#1 most frequent
United States of America
95.5%42 installations of 44
What is Formstack Forms?
Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack, users can capture responses, store the information and share it with their teams.
Categories & Use Cases
Top Performing Features
Response tracking
Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.
Category average: 8.7
Data export
Data collected within the tool can be exported to another program for additional reporting/analysis.
Category average: 8.9
Analytics
Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.
Category average: 8.2
Areas for Improvement
Custom reports
Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.
Category average: 7.9
Changes to live survey
Users can make changes to live surveys after they are published.
Category average: 8.3
Themes
Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.
Category average: 7.1
Who Buys & Uses Formstack Forms
#2 most frequent
Canada
2.3%1 installation of 44
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
2.3%1 installation of 44
Pros and Cons of Formstack Forms
Use Cases and Deployment Scope
I use Formstack Forms currently for the agency's public survey. This is a requirement for our agency's accreditation. While Formstack accomplishes the goal of a survey it could be a little more innovative.
Pros
- Formstack Forms has great analytics
- Is user friendly
- Offer various types of form templates
Cons
- Room for improvement include their customer service, you have to put in a ticket for any type of communication
- Training is lacking
- It can also be pricey
- Should be more innovative
Return on Investment
- It serves the purpose of conducting the agency survey
- Easy to share
- Pricey
- Little template options
Other Software Used
PowerDMS by NEOGOV, Adobe Acrobat
Usability
Streamlined Simple and Surprisingly Powerful.
Use Cases and Deployment Scope
We use Formstack for various reasons. We've created a makeshift CRM that our sales team uses to log customer interactions, which is integrated with another data analytics software. Our Marketing team uses it to capture customer information. We also use it internally for surveys, sign-ups, and other similar things.
Pros
- Easy to build.
- Adaptable
- Solid Base-Level Integrations.
Cons
- Expanded integration.
- Style options aren't the easiest to follow.
- Need more advanced options to build forms that don't require coding.
Return on Investment
- Streamlined our information gathering process.
Alternatives Considered
SurveyMonkey, Constant Contact and HubSpot Marketing Hub
Other Software Used
HubSpot Meeting Scheduler, Canva, Adobe PhotoShop, Hootsuite, Epicor Eclipse
Usability
Needs a few tweaks but overall a great product to have in your toolbox
Use Cases and Deployment Scope
We use Formstack Forms primarily to collect information from our clients that we then use to provide them with services.
Pros
- Options to receive different types of information (numbers, short/long answers, as well as file uploads)
- Organization of form into multiple pages
- Ability to save progress and come back later to complete the form
Cons
- It would be nice if Formstack Forms gave users greater stylistic control when creating the forms. Currently, some fonts are too large or too small and can't be controlled. It would also be nice to have more control over the section dividers/spacing between areas.
- When creating forms, the input box for descriptions is a bit unwieldy. You have to click on "Edit Description Area" to open up a box to edit the text. It would be nice to not have to go this additional step.
- It would be nice to be able to preview the form in a "preview" page that doesn't require you to have to input fake information (in a multi-page form) in order to see/review the next page. Having to input sample information again and again throughout the editing process becomes very time consuming.
Return on Investment
- Formstack Forms has really helped us in our client data collection for important everyday business functions. It's a great way to get info from clients and organize it meaningfully.
- It's definitely improved our efficiency due to the smooth data output.
- We've been able to coordinate client data collected through Forms with exporting results to our mailbox for efficient and timely processing.
Alternatives Considered
SurveyMonkey
Other Software Used
Insightly, BambooHR, Microsoft SharePoint
Usability
Formstack Forms - Forms and Workflows
Use Cases and Deployment Scope
We use standard forms for every day tasks such as equipment cleaning checklists, standard work checklistsWe have created a stock ordering system via Workflow with the use of PDF extracts for delivery notes, we have integrated this across several departments.We have also created several reporting dashboards on Tableau using a link to many of our forms
Pros
- Checklists
- Stock Control
- Document signing
Cons
- Workflows only allowing single users to access forms at one time
- I think design of form appearance is lacking
- In our experience, very poor technical support
Return on Investment
- Positive impact - less time wasted with front line staff and clients
- Positive impact - easy to use forms so very little training required
- Negative impact - in our experience, very poor technical support so backup systems have to be put in place
Alternatives Considered
Freshservice, Tableau Desktop, Tableau Prep and Jira Work Management
Other Software Used
Tableau Desktop, Tableau Prep, Jira Service Management
Usability
Formstack is a One Stop Shop for all Things Forms!
Pros
- Formstack forms are very easy to build. The User Interface takes merely a few moments to figure out. Truly a drag and drop solution.
- Advanced features such as logic questions and A/B testing are seamlessly integrated.
- Their customer service is outstanding.
- Great admin portal for those managing account.
Cons
- The price point on the upper-tiers is a little high for what you get.
- Include a live chat feature for customer support.
