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OpenText Hightail

Score10 out of 10

17 Reviews and Ratings

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What is OpenText Hightail?

OpenText Hightail is a cloud-based collaboration software for creative content reviews and approvals. With one place for teams to share large, multimedia files, collect precise feedback and approve content, Hightail streamlines the creative process and helps teams keep projects on schedule.

Categories & Use Cases

Media

Improve review process with inline commenting for visual files.
Compare each update instantly with visual versions.
Bring everyone and everything together in a Space.
Improve the audio and video review process with time-stamped commenting.

1 / 4

Reviews

What users are saying about OpenText Hightail.
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When the file is too large...Just "hightail it"

Incentivized
Saryia GreenView profile
Marketing Coordinator in Marketing at 3SI Security Systems (201-500 employees employees)

Pros

  • It’s great for sending large-sized art files for print
  • It’s secure and files can be easily tracked
  • I like that it tells you how long it will take for the desired file to upload

Cons

  • Shared links expire too quickly
  • There is limited space for messaging
  • Recipients are sometimes confused about how to download files

Return on Investment

  • Hightail simply saves time. We no longer struggle with trying to meet the requirements of OutLook. When we have a file that is too large to send via OutLook we just "hightail it".

Other Software Used

SharpSpring

I love Hightail for what it does, and I look forward to looking at the features I haven't even used yet!

Incentivized
Daniel Shatzkes CEO Entrepreneur, Manufacturer, MusicianView profile
Founder/CEO in Manufacturing at Gig Gear LLC (1-10 employees employees)

Pros

  • The desktop application that Hightail offers makes sending files super simple. There's no need to log into an account via browser. The app sits right in your dock (on a Mac) and you can be sending out files to your clients in a matter of seconds.
  • The option to compress large files into zip folders further makes downloading the files on the receiving end much quicker as well. I don't have to worry that an incredibly large file or multiple files will take a long time to download for my client.
  • Numerous security options are offered for the files that you send. You can password protect the download so that only those who have the password can download it. You can also set an expiration date on the download. Also, Hightail offers identity verification so you can make sure that only your intended recipient can download your files and that the link cannot be forwarded and downloaded by others.

Cons

  • One area I always found a little confusing was using the Hightail website to download the latest version of their software. It's a pet peeve thing, but I like when everything is perfectly clear. For some reason, finding the link to update the desktop app is always annoying. There's no intuitive "update the desktop app HERE" link. It's a small logo somewhere on a pop-up that you have to find. Not something that hurts the software side, but still annoying to me.
  • There are many other features that Hightail offers that I don't even use. Cloud file storage & sharing is one of them. I currently use Dropbox. When Hightail rolled out their cloud file storage feature, I was excited, as it came along with my current plan that I was already paying for. But I found it to not be such a smooth interface. Again, I like when things just work and this didn't seem to "just work" for me. It was too many steps. Admittedly, that was a while ago and I should probably go back and look at it again. Maybe it's safe to assume that the bugs have been worked out and it's a lot smoother. In fact, I'm going to add that to my to-do list!
  • I wish Hightail would do more customer engagement. I know there are other collaborative features that Hightail offers and I'm not even sure what they are. I don't always have time to go and fish around to see what other things I can do. If Hightail put themselves in front of me a little more I might make more and better use of their systems.

Return on Investment

  • Being able to quickly and competently send clients files and content for review is incredibly important. It's one thing to have documents that can be worked on collaboratively in real time. But audio and video files usually need review. Hightail is great for that and has made working with clients a breeze.
  • Efficiency and fast-paced movement are important. Hightail offers very quick interaction with its software. I really like that about the platform and it speeds up my day and workflow.
  • It's hard to put an exact ROI on its use but I would say that, in all the time I've been using Hightail, it's helped add to my bottom line by being able to complete projects faster and provide good service to clients. Would I say that repeat business is a result of using Hightail? Not necessarily, but it's definitely added to my ability to work efficiently and securely with clients. So it's part of the overall picture.

Alternatives Considered

WeTransfer

Other Software Used

Grasshopper, Gusto, Stripe, TaxJar, MailChimp, QuickBooks for Mac

Good for file sharing, still evaluating collaborative use

Incentivized
Lisa MoughanView profile
Global Marketing / Corporate Communication Manager in Marketing at 3SI Security Systems (201-500 employees employees)

Pros

  • Easy to use for those uploading files.
  • Easy to upload multiple files.
  • Cost effective and works flawlessly.

Cons

  • Some of our recipients are not very tech-savvy and can get confused with how to download a file. There is some room for improvement by making it clearer where the user should click to download the file.

Return on Investment

  • For file sharing, Hightail is super cost-efficient and effective.
  • We are just starting to use the document sharing for review and revision. It seems to be working smoothly but will need more time to be sure. We are using it in a small group of tech-savvy folks, so it has been good, but the test will come when we roll out to others who may struggle.

Other Software Used

Hootsuite, Bitly, Google Analytics, ADP Workforce Now

OpenText Hightail: It's Pretty Good

Incentivized
Sarah BandyView profile
Executive Director in Marketing at Youth Empowerment through Arts and Humanities (1-10 employees employees)

Pros

  • Storage: OpenText Hightail has a large amount of storage and can handle videos.
  • Organization: It's easy to shuffle and organize data to make sense for you.

Cons

  • It was difficult to share videos, sometimes insisting that the user make a password and become a member before viewing.
  • The links can expire quickly and instead of resetting, you just have to make a new one.
  • The last iteration of OpenText Hightail before they merged with OpenText was kind of clumsy looking.

Return on Investment

  • Team members can view and give feedback on videos, which is very useful.
  • The storage really can't be overstated. It's great.
  • It's generally pretty affordable for how much you can host on their server.

Alternatives Considered

Google Drive

Other Software Used

QuickBooks Online, Google Ads (formerly AdWords), QuickBooks for Mac

Send more, collaborate more, be more successful with OpenText Hightail

Incentivized
Verified User
Representative (10,001+ employees employees)

Use Cases and Deployment Scope

The sending and revision of files, as well as their feedback, are one of the exceptional characteristics that OpenText Hightail has and the one that has been most useful for managing multiple projects and campaigns. Since the immediate sending and management, there is a task that not only facilitates the monitoring and development of projects but also their effectiveness. Added to this, it gives multiple managements in multiple areas, in content, documentation, and above all in communication.

Pros

  • Management of content, communication, spaces, and projects in general.
  • Control of processes, tasks and activities between the different members of teams.
  • Collaborative work through different media and channels.

Cons

  • There is no great possibility to adapt the software.
  • A fairly slow learning curve.

Most Important Features

  • Management, control, and monitoring of projects, files and materials.
  • Control of permits and records.
  • Reporting and project tracking.

Return on Investment

  • Task effectiveness and shorter delivery times.
  • More comprehensive management of projects, as well as of teams, being able to have multiple tasks without confusion and making all the work more efficient.
  • Reduced time spent on file sharing, so projects can finish ahead of schedule.

Alternatives Considered

Box

Other Software Used

Box, Samepage, Smartsheet

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