Horrible ATS
Use Cases and Deployment Scope
We switched to Ceipal ATS about 6 months ago from iCIMS. The change in systems was fueled by the low pricing and the capabilities sold to us during the sales pitch and demos provided by the Ceipal ATS team.
Cons
- System lagging
- Customization options severely lacking and not what is described on their website
- Getting Solutions to any issues is incredibly challenging
- Poor customer service
- Ceipal ATS text message platform disappears messages after 24 hours
- Emails sent through the platform do not deliver to candidate inboxes
- They were unable to migrate any of our recruiting workflow history from our previous ATS. They said they could not transfer the data with the way iCIMS provided it
- Serious foundational issues. What type of ATS cannot send bulk emails or text messages successfully??
Return on Investment
- It has had a negative impact on our revenue. We cannot even set up our career pages correctly. It has made our revenue take a DRASTIC hit. Specifically due to the inability to send emails that wont go to a candidates spam folder.
Usability
Alternatives Considered
iCIMS Talent Cloud, Workday Human Capital Management, Greenhouse, BambooHR® and Paylocity
Other Software Used
iCIMS Talent Cloud, 8x8 Work, Workday Human Capital Management








