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DeskRoll Remote Desktop

Score9.5 out of 10

16 Reviews and Ratings

What is DeskRoll Remote Desktop?

DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer.

DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote access to the user's local computer (the one that they are sitting at).

Media

DeskRoll remote connection view - Windows remote desktop.
DeskRoll wizard that quickly guides you through basic remote access scenarios.

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Top Performing Features

  • Over-the-Internet remote session

    Establish secure remote connection with computers outside the network firewall.

    Category average: 9.4

  • Screen sharing

    Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.

    Category average: 9.4

  • File transfer

    Securely exchange files with remote computer without having to use email or FTP.

    Category average: 8.6

Areas for Improvement

  • Initiate remote control from mobile

    Mobile application for remote controlling computers from mobile device (iOS, Android)

    Category average: 7.6

  • Multi-platform remote control

    Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).

    Category average: 6.5

  • Instant message

    Ability for administrator to communicate via instant message with remote user.

    Category average: 7.3

DeskRoll Remote Desktop to the Rescue!

Use Cases and Deployment Scope

DeskRoll Remote Desktop was very helpful when we went on lockdown due to the pandemic. We installed this in our office PCs so that we were able to access work documents from home. We've used many remote services before but this one worked the best for us - we were able to remotely access our QuickBooks Desktop account without having to install various versions on different PCs, this allowed us to print checks from home and continue business seamlessly. This saved us the additional costs of paying for Microsoft licenses for each individual computer. Thanks to DeskRoll Remote Desktop, it was like we never left the office.

Pros

  • It is user-friendly.
  • It does it's job really well.
  • It makes accessing your remote office desktop a breeze.
  • There is no lag time, your feed refreshes in real-time.
  • It does not kick you off like other remote services tend to do.

Cons

  • It could be more cost-effective.
  • It could include better "help" or "how-to" sections for people who are not as tech savvy.

Return on Investment

  • It saved time, which always saves money!
  • It allowed us to save money on additional software licensing - we now use Quickbooks through the use of DeskRoll Remote Desktop.
  • DeskRoll Remote Desktop allowed us to transition to work-from-home easily, which saved us valuable time during the pandemic.

Other Software Used

PandaDoc, Bullhorn ATS & CRM, Paychex Flex, ADP Enterprise HR, Dropbox Business

DeskRoll Remote Desktop is pretty amazing!

Pros

  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!

Cons

  • DeskRoll has really done a great job with this software and I don't see any need for improvement

Return on Investment

  • Positive: Cost of software versus other vendors
  • Positive: Instant access to clients makes them very happy
  • Positive: Cost of gas and labor reduced
  • Negative: Less time spent at client locations

Alternatives Considered

LogMeIn Central and TeamViewer

Other Software Used

LogMeIn Central, TeamViewer