TrustRadius: an HG Insights company

LogMeIn Rescue

Score8.7 out of 10

475 Reviews and Ratings

What is LogMeIn Rescue?

LogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue aims to offer the flexibility needed to remotely support employees and customers, as well as enable remote work.

Categories & Use Cases

Media

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissions
Screenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end users
Screenshot of a smartphone camera being used to troubleshoot offline computers and hardware
Screenshot of remote control of Macs, PCs and Linux/Android
Screenshot of reboot sessions and automation
Screenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.
Screenshot of how sessions can be started directly from Service Now or in Rescue, to automatically create Service Now tickets with a free out of the box integration
Screenshot of LogMeIn Rescue, embedded into a website or app. There are over 10 different connection methods that allow end users to get support
LogMeIn Rescue
LogMeIn Rescue
LogMeIn Rescue

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Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissions

LogMeIn Rescue Key Features

Learn about the best (and worst!) features LogMeIn Rescue has to offer, as determined by TrustRadius' reviewers.
Based on 475 ratings of LogMeIn Rescue's features
View all LogMeIn Rescue features

Top Performing Features

  • Instant message

    Ability for administrator to communicate via instant message with remote user.

    Category average: 7.3

  • Screen sharing

    Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.

    Category average: 9.3

  • Over-the-Internet remote session

    Establish secure remote connection with computers outside the network firewall.

    Category average: 9.4

Areas for Improvement

  • Initiate remote control from mobile

    Mobile application for remote controlling computers from mobile device (iOS, Android)

    Category average: 7.6

  • Remote management of servers & workstations

    Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.

    Category average: 8.4

  • Access to sleeping/powered-off computers

    Remote access and troubleshooting of out-of-band computers.

    Category average: 5.5

Who Buys & Uses LogMeIn Rescue

LogMeIn Rescue Reviews

What users are saying about LogMeIn Rescue.
View all LogMeIn Rescue reviews

Rescue has become a valued part of our team allowing us succeed without issue related downtime

Incentivized
Kenneth CameronView profile
Principal Managing Partner in Corporate at YOL9X (51-200 employees)

Use Cases and Deployment Scope

With a 100% remote team, someone cannot just stop by their office and show them how to fix an issue. Rescue has made it so that it is almost as good as having someone present to show how to best solve a problem. We no longer have to go through a check list of possible issues - "Is the computer plugged in..." We have tried a number of solutions that sounded good but just ended up costing time and money; if the team member cannot solve the problem we end up sending them a new machine which causes downtime and a great deal of expense for overnighting a new machine and getting the team member up and running on their new machine.

Pros

  • Computer issue triage
  • Security by working seamlessly with our VPN
  • Ease of use for even the least computer savvy team member

Cons

  • Major maker software integration
  • fully remote access
  • the ability for a third party to fully review interactions

Return on Investment

  • substantial decrease in cost per employee for computer work stations
  • Very infrequently need to overnight and replace CPUs
  • Because of Rescue we have been able to upgrade all team members to allow everyone to utilize Rescue

Usability

Alternatives Considered

NinjaOne, ThreatLocker and N-able N-sight RMM

Other Software Used

Adobe Acrobat, Adobe PhotoShop, Navisite Productivity and Collaboration (Microsoft Office 365 and MDM), Google Chrome

Rescue your users with LogMeIn

Incentivized
Verified User
Employee in Information Technology (201-500 employees)

Use Cases and Deployment Scope

Tool for users to remotely use their devices located at offices

Pros

  • easy method for remotely connecting to clients
  • good control of user access management
  • simply and easy to use interface

Cons

  • performance over low bandwidth could be improved
  • more frequent updates to address bugs and security
  • support for other platforms like linux

Return on Investment

  • other free or lower cost products are catching up to it which lowers its ROI especially for smaller companies
  • setup and manageability requires higher skilled individuals which raises overall support cost

Usability

Alternatives Considered

TeamViewer

Review

Incentivized
Verified User
Analyst in Information Technology (10,001+ employees)

Use Cases and Deployment Scope

use - ICT Service desk for me and multiple other use cases within different teams.
- used to remote into devices across the state to provide ICT assistance
- product support, technical support to over 600 sites across the state.
-problems are remote assistance and navigation on different product suites being used by the dept.

Pros

  • connection through web
  • script running
  • logs collection

Cons

  • connectivity issues
  • connection drop

Return on Investment

  • lately had negative impact on the service desk operations since the connection drops on web based remote connection.

Usability

LogMeIn Review

Incentivized
Verified User
Engineer in Engineering (10,001+ employees)

Use Cases and Deployment Scope

We use LogMeIn Rescue mainly for remoting into devices, typically to resolve any IT issues. There are many business problems addressed by this product. The first issue it resolves is it allows for users to interface with personnel and resolve issues remotely. It also keeps a great record of all the activities perform and it creates a secure connection between IT and its users. Furthermore, it is quite easy to use and is very user-friendly.

Pros

  • Remote Capabilities
  • Security
  • Tracking Actions

Cons

  • No Mic Communication capabilities.
  • Vulnerable to spyware and spam.

Return on Investment

  • Positive Impact: Very easy to use and applicable to many devices.
  • Positive Impact: Allowed for immediate IT resolution, which was doubly helpful during COVID-19 remote working.
  • Negative Impact: No mic capabilities made Teams a better alternative.

Usability

Alternatives Considered

Microsoft Teams

Other Software Used

Bluebeam, Microsoft Teams

LogMeIn Get 'er Done!!!

Incentivized
Verified User
Technician in Information Technology (501-1000 employees)

Use Cases and Deployment Scope

Remote administration of computers. Install software and troubleshoot problems.

Pros

  • Indefinite connection time.
  • Automatic reconnect after reboot.
  • Transfer session to other technicians.
  • Ease of use.

Cons

  • Confirmation screens sometimes are hidden.
  • System tries to logon to computer with LogMeIn account name. Would prefer to stop at the computer login since I sometimes have to use alternate accounts located on remote computer.
  • Ability to hide console on remote system and set permissions on who can shut down remote client.

Return on Investment

  • Reduce travel.
  • Reduce overtime cost.

Other Software Used

Microsoft Windows, Azure AI (Cortana), Microsoft 365 (formerly Office 365)

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