HubSpot CRM vs. Zoho CRM

HubSpot CRM

5,030 Reviews and Ratings

Zoho CRM

974 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HubSpot CRM	Score8.3 out of 10	N/A	HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…	$0 Per Month [Unlimited Users]
Zoho CRM	Score8.7 out of 10	N/A	Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.	$14 per month

Pricing

HubSpot CRM

Zoho CRM

Free Forever: $0
Per Month [Unlimited Users]
CRM Bundle: $50
per month

Standard: $14.00
Per User/Per Month
Professional: $23.00
Per User/Per Month
Enterprise: $40.00
Per User/Per Month
Ultimate: $52.00
Per User/Per Month
Plus: $57.00
Per User/Per Month

Pricing Offerings
HubSpot CRM	Zoho CRM
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
Yes	Yes

No setup fee

$14 /user/month

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Community Pulse
Key User Insights
	HubSpot CRM	Zoho CRM
Considered Both Products	HubSpot Joel Meno Project Engineer in Manufacturing at APEX Companies (Transportation/Trucking/Railroad, 51-200 employees) Chose HubSpot CRM I have worked for companies that used Pipedrive and Zoho CRM Plus, but despite their differences in features, I find these tools to be the same. Zoho CRM Plus is excellent software to keep clients' information in the same location, but it is too costly if you ask me. Pipedrive … Incentivized Helpful? Verified User Chose HubSpot CRM I haven not chosen HubSpot over Zoho CRM, I just moved over to the company that uses HubSpot, and I am glad I did. The new company seems to utilise it a lot more due to its functionality and how easy it is to use it and keep it up to date. Incentivized Helpful? Kyle vanArtsen Business Development in Sales at BEKHealth (Hospital & Health Care, 11-50 employees) Chose HubSpot CRM When you compare HubSpot with platforms like monday.com, Zoho CRM, and Go High Level, a few things really stand out. First off, HubSpot isn't just a CRM; it's like a Swiss Army knife for marketing. It rolls CRM, inbound marketing, and automation into one package, which is a lot … Incentivized Helpful? Aravindan Shivaprakasam Digital Marketing Manager in Marketing at Pull Logic (Information Technology & Services, 11-50 employees) Chose HubSpot CRM Comparing all the CRMs, HubSpot has excellent third-party integration tools that can get you integrated with any native app within seconds and let you sync all the data instantly. The deal pipeline is well synchronized to help you prioritize deals and send contracts to win the … Incentivized Helpful? Ian Morrell Vice President Of Sales in Sales at Nebula Controls (Farming, 1-10 employees) Chose HubSpot CRM Zoho was useless. Incentivized Helpful? Verified User Chose HubSpot CRM In my opinion, HubSpot CRM had greater functionality than Pipedrive and Zoho. It's also more expensive. It's less expensive and easier to implement compared to Salesforce. Incentivized Helpful? Cameron Freeman Marketing Team Lead in Marketing at The Law Offices of Barton Morris (Law Practice, 11-50 employees) Chose HubSpot CRM HubSpot is easier to use and is more in-depth than all the rest. Incentivized Helpful? Cory J. Krager Director of Sales in Sales at SquareML.ai (Computer Software, 11-50 employees) Chose HubSpot CRM HubSpot outperforms both Incentivized Helpful? Verified User Chose HubSpot CRM HubSpot CRM is way more unified and offers much more functionality in comparison to the other two. HubSpot CRM comes up with unique features like creating popups and dynamic CTAs for web pages in the same solution. It also offers marketing features like emailing and a contact … Incentivized Helpful? Travis Swan Inside Sales Manager in Sales at BoneFoam (Medical Device, 11-50 employees) Chose HubSpot CRM HubSpot is more user-friendly than all of the above. It is far simpler and provides more data and reporting. Incentivized Helpful? Verified User Chose HubSpot CRM It's friendlier to use. Incentivized Helpful? Mike Lester Rosales Founder in Information Technology at Mrdzyn Studio (Information Technology & Services, 1-10 employees) Chose HubSpot CRM We chose HubSpot CRM as it was more user friendly, had a reasonable pricing per team member, and we can easily integrate with the other tools in our technology stack. Moreover, the reporting features was well adopted by the team and everyone can generate their own reports and … Incentivized Helpful? Verified User Chose HubSpot CRM I answered in a previous question. Incentivized Helpful? Victoria Barton Rosenthal Strategic Marketing Manager in Marketing at Solace (Non-profit Organization Management, 11-50 employees) Chose HubSpot CRM Salesforce requires a lot of in-depth knowledge both to implement and to manage. I found it to be quite clunky and there was an additional overhead for any marketing functionality, that wasn't up to par. Whilst Zoho had some good features, in practice the CRM was difficult to … Incentivized Helpful? Michael Augusti Founder in Sales at Talented Recruitment Group (Staffing & Recruiting, 1-10 employees) Chose HubSpot CRM We found HubSpot to be far more user-friendly than it's competitors. This is one of the most appealing parts of HubSpot and ultimately why we ended up choosing HubSpot as our CRM. The free version also offers some great features which other CRMs require a paid plan for. The … Incentivized Helpful? Verified User Chose HubSpot CRM HubSpot CRM has more features that is very useful in Reporting, recording, Profiling Contacts, Assigning tickets, Sales, Marketing and also dealing on inquiries directly from the contacts. It has the essentials you are looking for when organizing a profile. You can do so much … Incentivized Helpful? Bex Howell Talent & Client Acquisition Speciliast at TRUSTY OAK 🌳 (Human Resources, 1-10 employees) Chose HubSpot CRM HubSpot feels more powerful and has better reporting and analytics. I find HoneyBook and Dubsado more visually appealing and intuitive from a user perspective and better suited to certain types of business. Overall, I think HubSpot is exceptional for our company. I did not … Incentivized Helpful? Verified User Chose HubSpot CRM With the kind of reporting, leads management, and email tracking, I think it outperforms all the other CRMs that are out there in the market. I would definitely recommend HubSpot to my connections and friends as I could see a significant change in the productivity of my team … Incentivized Helpful? Verified User Chose HubSpot CRM Selection was not made by me because I am not a decision-maker. Incentivized Helpful? Verified User Chose HubSpot CRM Way friendlier and way better than Zoho or Salesforce, which I have used in the past, and I can count on you always for your excellence in service. But please be mindful of the back end when your teams should be available to take those phone calls based on the time of the day, … Incentivized Helpful? Kiesha Nicole Villaluna Growth Lead in Sales at Edusuite (Education Management, 51-200 employees) Chose HubSpot CRM The customer support and available integrations are Hubspot's biggest edge among all. Incentivized Helpful? Stephanie Villanueva Talent Acquisition Specialist in Human Resources at Integrated OS (Outsourcing/Offshoring, 51-200 employees) Chose HubSpot CRM You can navigate everything with HubSpot; it has your contacts and conversations with your leads and applicants. You can also automate your newsletter email whenever you need it. It also provides reports for your leads for sales and marketing purposes. It is all condensed with … Incentivized Helpful? Mike Godwin Key Accounts & Partnerships Manager in Sales at ENC (Information Services, 1-10 employees) Chose HubSpot CRM HubSpot has a more helpful team behind it and more responsive to requests for support Incentivized Helpful? Pavel Lubanski Sales in Sales at Foursixty (Computer Software, 1-10 employees) Chose HubSpot CRM HubSpot CRM is more robust! Incentivized Helpful? Verified User Chose HubSpot CRM I would say HubSpot comes in the middle, with Zoho being the least preferred and Salesforce being the best. HubSpot comes marginally close to Salesforce, but loses to the much more seamless UI of Salesforce. Incentivized Helpful?	Zoho Verified User Chose Zoho CRM Zoho is cheaper and simpler but not that efficient as compare to HubSpot CRM. I think HubSpot has 100 more features than Zoho. Email deliverability is also better on HubSpot in my experience. I think but it does the job though. It all depends on what you want to do. Incentivized Helpful? Matthew Rodham Business Development Coordinator in Sales at Elementary Group (Information Technology & Services, 11-50 employees) Chose Zoho CRM Zoho is very similar in my experience to HubSpot CRM; it's arguable that it falls slightly short of the standard that HubSpot does. Having said that, for most organisations I would imagine that the capabilities of Zoho would be more than enough, for a number of reasons. Others … Incentivized Helpful? Subhash Sharma Senior Sales Executive in Sales at Siniwell (Information Technology & Services, 51-200 employees) Chose Zoho CRM We required a full-featured corporate working tool, and Hubspot wasn't the most excellent alternative. We were guaranteed that Zoho CRM may fill up the holes in our earlier framework. Furthermore, Zoho is fantastically cost-effective for indeed the most minor endeavors, giving … Incentivized Helpful? Verified User Chose Zoho CRM An affordable, comprehensive suite of tools suitable for small to enterprise-sized businesses. Incentivized Helpful? Verified User Chose Zoho CRM We used to use Hubspot before Zoho. I think Hubspot is a great tool and contains a lot of very nice features, but Zoho stacks up quite well against it as it offers most of the same features at a significantly reduced price. We could also migrate our data from Hubspot to Zoho … Incentivized Helpful? Verified User Chose Zoho CRM Salesforce CRM would have been my go-to if I had the budget for it. Zoho CRM goes 90% of the way for a much decent price. Incentivized Helpful? Waleed Aqdas Head of Business Enablement Technology in Information Technology at VAHA (Food & Beverages, 11-50 employees) Chose Zoho CRM Overall Zoho CRM is great. It might not be the best CRM but if you compare the price difference, i think Zoho CRM does wonders. I ll not line it up in the same position with Salesforce and Hubspot but it is full full-capacity CRM. If they add AI capabilities and add more … Incentivized Helpful? Verified User Chose Zoho CRM Hubspot and NetSuite are much better solutions in my mind, I've used both and enjoyed both. Incentivized Helpful? Dinesh Kumar Lead Generation Executive in Information Technology at Springbord (Information Technology & Services, 201-500 employees) Chose Zoho CRM HUbSpot Is not Effective . Even though it has all Option its not user Friendly to Create Report and filter the leads like that so i switch to Zoho Incentivized Helpful? Lisa Parshan Digital Content Manager in Marketing at AIA Assets (Retail, 1-10 employees) Chose Zoho CRM We selected ZOHO over the above - specifically Salesforce - initially because of the price. Secondly, we do not have the technical expertise and budget to do a lot of customization at this time. So, we needed a product that had a good user interface, and that was flexible and … Incentivized Helpful? Vishal Sharma Senior Manager in Information Technology at Chipsoft (Information Technology & Services, 11-50 employees) Chose Zoho CRM Pricing and easy to use. Incentivized Helpful? Verified User Chose Zoho CRM ZOHO CRM is not as good as HubSpot but it is much easier to use than Microsoft Dynamics. Incentivized Helpful? Satakshi Shukla Marketing Manger in Information Technology at Sphinx Solutions (Internet, 51-200 employees) Chose Zoho CRM I particularly found HubSpot more costly than Zoho. In addition to this, Zoho has multiple product options like Zoho bookings, Zoho Campaigns in such a situation, it becomes very easy for us to use and track billing. Incentivized Helpful? Risha Kapoor Client Success Manager in Sales at Nextyn (Information Services, 11-50 employees) Chose Zoho CRM I've selected Zoho because Zoho is very user friendly and not too expensive to use. It is a very good CRM platform if you're planning to implement and starting to use CRM for the first time. This platform is very good for the employee size of 10-100 Their customer service is … Incentivized Helpful? Verified User Chose Zoho CRM Hubspot is way too expensive. Todoist has actually made my life easier as I manually enter leads and actions items together. Depends on the person and org complexity. Bigger companies need a CRM like Zoho. Incentivized Helpful? Swadesh Padhi Marketing Ambassador in Marketing at ForestNation (Environmental Services, 1-10 employees) Chose Zoho CRM We went with Zoho CRM because of the affordability and so we can increase our contact limit without costing us too much - that's the main drawback with CRMs like ActiveCampaign, Hubspot and Cloze - they get costly as you increase contact limits, so I feel they're more for … Incentivized Helpful? Orin Mamun Junior Frontend Developer in Information Technology at Merge Creation (Information Technology & Services, 51-200 employees) Chose Zoho CRM Using Zoho CRM has been a great experience because of its scalability and ease of use. As a robust design, the solution is easy to set up and comes in an out-of-the-box. This platform is ideal for small-to-medium-sized businesses looking for easy and quick growth. It is the … Incentivized Helpful? Ahmad Anggi Hakim Inside Sales in Sales at Lumiere32 (Consumer Goods, 11-50 employees) Chose Zoho CRM the price wise, ZOHO win Incentivized Helpful? Vuyile Mthethwa Founder/CEO in Corporate at Happy Hope Dweller (Internet, 1-10 employees) Chose Zoho CRM Zoho CRM is a cloud-based customer relationship management tool. It's excellent for companies and groups that need to collaborate to better support their customers. Zoho CRM is a cheaper alternative to monday.com, especially for small businesses that don't need all the features … Incentivized Helpful? Aononna Tazin Customer Relationship Management Specialist in Information Technology at Green Light Ltd (Information Technology & Services, 51-200 employees) Chose Zoho CRM Quickly managing our customer support and interactions with the customer is made more accessible by Zoho CRM. It's simple to use and has helped us generate leads from our marketing funnel. Using the Zoho Suite add-ons, you can extend its functionality for a minimal additional … Incentivized Helpful? Verified User Chose Zoho CRM I tested HubSpot and Odoo CRM, considering they are both a complete suite, but Zoho has, in my opinion: Better interface. Incentivized Helpful? Muhammad Waheed Ensari Director Training and Consultancy in Marketing at Orbit5 Training (Education Management, 1-10 employees) Chose Zoho CRM 2 words: Ease and Convenience. Incentivized Helpful? Rithvik Podduturi Founder in Professional Services at Newleaf Networks (Design, 1-10 employees) Chose Zoho CRM Zoho is cost-effective and brings more value with other tools on their platform, from emails to invoices all in one place. There is no need [to manage] multiple subscriptions if you choose Zoho One, which gives all their tools under one paid plan. It's easy to manage a team … Incentivized Helpful? Verified User Chose Zoho CRM Zoho CRM was by far cheaper than the other platforms we tried. We didn't need an expensive platform since we were just using it to house our affiliate and partner contacts. Zoho CRM has the worst UI out of everything we tried, and the setup was a little confusing. They don't … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

HubSpot CRM

Zoho CRM

Comparison of Sales Force Automation features of HubSpot CRM and Zoho CRM
Feature	HubSpot CRM 7.5 1588 Ratings	Zoho CRM 8.5 288 Ratings
Customer data management / contact management	8.71530 Ratings	8.5279 Ratings
Workflow management	6.51501 Ratings	8.3266 Ratings
Territory management	4.9184 Ratings	8.7196 Ratings
Opportunity management	7.61434 Ratings	8.7253 Ratings
Integration with email client (e.g., Outlook or Gmail)	7.71545 Ratings	8.8248 Ratings
Contract management	7.9185 Ratings	8.7203 Ratings
Quote & order management	7.61048 Ratings	8.1203 Ratings
Interaction tracking	8.61489 Ratings	8.1249 Ratings
Channel / partner relationship management	8.2186 Ratings	8.4192 Ratings

Comparison of Customer Service & Support features of HubSpot CRM and Zoho CRM
Feature	HubSpot CRM 7.8 1059 Ratings	Zoho CRM 8.4 221 Ratings
Case management	8.6985 Ratings	8.5213 Ratings
Call center management	6.1854 Ratings	8.1172 Ratings
Help desk management	8.7907 Ratings	8.5189 Ratings

Comparison of Marketing Automation features of HubSpot CRM and Zoho CRM
Feature	HubSpot CRM 7.3 1398 Ratings	Zoho CRM 8.6 266 Ratings
Lead management	7.81319 Ratings	8.6261 Ratings
Email marketing	6.91330 Ratings	8.5219 Ratings

Comparison of CRM Project Management features of HubSpot CRM and Zoho CRM
Feature	HubSpot CRM 8.0 1449 Ratings	Zoho CRM 8.4 263 Ratings
Task management	9.21391 Ratings	8.5248 Ratings
Billing and invoicing management	7.6722 Ratings	8.3180 Ratings
Reporting	7.21282 Ratings	8.5242 Ratings

Comparison of CRM Reporting & Analytics features of HubSpot CRM and Zoho CRM
Feature	HubSpot CRM 7.1 1418 Ratings	Zoho CRM 8.5 258 Ratings
Forecasting	7.01118 Ratings	8.5216 Ratings
Pipeline visualization	7.01347 Ratings	8.4235 Ratings
Customizable reports	7.21307 Ratings	8.6249 Ratings

Comparison of Customization features of HubSpot CRM and Zoho CRM
Feature	HubSpot CRM 6.7 1354 Ratings	Zoho CRM 8.3 277 Ratings
Custom fields	7.81327 Ratings	8.4275 Ratings
Custom objects	5.21153 Ratings	8.2222 Ratings
Scripting environment	6.3132 Ratings	8.3178 Ratings
API for custom integration	7.6943 Ratings	8.4203 Ratings

Comparison of Security features of HubSpot CRM and Zoho CRM
Feature	HubSpot CRM 7.9 1311 Ratings	Zoho CRM 8.4 266 Ratings
Single sign-on capability	8.01172 Ratings	8.4231 Ratings
Role-based user permissions	7.81248 Ratings	8.5261 Ratings

Comparison of Social CRM features of HubSpot CRM and Zoho CRM
Feature	HubSpot CRM 5.6 896 Ratings	Zoho CRM 8.4 165 Ratings
Social data	5.5878 Ratings	8.3164 Ratings
Social engagement	5.8868 Ratings	8.4156 Ratings

Comparison of Integrations with 3rd-party Software features of HubSpot CRM and Zoho CRM
Feature	HubSpot CRM 8.1 1004 Ratings	Zoho CRM 8.7 210 Ratings
Marketing automation	6.7997 Ratings	8.7207 Ratings
Compensation management	9.4655 Ratings	8.6138 Ratings

Comparison of Platform features of HubSpot CRM and Zoho CRM
Feature	HubSpot CRM 8.2 1191 Ratings	Zoho CRM 8.7 230 Ratings
Mobile access	8.21191 Ratings	8.7230 Ratings

User Ratings
	HubSpot CRM	Zoho CRM
Likelihood to Recommend	7.5 (1632 ratings)	8.6 (312 ratings)
Likelihood to Renew	9.3 (29 ratings)	7.6 (42 ratings)
Usability	7.1 (1480 ratings)	7.8 (172 ratings)
Availability	- (0 ratings)	8.8 (7 ratings)
Performance	- (0 ratings)	8.5 (8 ratings)
Support Rating	7.1 (23 ratings)	6.1 (69 ratings)
In-Person Training	- (0 ratings)	8.0 (1 ratings)
Online Training	- (0 ratings)	5.5 (8 ratings)
Implementation Rating	8.1 (8 ratings)	5.6 (16 ratings)
Configurability	- (0 ratings)	5.1 (114 ratings)
Contract Terms and Pricing Model	- (0 ratings)	9.5 (21 ratings)
Ease of integration	- (0 ratings)	7.2 (5 ratings)
Product Scalability	- (0 ratings)	5.7 (6 ratings)
Professional Services	- (0 ratings)	8.3 (7 ratings)
Vendor post-sale	- (0 ratings)	7.7 (13 ratings)
Vendor pre-sale	- (0 ratings)	7.8 (13 ratings)