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Automox

Score9.1 out of 10

217 Reviews and Ratings

What is Automox?

Automox is an endpoint management solution used to keep desktops, laptops, and servers updated and ready for users anywhere in the world. Using automation, IT can fix critical vulnerabilities and boost user productivity.

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Categories & Use Cases

Who Buys & Uses Automox

Automox Reviews

What users are saying about Automox.
View all Automox reviews

Pros

  • Automated patch management for Windows servers and applications
  • Cost and time savings due to reduced manual labor and infrastructure
  • Improved efficiency through automation of patching tasks

Cons

  • Challenges in achieving consistent patching across all devices
  • Reliance on integrations with other tools like Rapid7 for full vulnerability management

Automox give you the control and visibility you need.

Incentivized
Nathan BriggsView profile
ICT Manager in Information Technology at Nourish Care (201-500 employees)

Use Cases and Deployment Scope

We need a centralized patching and OS patching tool that can also enable us to enhance our vulnerability remediation capabilities. We also wanted a tool that was lightweight and not too intrusive on the user experience. We are a scale-up tech company that requires real-time patching and OS patching, while also having the flexibility to deploy worklets and scripts to support users.

Pros

  • Patching
  • Data is displayed for compliance and health checking.
  • Giving functionality to users through worklets.

Cons

  • So far, we are delighted with how it performs.
  • MacOS documentation for Intune.

Return on Investment

  • Reduced costs - now support is in-house.
  • More effective reporting and visibility of health status.

Usability

Alternatives Considered

Atera

Other Software Used

Rapid7 InsightVM, SentinelOne Vigilance

Automox makes patching easier.

Incentivized
Dan Frazier
Director of Cybersecurity in Information Technology at Artesian Water (201-500 employees)

Use Cases and Deployment Scope

Automox is used in our environment primarily as a patch management solution to mitigate security vulnerabilities and keep operating and third-party software up to date. Several maintenance worklets have been deployed to maintain system health. Several worklets targeting security settings and compliance checks have also been deployed. Automox has become the preferred system for quickly remedying vulnerabilities and ensuring endpoints are deployed according to a baseline configuration. If a system is missing required software, such as vulnerability management or endpoint detection and response agents, Automox can automatically remediate the system.

Pros

  • Patching the operating system.
  • Patching third party software.
  • Ensuring required software are installed and healthy.
  • Ensuring baseline security settings are enabled and in effect.
  • Running maintenance tasks on a schedule to clean up temp files or obsolete user profiles.

Cons

  • Server patching orchestration. There is no way to patch and reboot systems in order of importance, such as database servers before application servers.
  • Worklets for patching .net core and similar.
  • Worklets for removing unwanted Java installs or other unwanted software.
  • Integration with Tenable Vulnerability Management.
  • AI script development should be included at no additional cost; GPT or Gemini can be used instead for free and pasted into Automox. Why charge when others are free?
  • Official worklets are slow to be added or updated.

Return on Investment

  • We wanted to like the remote support software, but the experience was poor compared to a solution like BeyondTrust.
  • Development and deployment of worklets is fast for experienced coders.
  • Policy execution and reporting is fast and reliable.
  • The new analytics dashboard excels at reporting Mean Time to Remediation for executive reporting purposes.

Usability

Other Software Used

CrowdStrike Falcon, Tenable Vulnerability Management, BeyondTrust Remote Support

Lightweight quick to implement patching SaaS

Incentivized
Austin FranchinoView profile
Senior Data and Security Engineer in Engineering at Lumos Data (11-50 employees)

Use Cases and Deployment Scope

We leverage Automox to stay on top of patching compliance for our Linux servers running in AWS. While a majority of our services are containerized, we have a few persistent workloads that need to run on traditional EC2 hardware. Automox handles the scheduling, application, and reporting for our VMs in the cloud.

Pros

  • Ease of endpoint registration
  • Device group creation, policy definition, and application
  • Ease of reporting for auditors or internal stakeholders

Cons

  • There exists an issue where you register some Amazon AMIs, which in even samples of 4 or 5, sometimes contain a duplicate identifier. Automox has provided a fix document, but it requires manual intervention and digging to discover this. I think they should identify a better way to assign UUIDs to machines, as sometimes registering too many VMs makes others "fall off"
  • Allow for multiple global admins

Return on Investment

  • Being a start up, we have pivoted our strategies a number of times. The pay as you go model has worked very well for us, and has prevented us from overprovisioning
  • The time saved pulling reports to provide to auditors has been well worth our small spend on the solution
  • We have no need to maintain a scanning tool or invest in hardware thanks to the SaaS nature of Automox

Usability

Alternatives Considered

Malwarebytes

Other Software Used

Google Gemini

Automox makes small IT feel big

Incentivized
Jason Julian
I.T. Manager in Information Technology at AKT Peerless Environmental Services (51-200 employees)

Use Cases and Deployment Scope

Automox makes managing and administrating all of my devices so much easier. I'm a one-man I.T. department, so anything that is easy to use, takes load off of my lap, and Bonus: is affordable, is something I definitely need. I could deploy WSUS to do this, at least for Windows updates, but so many of my users are remote, and not always VPN connected, so being able to see their update status, and push updates simply from a cloud portal is awesome. With over 100 individual users, plus servers, the Automox platform is a lifesaver. I have yet to look into the 3rd party update integrations, but that too should be helpful. Not having the human bandwidth to babysit all of these systems, a solution like this came along at the right time and has really made my admin life so much less stressful.

Pros

  • Simple to deploy
  • Dashboard is easy to read and get critical information
  • Policy creation is simple and easily administered

Cons

  • I was not aware that the starting default policies are inactive until I activate them. That would have been a nice pop up to see on first login.
  • I think the pricing for integrating 3rd party apps could be more competitive. The base tier is so affordable, the jump up is a bit high.
  • I'd like the option to remember my device and not have to use 2FA on every single login to the dashboard from the same device.
  • I looked, and cannot find, but would appreciate an iOS mobile app of the dashboard to monitor and adminstrate from my mobile device.

Return on Investment

  • At the base tier, it is well worth the cost and has freed up a lot of time for me to work on other tasks. That's a net gain to me.
  • Better visibility into the update status and risk certain client machines have. Then I know what clients need my attention most.

Usability

Alternatives Considered

Okta, Juniper Mist AI and ManageEngine ServiceDesk Plus

Other Software Used

Deltek Project Information Management, Microsoft 365, Verizon Communications Outsourcing

Automox The fresh maker

Incentivized
Michael FreemanView profile
Network Administrator in Information Technology at Tulsa Housing Authority (201-500 employees)

Use Cases and Deployment Scope

We use Automox for anything from patching to system vulnerability scanning and more. We also heavily use it for the remote options for servers, end users and everything in between. The patching part of it allows for you to be able to not only patch windows but also patch any other software that has been added which is a vastly huge selection. One other final thing that we use it for is to install software via the worklets. There are tons of worklets that other people in the industry have made and published to be able to do installs.

Pros

  • Remote Control of end user devices.
  • Silent installs of software.
  • Patching of third party software.
  • Even though it is not a vulnerability scanner it acts as one as long as you keep up to date.

Cons

  • The remote connection tool could use some TLC to make it a better connection.
  • Agent auto update needs to be introduced so that you can set it and forget it.
  • Moving between zones can be clunky so cleaning that up would be great also.

Return on Investment

  • Patches are now fully up to date and we have no longer been dinged for it from our pen testing partners.
  • Reduced man hours spent on maintaining an update server and the hours spent looking at each machine to ensure it patched all software both windows and third party.
  • Allows for us to provide a vendor with a means to connect to our systems without the use of a VPN.

Usability

Other Software Used

Lansweeper, Commvault Cloud powered by Metallic AI, GoTo Connect

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