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Justworks

Score5.7 out of 10

92 Reviews and Ratings

What is Justworks?

Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related responsibilities on the user's behalf. With Justworks' group buying power, customers can get access to PEO health insurance and other perks at more affordable rates.

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Categories & Use Cases

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Who Buys & Uses Justworks

Justworks Reviews

What users are saying about Justworks.
View all Justworks reviews

Justworks for Small Business & Startups - a great PEO option!

Incentivized
Lonnie deMarcoView profile
HR Operations Advisor / Fractional HR / Talent Aquisition in Human Resources at Greenworks Lending (11-50 employees)

Use Cases and Deployment Scope

Justworks is one of my go-to Professional Employment Organizations (PEOs) for clients needing payroll services and/or a healthcare solution for their employees. Especially for those organizations with little to no HR experience or support, Justworks provides an easy to use interface and excellent customer service for both routine and complicated HR situations.

Pros

  • Payroll Services
  • Healthcare
  • HR Labor Laws (State, City, Federal)
  • Customer Service - General product help, HR Specialists on call

Cons

  • Justworks is great but a newer PEO

Return on Investment

  • Employee Satisfaction - Justworks is a much easier employee self-service tool than our prior PEO
  • Cost to the business - Justworks offered a better solution for less cost
  • Ease of implementation - Justworks is easy to use from an administrative and user standpoint and their IT teams and customer support were talented, quick and easy to work with during the (short) PEO implementation window.

Alternatives Considered

ADP TotalSource, Insperity Premier and Paychex Flex

Other Software Used

Paychex Flex

Justworks Review

Incentivized
Dallas Rainwater, CPA, PFS, APMA, MBA,BFATMView profile
COO (Chief Operating Officer) in Corporate at MomentUs Wealth Management (11-50 employees)

Use Cases and Deployment Scope

We moved from a payroll service to Justworks about 5 months ago to get the benefit of being with a PEO. There have been some benefits of the PEO side. The payroll side is another story. In my experience, our payroll process now takes at least 20 minutes longer per payroll and is much more complex and cumbersome than our old provider. Their marketing and onboarding people are helpful, but the payroll process itself is enough of a headache, in my opinion, and we may consider moving away from them in 2024.

Pros

  • Marketing
  • Onboarding

Cons

  • I believe the payroll process and module is clumsy, cumbersome, and complex (compared with many others I've used)

Most Important Features

  • Payroll
  • HR management

Return on Investment

  • Negative - In my expereince, the payroll process has frustrated employees and users and has taken much more time, so it ends up costing even more than the price tag of the Justworks fees I've found

Other Software Used

Salesforce CMS

The simplest way to manage employees

Incentivized
Michael Pelzer
COO (Chief Operating Officer) in Finance and Accounting at Adelante Shoe Co (11-50 employees)

Pros

  • Customer Service
  • Streamlined HR, payroll, and benefit management
  • Easy employee interface
  • Competitive rates
  • Comprehensive coverage

Cons

  • Commission payments could be more robust and allow for more options
  • External accounting integrations are a little clunky

Most Important Features

  • Unified HR, Benefits, and Payroll
  • Employees have access to update their own information
  • Competitive healthcare coverage

Return on Investment

  • I spend 5 hours less per week on payroll and benefits related tasks
  • The PEO model has enabled us to provide higher quality healthcare than we could normally afford
  • Our employees are happier and have more transparency over their benefits

Alternatives Considered

Paycor

Other Software Used

Quickbase, Klaviyo, ClickUp

Justworks gets the job done

Incentivized
Douglas HoenigView profile
Sr Sales Director in Sales at Ripple Street (11-50 employees)

Pros

  • manages everyone's calendar and time off requests
  • manages everyone's paystubs
  • serves as central hub for all human resource functions

Cons

  • have a social function that allows employees to engage with each other
  • integrate expenses function for reimbursement

Most Important Features

  • paystubs
  • calendar and time off requests
  • benefits

Return on Investment

  • simplified human resource functions
  • streamlined calendars and time off requests
  • better management of benefits

Alternatives Considered

Insperity Premier

Other Software Used

Zoho Expense, HubSpot Sales Hub, Asana

For small businesses, Justworks just works!

Incentivized
Daryn Williams
Product Owner in Engineering at Induro (1-10 employees)

Pros

  • Running Payroll
  • Choosing and Checking on Benefits
  • Setting company standards

Cons

  • Sometimes slow on response times
  • Sending Admin emails
  • Better visibility into potential benefits

Most Important Features

  • Running Payroll
  • Access to benefits
  • Documents housing
  • Ability to distinguish between different worker types

Return on Investment

  • Given a small business access to great benefits
  • Less admin hassle
  • Easy implementation
  • Sometimes slow response times to issues

Alternatives Considered

Gusto

Other Software Used

Jira Software, QuickBooks Online, Atlassian Confluence

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