#1 most frequent
United States of America
96.9%1,582 installations of 1,632
What is Demandforce?
Demandforce is a solution available to the medical, veterinarian, lifestyle and automotive industries. Demandforce offers a variety of communication and office workflow solutions from appointment reminders and two-way text to marketing solutions like email campaign templates and online reputation management tools. Demandforce helps attract, retain, and grow a customer base.
Categories & Use Cases
Media
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Screenshot of Demandforce's email campaign studio solution to communicate with customers via email marketing with unique and customizable templates.
Top Performing Features
Workflow management
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
Category average: 7.3
Case management
This includes incident/ticket creation, routing, escalation, and resolution.
Category average: 8.2
Call center management
This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.
Category average: 6.9
Areas for Improvement
Territory management
Users can defines salesperson territories based on customer or market characteristics.
Category average: 7.2
Contract management
Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.
Category average: 7.8
Quote & order management
Users can create, process and fulfill price quotations and sales transactions.
Category average: 7.6
Who Buys & Uses Demandforce
#2 most frequent
Canada
2.3%38 installations of 1,632
#3 most frequent
China
0.2%3 installations of 1,632
We love Demandforce for Appointment Management
Pros
- Automatic Appointment Reminders
- HIPPA compliant text messaging with patients
- Marketing
Cons
- Ability to have your newsletters come from a customizable email address
- More email templates
- App for iPhone
Return on Investment
- We have fewer missed appointments due to automatic reminders and confirmations. Which means our schedule and daily profits are maximized.
Other Software Used
HubSpot, Hootsuite Pro, QuickBooks Online
Demandforce - Demanding Replies
Pros
- Ability to create custom format emails (HTML or plain text).
- The direct feedback from the customer ,and how to channel those responses, is great.
Cons
- Poor execution for RDC/RDS environments.
- Setup sync is a resource hog. It bogs down every user on initial sync who needs to use/access QB data.
Return on Investment
- It has helped us streamline our message.
- Accountable for all marketing emails to customers through one 'window'.
Other Software Used
Adobe Acrobat DC, Salesforce Service Cloud, OneDrive
Try it out, you'll be happy you did.
Pros
- It helps where you need it most, in the details.
Cons
- I'm not sure where it would need improvement.
Return on Investment
- It's taken a lot of the reporting and guesswork out of the equation. That has saved us a lot of money.
Plus & Delta
Pros
- Aesthetics has been updated in last few months for organization and is easier to see: colors, grid lines on front page, and font style.
- Allowing our office to include specific items in reminder appointment emails allows personalization to make confirming appointments easier.
- Allowing patients to write reviews allows us to know what the office is doing well and what we can improve on.
Cons
- More communication when updates are made to website and what changes have been made and why.
- More personalization to cater to the needs of a business.
- Reviews [should] be posted on business website or connect to Yelp account.
Return on Investment
- Patients requesting an exam confuses them that they are actually scheduled for an exam (Negative)
- Increased # of patients scheduled due to accessibility online to request for appointments (Positive)
- Patients confirming appointments after being sent an email reminder by Demandforce is difficult to track when we receive the confirmation as an email because sometimes the email address is completely different from the patient's first and last time and thus requires more time and energy to look up who confirmed the appointment (Negative)
Demand Force works great for small business
Pros
- Allows for non-human interface input and works with about any company software.
- Gives you a read on your business immediately
- Communicates well with your customers
Cons
- I would like to see music with a text reminder
Return on Investment
- Yes, my clients love it!
- Less Labor at the front desk and no calling!
- They can emphasize certain products or services they want to grow
