone … Incentivized Helpful? Verified User Chose 8x8 Work 8x8 has a considerably lower upfront cost and is much easier to manage than an in-house VOIP system, such as Cisco UCM. In my case the subscription cost was less than RingCentral. Incentivized Helpful? Verified User Chose 8x8 Work We chose 8x8 because the price was lower. We also used to have hard-line phones, but when our company went remote, that didn't make sense anymore. I don't remember what company that was. They didn't have a good VOIP service and the prices were very high. We chose 8x8 for the … Incentivized Helpful? Ken Berta Owner in Sales at High Speed Telecom, LLC (Telecommunications, 1-10 employees) Chose 8x8 Work Much easier to implement new extensions, includes all the feature and apps on the basic X2 license. Incentivized Helpful? Kal Wiggins Ecommerce Specialist, CEO in Professional Services at Epic Design Labs (Design, 1-10 employees) Chose 8x8 Work RingCentral was more expensive so I thought 8x8 would save me money. Incentivized Helpful? Verified User Chose 8x8 Work Significantly cheaper than other services and overall a more pleasant customer service and sales experience. Incentivized Helpful? Verified User Chose 8x8 Work We switched from RingCentral because of the cost savings and better reviews Incentivized Helpful? Verified User Chose 8x8 Work Both systems have their own strengths and weaknesses. RingCentral Meetings is better than 8x8 X Series. Ring Central has Glip and 8x8 does not have that in the X Series. 8x8 has fewer glitches and better technical support than RingCentral. Incentivized Helpful? Verified User Chose 8x8 Work 8x8 X Series was one of the most affordable and comprehensive available. They were responsive during the sales and training process and helped walk us through our use case. We thought it was pretty clearly the winner despite a few gaps as mentioned, but those are not major and … Incentivized Helpful? Taylor Carswell Partner in Corporate at MacTechPro Inc (Information Technology & Services, 1-10 employees) Chose 8x8 Work 8x8's interface is better, app more stable, and the overall service is also more stable. Incentivized Helpful? Verified User Chose 8x8 Work It's more affordable. Incentivized Helpful? Bob Lee Managing Principal in Corporate at BPL Associates LLC (Financial Services, 1-10 employees) Chose 8x8 Work Have not used so cannot compare. Incentivized Helpful?	RingCentral Verified User Chose RingEX RingEX sales team was the most responsive team. Zoom was not as mature and did not have a fax solution like RingEX had. 8x8 sales process was a disaster and their finance team began billing us during the sales process as if we were a customer. We could tell 8x8 didn't focus on … Incentivized Helpful? Jon Vandersall Service Delivery Manager in Information Technology at Great Lakes Data Resources (Hospital & Health Care, 11-50 employees) Chose RingEX This was a solution that we could not only use in house as our primary VOIP service, but we could also support and resell to our member offices. The cost savings and deals that RingEX will work out to win new business has been a major win for both ourselves and our customers. Incentivized Helpful? Verified User Chose RingEX RingEX is more expensive, but the increased reliability was worth it for us. We also liked the support experience better on RingEX. Incentivized Helpful? Christian Gross Senior Manager, Information Technology in Information Technology at McCormick Taylor, Inc. (Civil Engineering, 201-500 employees) Chose RingEX RingEX beat Fuze in every single department: cost, function, reliability, features. It is more stable than Microsoft Teams although not as widely adopted only because it's not Microsoft. 8x8 while a decent platform, just was not as "mature" in its application as RingEX. We … Incentivized Helpful? Verified User Chose RingEX 8x8 was clunky. App did not always work and calls were not always pushed through Incentivized Helpful? Jacob Bourgeois Network and Telecommunications Manager in Information Technology at Lamar State College Orange (Higher Education, 201-500 employees) Chose RingEX Our sister campuses are using Microsoft Teams as the phone system. While MS Teams works great for collaboration, storage, and video conferencing, there are still many issues with using them as the phone system. Desk phone integration with Teams is nothing short of horrible, as … Incentivized Helpful? Nathan Roberts Director, Management Information Systems in Information Technology at CareerSource Florida (Public Policy, 11-50 employees) Chose RingEX In user reviews, stellar reliability was consistently repeated, and that was not the case with any of the other solutions I evaluated at the time. RingEX had all the features we desired, too, and was competitively priced. The fact that Gartner recognized it as a leader in its … Incentivized Helpful? Verified User Chose RingEX Tough choice in bake off with 8x8 but functionality and company behind the product tipped the scales for RingEX Incentivized Helpful? Verified User Chose RingEX I think their desktop client is much more reliable. I wasn't too happy with 8x8 as it used Adobe Air and constantly asked me to update Adobe Air when I opened the program. Very annoying. I had to update Adobe Air and 8x8 as well. If I tried to update the client it would … Incentivized Helpful? Thomas Becker Consultant in Corporate at Becker Boorman LLC (Information Technology and Services, 1-10 employees) Chose RingEX Many of the features are the same but I feel that RC makes it more user friendly for configuration and work. We have also not seen the cost increases with RingCentral that we saw with the other providers Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

8x8 Work

RingEX

Comparison of Cloud PBX features of 8x8 Work and RingEX
Feature	8x8 Work 8.8 395 Ratings	RingEX 8.5 160 Ratings
Hosted PBX	9.8218 Ratings	8.487 Ratings
Multi-level Interactive Voice Response (IVR)	8.876 Ratings	7.9118 Ratings
Directory of employee names	8.4357 Ratings	9.3143 Ratings
User templates	00 Ratings	8.4109 Ratings
Call reports	00 Ratings	8.5144 Ratings

Comparison of Call Management features of 8x8 Work and RingEX
Feature	8x8 Work 8.7 442 Ratings	RingEX 8.8 169 Ratings
Answering rules	9.1398 Ratings	8.7154 Ratings
Call recording	8.7343 Ratings	9.2143 Ratings
Call park	8.4318 Ratings	8.5123 Ratings
Call screening	9.1301 Ratings	8.5134 Ratings
Message alerts	8.1385 Ratings	9.0159 Ratings

Comparison of Mobile apps features of 8x8 Work and RingEX
Feature	8x8 Work 8.9 385 Ratings	RingEX 9.3 146 Ratings
Mobile app for iOS	9.0318 Ratings	9.2128 Ratings
Mobile app for Android	8.8248 Ratings	9.3110 Ratings

Comparison of VoIP system collaboration features of 8x8 Work and RingEX
Feature	8x8 Work - Ratings	RingEX 8.9 145 Ratings
Video conferencing	00 Ratings	8.8110 Ratings
Audio conferencing	00 Ratings	9.4125 Ratings
Video screen sharing	00 Ratings	8.280 Ratings
Instant messaging	00 Ratings	9.298 Ratings

User Ratings
	8x8 Work	RingEX
Likelihood to Recommend	8.5 (463 ratings)	8.5 (180 ratings)
Likelihood to Renew	9.9 (30 ratings)	8.9 (15 ratings)
Usability	8.7 (104 ratings)	8.7 (11 ratings)
Availability	8.5 (10 ratings)	9.3 (110 ratings)
Performance	9.1 (10 ratings)	8.0 (2 ratings)
Support Rating	9.9 (142 ratings)	5.3 (28 ratings)
In-Person Training	9.1 (3 ratings)	7.3 (1 ratings)
Online Training	9.0 (4 ratings)	- (0 ratings)
Implementation Rating	9.1 (14 ratings)	8.1 (6 ratings)
Configurability	8.8 (8 ratings)	7.0 (1 ratings)
Contract Terms and Pricing Model	9.1 (9 ratings)	1.0 (1 ratings)
Ease of integration	9.1 (6 ratings)	9.0 (1 ratings)
Product Scalability	9.0 (10 ratings)	10.0 (2 ratings)
Professional Services	8.7 (7 ratings)	1.0 (1 ratings)
Vendor post-sale	8.9 (7 ratings)	4.0 (1 ratings)
Vendor pre-sale	8.9 (7 ratings)	8.0 (1 ratings)

8x8 Work vs. RingEX

8x8 Work

RingEX

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