TeamViewer vs. Zoho Assist

TeamViewer

2,592 Reviews and Ratings

Zoho Assist

119 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
TeamViewer	Score8.5 out of 10	N/A	TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.	$299 per year
Zoho Assist	Score8.4 out of 10	N/A	Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.	$12 per technician/per month

Pricing

TeamViewer

Zoho Assist

Remote Access: $24.90
per month (billed annually) 1 Licensed User
Business: $50.90
per month (billed annually) 1 Licensed User
Premium: $102.90
per month (billed annually) 15 Licensed Users
Corporate: $206.90
per month (billed annually) 30 Licensed Users

Remote Support - Standard: $12
per technician/per month
Unattended Access - Standard: $12
25 unattended computers/per month
Remote Support - Professional: $18
per technician/per month
Unattended Access - Professional: $18
25 unattended computers/per month
Remote Support - Enterprise: $28
per technician/per month

Pricing Offerings
TeamViewer	Zoho Assist
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
Yes	No

Optional

Optional

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Community Pulse
Key User Insights
	TeamViewer	Zoho Assist
Considered Both Products	TeamViewer Verified User Chose TeamViewer TeamViewer is my personal favorite of all the products I've tried. My company pays for Zoho Assist, but I have so many customer who hate using it that I, out of pocket, paid for TeamViewer myself. The ease, recognition, and just overall quality, speed, file transfers, easy … Incentivized Helpful? Sharif Shibly Sadique Director Strategy and Projects in Sales at Ethics Advance Technology Limited (Information Technology & Services, 51-200 employees) Chose TeamViewer AnyDesk is very helpful, almost equally usable compared to TeamViewer. Zoho Assist needs to develop a lot more to be equal with TeamViewer. Chrome Remote Desktop is a regular extension of chrome so it does not have all the special features of TeamViewer. Incentivized Helpful? Shahed Kaleem Associate Project Manager in Information Technology at Computacenter (Information Technology & Services, 1001-5000 employees) Chose TeamViewer TeamViewer stands good among the one which we reviewed in market. Easy to use from customer end and cost bearable as well. Incentivized Helpful? Mauro Biefeni Head of Information Technology in Information Technology at Mondetta Clothing (Apparel & Fashion, 51-200 employees) Chose TeamViewer TeamViewer works really well and is easy to use when all versions are in sync. So our choice for overall ease of use would be TeamViewer but due to version issues and pricing issues, it is not our primary remote support platform. Should they improve the versioning issues and … Incentivized Helpful? Nabin Poudel CEO in Information Technology at Curl Labs (Computer Software, 51-200 employees) Chose TeamViewer TeamViewer has been widely used in the market since 2005, and it is the most popular remote control software. Its pricing plans are suitable for small to large enterprises. The software can be used for meetings and files transfer. It can also be used freely for non commercial … Incentivized Helpful? Verified User Chose TeamViewer The all-in-one aspect seemed great at first and looked like it could justify its price tag. The product's easy setup and great performance were definitely there, and our teams got up to speed really quickly. Unfortunately, after a year or so, we migrated to ConnectWise because … Incentivized Helpful? Verified User Chose TeamViewer TeamViewer was chosen after we tried many different and well branded competitors. The most important factor was security [...]. TeamViewer HIPAA & SOC 2 compliant is trusted by the largest organizations. Fast to implement/install, monitor and manage, is needed when we have now … Incentivized Helpful? Logan Baker Principal & CEO in Corporate at Golden Rule Signs (Electrical & Electronic Manufacturing, 11-50 employees) Chose TeamViewer Zoho One is excellent. I highly recommend. TeamViewer is nothing special, although it works (well) as it should. Cancellation policy is that you must notify them 28 days before renewal. I got locked in when I found out we were renewing - there is NO NOTIFICATION that … Incentivized Helpful? Kenyata Garner Customer Service specialist/Hotel Specialist in Customer Service at River Spirit Casino Resort (Telecommunications, 201-500 employees) Chose TeamViewer Team viewer overall provides more features and perks which is much needed especially when dealing with a high amount of users. Incentivized Helpful? Verified User Chose TeamViewer Webex basically used for video calls and online meeting, GoToMyPC commercials are on the high side compare to the TeamViewer Incentivized Helpful?	Zoho Jose Gomiz Endpoint Manager in Information Technology at Globant (Information Technology & Services, 10,001+ employees) Chose Zoho Assist We also evaluated Intune remote support offering and TeamViewer. Those two performed worse than Zoho Assist, despite being more expensive, and their multi-platform support didn't match Zoho Assist either. So choosing the latter was a no-brainer for us. Incentivized Helpful? Brigitta Witsken Director of IT in Information Technology at Junior Achievement of OKI Partners (Non-profit Organization Management, 11-50 employees) Chose Zoho Assist After evaluating several remote support solutions, I chose Zoho Assist primarily because it offers the same—if not better—features as its competitors, but at a significantly more affordable price point. The platform includes robust remote access, file transfer, and unattended … Incentivized Helpful? Tim LeBaron IT Director in Information Technology at JMI (Real Estate, 51-200 employees) Chose Zoho Assist I have been impressed with the options that Zoho has for the price. It has really allowed us to do what we need to do at a price that is reasonable. Incentivized Helpful? Betty Bunny Certified Public Accountant in Finance and Accounting at Insteel limited (Construction, 51-200 employees) Chose Zoho Assist Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective … Incentivized Helpful? Logan Baker Principal & CEO in Corporate at Golden Rule Signs (Electrical & Electronic Manufacturing, 11-50 employees) Chose Zoho Assist Zoho Assist is excellent. I've used Team Viewer extensively and will never use it again. It is a massive waste of money compared to Zoho Assist. I have not had subscriptions as a user to LogMeIn, JoinMe, or GoToAssist, however, I have used them while being assisted by … Incentivized Helpful? Camila Yamamoto IT Specialist in Information Technology at TIVIT (Information Technology & Services, 5001-10,000 employees) Chose Zoho Assist When the company bought this software, we decided on Zoho Assist because there were other management employees and specialists who already used and approved this software. Support and warranty are great. It is an easy tool to learn and use every day. Features work fine without … Incentivized Helpful? Alexis Correa Dueño principal in Customer Service at MiNuevoSitio.com (Information Technology and Services, 1-10 employees) Chose Zoho Assist Regarding the issue of costs, I think that Zoho Assist is much more accessible and that is a benefit for both me and the customers who request remote assistance. Incentivized Helpful? Joe Zicari Network Administrator in Information Technology at The Children's Village (Non-profit Organization Management, 1001-5000 employees) Chose Zoho Assist Better features, better pricing, better access options We've moved from 2 other products to Zoho Assist based on the price, features and access options. (Unattend versus support website/sending a link to a user) Incentivized Helpful? Verified User Chose Zoho Assist Price vs. Features and Performance we have found Zoho Assist to be the best. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

TeamViewer

Zoho Assist

Comparison of Remote Administration features of TeamViewer and Zoho Assist
Feature	TeamViewer 8.4 470 Ratings	Zoho Assist 7.1 12 Ratings
File transfer	8.7440 Ratings	6.811 Ratings
Instant message	8.5406 Ratings	3.712 Ratings
Access to sleeping/powered-off computers	7.9305 Ratings	2.210 Ratings
Session record	8.5307 Ratings	9.76 Ratings
Annotations	7.387 Ratings	10.06 Ratings
Screen sharing	00 Ratings	6.611 Ratings
Secure remote access with Smart Card authentication	00 Ratings	10.02 Ratings
Over-the-Internet remote session	00 Ratings	6.812 Ratings
Initiate remote control from mobile	00 Ratings	6.87 Ratings
Remote management of servers & workstations	00 Ratings	6.88 Ratings
Remote Active Directory® management	00 Ratings	4.43 Ratings
Centralized management dashboard	00 Ratings	8.98 Ratings
Monitoring and Alerts	00 Ratings	7.14 Ratings
Multi-platform remote control	00 Ratings	9.06 Ratings

User Ratings
	TeamViewer	Zoho Assist
Likelihood to Recommend	8.7 (521 ratings)	6.8 (12 ratings)
Likelihood to Renew	10.0 (64 ratings)	- (0 ratings)
Usability	9.0 (57 ratings)	8.7 (2 ratings)
Availability	9.1 (5 ratings)	- (0 ratings)
Performance	9.1 (5 ratings)	- (0 ratings)
Support Rating	9.5 (50 ratings)	9.3 (5 ratings)
In-Person Training	9.1 (2 ratings)	- (0 ratings)
Online Training	9.1 (4 ratings)	- (0 ratings)
Implementation Rating	8.9 (80 ratings)	- (0 ratings)
Configurability	9.1 (4 ratings)	- (0 ratings)
Ease of integration	9.1 (5 ratings)	- (0 ratings)
Product Scalability	9.1 (5 ratings)	- (0 ratings)
Vendor post-sale	8.4 (5 ratings)	- (0 ratings)
Vendor pre-sale	9.1 (5 ratings)	- (0 ratings)