Infor Customer Experience Suite

Infor Customer Experience Suite is a fantastic tool for storing information about businesses, people, opportunities, support requests, and documents, among other things. It's simple for me as a marketer to build groups and segment data for marketing purposes, and then export it to other marketing applications. The system can also be used to keep track of prospects and recent business contacts. You may also attach campaigns/lead sources to opportunities for marketing purposes and measure the total number of leads generated from a single campaign, which is quite useful.

• Staff performance management that unifies the mission year after year. Marketing, Sales, and Customer Service transitions.

• The web-based contact management feature is simple to use and comprehend.

We use Infor Customer Experience Suite in our organization, as mentioned below. 1) As I am working with the sales team, it helps our team to manage sales data and contact information so its decreases data loss. 2) It helps to create a ticket or in simple language, tracking of work so I can send a report to my Manager.

• Helps to manage data and contacts in our system and fetching details at month end.

• As I user I believe its has positive ROI.